I rarely write reviews but felt compelled to praise the exceptional level of customer service from every member of staff I interacted with. Each one was polite incredibly friendly patient helpful and... See more
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Started with at best an average lunch in the cafe we proceeded to buy a couple of items from the garden centre. On getting to the till my husband realised we had been over charged for an item. He rais... See more
First visit and the last.... Staff where lovely and helpful. Everything appeared hopeful however I felt peckish and ordered a ham sandwich. (After queuing) Inflation is a dirty word bu... See more
Did everything wrong from start to finish. Couldn't fulfil order, didn't tell me for 5 days, took my money then had to endure an arrogant customer service experience. Have to wait up to 10 days for a... See more
Contact info
Somerby Road, Cold Overton, LE15 7QB, Oakham, United Kingdom
- 01664 454309
- info@gatesgardencentre.co.uk
- www.gatesgardencentre.co.uk
2.3
Poor
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 11% of negative reviews
Typically replies within 24 hours
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Online order - great from start to finish
Ordered 2 Hartman Capri Sunloungers. They arrived within days. The packaging was flawless and the loungers are splendid.
Gates were great with communicating updates, both by email and phone. Great service.
21 April 2021
Unprompted review
Excellent in all respects.
My husband is disabled after a stroke, So to keep him busy I ordered some H.O.P puzzles. Not only are the puzzles excellent, the price is better than anywhere else I could find. Gates give free postage over a certain price spend, delivery was quick, and they keep you informed of delivery time.
In the past I have been to Gates to eat and buy other things. Food is excellent and I will be glad when I feel safe enough and am able to return.
Thank You to all at Gates Garden Centre.
16 February 2021
Unprompted review
Gates Garden Centre - lovely food.
Visited Gates Garden Centre 2 days ago. It was our first time there and we felt safe shopping there. On entry there were hand sanitizers to use. We later ventured towards the restaurant (that was one of the main reasons why we decided to come here as the pic online looks very lovely.) Well we weren't disappointed, the restaurant has a lovely warm atmosphere with woodburner fires and the tables were very well spaced out. The size of restaurant is massive, so plenty of seats to find. We opted for the lunch, mum had ham, egg & chips, which we were told its proper carved ham and liked it, sis had bacon brie & chilli pannini with salad, it was a decent proportion and I decided to try the haddock & spring onion fish cakes with chips and salad. My fishcakes were tasty, I think I got the best dish as mine came with a jug of hollandaise sauce which was plentyful. Staff were friendly and helpful. Will definitely visit again.
4 September 2020
Unprompted review
Gates Garden Centre is a great place.
Gates Garden Centre is a great place.
The staff members are very knowledgable and happy to help out and answer questions, which is great when you're a novice gardener! Also, the layout during different seasons is always well thought out, and this is my favourite garden centre to visit around Christmas time!
The restaurant is lovely too, the cakes are delicious, and I felt very safe there on my last visit with the covid measures in place.
5 August 2020
Unprompted review
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