While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the staff's professionalism, friendliness, and helpfulness. Many people appreciate the exceptional customer service, noting clear communication and a customer-focused approach. Reviewers also frequently mention fair pricing and the high quality of work performed. The engineers are often described as knowledgeable, tidy, and efficient, with many customers appreciating their respectful attitude towards their homes. However, some customers reported an isolated incident of a driver exhibiting road rage, which caused concern about the company's representation.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the politeness,... See more

Price

Consumers find price to be positive. Many reviewers highlight competitive and fair pricing, often noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual gas boiler service on Saturday 28th June 2025. Work carried out by Darryl. Arrived on time. Polite, friendly and professional throughout. Work completed thoroughly. All paperwork completed wi... See more

Rated 5 out of 5 stars

First time boiler service from Gas-Fix. Not rushed, well explained and also fixed a leaking radiator pro bono. Also responded to wide range of questions including related to my mothers boiler. Had a v... See more

Rated 5 out of 5 stars

Gas-fix always do our gas boiler services but this review is for the way they fitted a new boiler. The work was undertaken in a very professional manner and everything was explained thoroughly. There... See more

Rated 5 out of 5 stars

Craig from Gas-fix turned up well within the window given, to carry out annual boiler and gas fire service. Very thorough work and very conscientious about leaving the work areas clean and tidy.All g... See more


Company details

  1. Gas engineer
  2. Gas installation service

Information provided by various external sources

Gas-Fix Waterlooville. Gas-Fix offer a complete service, from gas boiler fault finding and repairs, servicing and upgrading your current central heating system. Gas-Fix.com only fit gas boilers from reputable manufacturers with a proven reliability rec...


Contact info

4.9

Excellent

TrustScore 5 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service from start to finish

Required our boiler to be serviced and this was the first time we have used Gas-fix. Excellent service from start to finish and will have no hesitation in using them again for all our heating and boiler related servicing and repairs.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Customer service is always polite, friendly and helpful. Appointment easily booked and kept informed of when engineer would arrive. Engineer arrived on time, was polite and friendly and professional. Completed boiler service, checked radiators and tidied up.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Annual Service

Gas Fix provided an excellent experience for my annual service. The same engineer installed the boiler a year ago so the continuity is reassuring. He completed the annual service thoroughly and professionally. The engineer is skilled, efficient, and friendly. This consistent, excellent service makes a difference. Gas Fix is highly recommended for all boiler needs because of its fantastic engineers.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic job and great service

Gas-fix do a fantastic job. Friendly, reliable and very helpful. Always there when I need them to fix my gas heating problems etc. Great service, Thank you

30 July 2025
Unprompted review
Rated 5 out of 5 stars

A* Service from Gas-fix

Craig from Gas-fix turned up well within the window given, to carry out annual boiler and gas fire service. Very thorough work and very conscientious about leaving the work areas clean and tidy.All gas-fix fitters are excellent, but we’ve seen Craig on several occasions and he’s very friendly.
I’ve recommended gas-fix to several friends and my parents now use them too.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellant service…

I rang Gas Fix they gave me a price over the phone and when it came to pay it was EXACTLY that price. Tyler was polite and friendly and serviced my boiler and bled my radiators and could not have done a better job. I am more than pleased I am really happy with this service and would highly recommend this company.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service with very good communication at every stage of the transaction. Our Service and replacement part was carried out well and advisory information given concerning how best to manage the boiler and system.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company with fantastic customer…

Great company with fantastic customer service ! Just had 2nd service on boiler completed by Tyler,
Tyler assisted with the installation then completed the 2nd service for us.
Its been great to see Tyler become a very competent engineer 👏 who always shows great respect for our home on his service visits.
Gas fix is a great company that seems to understand the value of customers 👌 highly recommended.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Gas fix fixed it! Thank you!

The whole experience with gas fix was great. From the booking, to the actual day. Craig was professional and efficient. He was knowledgeable and sorted out the gas fire issue. Thank you.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

5* rating

I’ve used this company to service my boiler for many years. The engineers are all very professional and trustworthy. They offer good advice when needed. There is good communication before and after service. The charges are very competitive. I’ve got no desire to use anyone else, I’m very happy. Thanks Gas-Fix
Gary

30 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look