Great from start to finish! Really lovely people who seemed to genuinely care about my journey in getting me the car I wanted with reassurance and no pressure. Customer service these days I fin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying my new car through Gateway2Lease was my first experience of using a leasing company rather than a dealership. All my initial questions were answered promptly and quotes were clear. Once I had... See more
Company replied
Fantastic organisation. All staff were extremely responsive when dealing with queries and sending/trading documentation to finalize the lease. You can tell this level of service is part of the compan... See more
Company replied
First class customer service, I was constantly keep informed of the progress on my car & delivery via email On the 2x occasions when I had questions always managed to contact a real person very easi... See more
Company replied
Company details
- #21 of 36 best companies in Car rental service
Information provided by various external sources
We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
Contact info
4.8
Excellent
577 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Reply from Gateway2Lease
Thank you for the great 5-star review, Peter!
We’re really pleased to hear that you found the process easy and that our communication met your expectations once again. Keeping our customers informed every step of the way is something we take great pride in.
We truly appreciate your continued support and look forward to assisting you again in the future. Wishing you many happy miles of motoring! 🚗
Best wishes,
Jodie and the G2L Team
First class service
Seamless process from beginning to end nothing too much trouble for the teams involved. Thank you
9 March 2026
Reply from Gateway2Lease
Thank you for the fantastic 5-star review, Lee!
We’re delighted to hear that you experienced first-class service and that the whole process felt seamless from beginning to end. The team always aims to make everything as smooth and straightforward as possible, so it’s great to know that nothing was too much trouble.
Your kind feedback means a lot to everyone involved. Thank you again for choosing us, and we wish you many happy miles of motoring ahead! 🚗
Best wishes,
Jodie and the G2L Team
Excellent service
9 March 2026
Reply from Gateway2Lease
Thank you for the 5-star review, David!
We really appreciate your kind feedback and are delighted to hear that you received excellent service. The team always strives to make the process as smooth and straightforward as possible.
Thank you for choosing us, and we wish you many happy miles of motoring! 🚗
Best wishes,
Jodie and the G2L Team
Great experience with Gateway2lease
Great experience dealing with the team at Gateway2Lease. Beth & Sam were exceptional from start to finish. We'll definitely be in touch for our next car.
2 March 2026
Reply from Gateway2Lease
Hi Andy,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a great experience with Gateway2Lease and that Beth and Sam provided exceptional service from start to finish. I’ll be sure to pass on your kind feedback to them – they’ll be thrilled to hear it.
We wish you many happy miles of motoring and plenty of magical adventures in your new lease vehicle. We look forward to helping you again when it’s time for your next car!
Best wishes,
Jodie and The Gateway2Lease Team 🚗✨
Reply from Gateway2Lease
Thank you for your 5-star review Jodi!
We’re so pleased to hear you found our team helpful and the process quick and straightforward. It’s great to know you’re happy with the service you received — that’s exactly what we aim for!
Wishing you many happy miles of motoring, and we’re always here if you need anything in the future 🚗
Best wishes,
Jodie and the G2L Team
My experience was so easy and seamless
My experience was so easy and seamless! Would deffo recommend their services to family and friends.
23 February 2026
Reply from Gateway2Lease
Thank you so much for your wonderful review Hala!
We’re delighted to hear that your experience was easy and seamless — that’s exactly what we strive for. Your recommendation to family and friends truly means the world to us.
Wishing you many happy miles of motoring in your new vehicle, and we’re here whenever you need us! 🚗
Best wishes,
Jodie and the G2L Team
Reply from Gateway2Lease
Thank you so much for your fantastic review Rebecca!
We’re thrilled to hear that you’ve had another great experience with us. Providing consistent, high-quality service is something we pride ourselves on, so your feedback truly means a lot.
Wishing you many more happy miles of motoring, and we look forward to assisting you again in the future! 🚗
Best wishes,
Jodie and the G2L Team
Ease of use of service provided.
2 February 2026
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review Arleen! ⭐⭐⭐⭐⭐
We’re delighted to hear that you found our service easy to use — making the leasing process simple and straightforward is exactly what we aim for.
Wishing you many happy miles of motoring and plenty of magical adventures in your new lease vehicle! 🚗✨ If there’s ever anything you need along the way, we’re always here to help.
Enjoy the journey!
Best wishes,
Jodie and the G2L Team
Poor process
We are three weeks into ordering a car and because Gateway2lease ran out of stock of the chosen car (Colour) the process has had to be re-done putting us back by 2 weeks as there has to be another cooling off period. So in summary you can order a car but if during the process Gateway choose to change that then you have to go back through the process and delayed time.
11 February 2026
Unprompted review
Reply from Gateway2Lease
Thank you for your feedback.
First and foremost, I would like to sincerely apologise for the frustration you have experienced. We genuinely value all feedback, as it helps us investigate concerns thoroughly and improve our service.
At present, we are unable to locate your details on our system. To allow us to carry out a full investigation and ensure your concern is directed to the appropriate department, we would be grateful if you could provide some additional information.
Please email us at enquiries@gateway2lease.com
with your G2L order number and the name on the account, along with any further relevant details. Once received, we will look into this matter as a priority and respond accordingly.
Kind regards,
Jodie and the G2L Team
Just excellent all round.
Gateway2Lease were great from as soon as i chose a vehicle to the delivery day. They communicate very well and always reply. From signing on the dotted line to getting the keys Vicky Hughes was a joy to deal with.
9 February 2026
Reply from Gateway2Lease
Thank you so much for your fantastic review, Ian! 🌟 We’re thrilled to hear that Vicky and the team made the whole process smooth and enjoyable for you, from choosing your vehicle right through to delivery.
Wishing you many happy miles and wonderful journeys in your new lease vehicle!
We look forward to serving you again in the future!
Best wishes,
Jodie and the G2L Team
ID3 lease hire
Thank you to Ruth and Jodie for a smooth delivery of my new lease car. It arrived on time and after a requested time.
Customer care has been great from the start
2 February 2026
Reply from Gateway2Lease
Thank you so much for your wonderful review, Lisa! 🌟 We’re thrilled to hear that we were able to ensure a smooth delivery and that your experience from start to finish was so positive.
Wishing you many happy miles and enjoyable journeys in your new ID3!
Best wishes,
Jodie and the G2L Team
Very quick turnaround and updates on…
Very quick turnaround and updates on steps right up to delivery and ensuring everything ok after car hand over
9 February 2026
Reply from Gateway2Lease
Thank you so much for your kind words, Eilidh! 🌟 We’re delighted to hear that everything went smoothly right up to delivery and beyond.
Wishing you countless magical adventures and special moments in your new lease vehicle!
Best wishes,
Jodie and the G2L Team
Fantastic organisation
Fantastic organisation. All staff were extremely responsive when dealing with queries and sending/trading documentation to finalize the lease. You can tell this level of service is part of the company’s ethos, everyone I dealt with was competent and efficient. My initial quote was by far the first to come back which also turned into best price available for my vehicle.
A big thank you to Claire, Ruth, and Samah for all their assistance. Overall, a very smooth and professional experience. I’ll definitely be returning in three years for the next one.
2 February 2026
Reply from Gateway2Lease
Thank you so much for the fantastic 5-star review, Daniel! ⭐
We’re delighted to hear about your smooth and professional experience and that our responsiveness, efficiency, and pricing stood out. That level of service really is part of our ethos, so it’s great to know it came through.
A big thank you from Claire, Ruth, and Samah as well — they’ll really appreciate the mention. Enjoy many happy miles of motoring in your new vehicle, and we look forward to welcoming you back in three years for the next one!
Best wishes,
Jodie and the G2L Team
Great experience
Great experience. Prompt to respond to any queries and questions I had and quickly resolved an issue when the car was delivered.
This is my first leasing experience and I’d highly recommend.
26 January 2026
Reply from Gateway2Lease
Thank you so much for the 5-star review Michael! ⭐
We’re really glad to hear you had a great first leasing experience and that the team could answer your questions promptly and resolve the delivery issue quickly.
Enjoy many happy miles of motoring and plenty of magical adventures in your new lease vehicle — and thank you for the recommendation. We hope to support you again in the future!
Best wishes,
Jodie and the G2L Team
Great deal. Simple informative process.
Simple informative process. Very easy. Loads of communication. Great deal. Ruth and Claire were really quick to reply and to assist along the way.
15 December 2025
Reply from Gateway2Lease
Thank you so much for the 5-star review, Paul! We’re really pleased to hear you found the process simple, informative, and easy from start to finish. Great to know the communication hit the mark and that Ruth and Claire were able to support you quickly along the way.
Wishing you many happy miles of motoring and plenty of magical adventures in your new lease vehicle — enjoy the great deal! ✨🚗
Best wishes,
Jodie and the G2L Team
Great Sevice
26 January 2026
Reply from Gateway2Lease
Thank you for the fantastic 5-star review, Stuart! We’re delighted to hear you were happy with the service. Wishing you countless happy miles of motoring in your new lease vehicle — enjoy every journey! 🚗✨
Best wishes,
Jodie and the G2L Team
Fantastic service
Highly recommend! Fantastic, efficient, friendly service. Made finding my ideal and affordable lease car so easy. Shout out to Bethany and Georgia for your help!
19 December 2025
Unprompted review
Reply from Gateway2Lease
Hello Maxine,
Thank you so much for the brilliant review! We’re delighted to hear you found the service fantastic, friendly, and efficient — and that we were able to make finding the right (and affordable!) lease car nice and easy for you.
Bethany and Georgia will be thrilled with the shout-out — I’ll be sure to pass on your kind words to them. Thanks again for the recommendation, and enjoy your new car! 🚗✨
Best wishes,
Mike & The Gateway2Lease Team
Amazing customer service and product!
My work colleague told me about gateway2lease. I’ll admit I was slightly sceptical at first as I’ve always got my cars via local dealerships. However all my local dealerships prices had gone extortionate, so I decided to look into gateway2lease.
I had absolutely no reason to have reservations, I firstly dealt with Ian who gave me so many different car options with the brief I gave him - he was very patient and accommodating providing me with options and quotes.
Once I selected my car the whole process was so straightforward. I was the handed over to Thomas who kept me well informed up until my car was due for delivery and answered any questions promptly.
When booking delivery Georgia was extremely helpful.
Overall I’ve had an amazing experience with this company and I would advise anyone looking for a new car to seek this company out!
26 January 2026
Reply from Gateway2Lease
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re really pleased to hear that we were able to put your initial reservations at ease and show you how straightforward leasing with Gateway2Lease can be.
It’s great to know Ian was able to patiently work through the options with you and help find the right car, and that Thomas and Georgia continued that same level of support right through to delivery. I’ll be sure to pass your kind words on to them, they’ll really appreciate it.
Thank you for trusting us with your new car and for recommending us to others. Enjoy the drive, and we’ll be here whenever you need us again! 🚗✨
All the best,
Mike & The Gateway2Lease Team
Always such an amazing service and very…
Always such an amazing service and very competitive on price. I’ve been using this company for my last four vehicles and nobody can beat them!
19 January 2026
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review, Helena ⭐️
We’re absolutely delighted to hear that you continue to have such a positive experience with us. Your loyalty over the last four vehicles really means a lot, and we’re so pleased you’ve found both our service and pricing consistently competitive.
Thank you again for your kind words and continued trust — we look forward to helping you with many more vehicles to come 🚗😊
Happy Motoring!
Jodie and the G2L Team
Great communication from the start to…
Great communication from the start to the cars being delivered. Lots of choice and at the right price.
19 January 2026
Reply from Gateway2Lease
Thank you so much for your lovely 5-star review, Lynn ⭐️
We’re delighted to hear that you found the communication clear and helpful from start to finish, and that you were pleased with the choice available and the pricing.
Wishing you many happy miles of motoring and plenty of magical adventures in your new lease vehicles ✨🚗 If we can help with anything in the future, we’d love to hear from you.
Best wishes,
Jodie and the G2L Team
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