Great from start to finish! Really lovely people who seemed to genuinely care about my journey in getting me the car I wanted with reassurance and no pressure. Customer service these days I fin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying my new car through Gateway2Lease was my first experience of using a leasing company rather than a dealership. All my initial questions were answered promptly and quotes were clear. Once I had... See more
Company replied
Fantastic organisation. All staff were extremely responsive when dealing with queries and sending/trading documentation to finalize the lease. You can tell this level of service is part of the compan... See more
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First class customer service, I was constantly keep informed of the progress on my car & delivery via email On the 2x occasions when I had questions always managed to contact a real person very easi... See more
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Company details
- #21 of 36 best companies in Car rental service
Information provided by various external sources
We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
Contact info
4.8
Excellent
577 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Great service
Obtained my second consecutive contract hire with Gateway 2 Lease and was again impressed by their service. The sales team initially source your vehicle in line with your specifications and you are then looked after by an efficient customer service contact up until delivery. Happy to recommend.
3 November 2025
Reply from Gateway2Lease
Hi David,
Thank you so much for your fantastic 5-star review and for choosing Gateway2Lease again for your second lease! We’re so pleased to hear that you were impressed with the service from start to finish and that our team made the process smooth and enjoyable.
Your recommendation really means a lot to us — thank you for taking the time to share your experience.
Wishing you many happy miles of motoring and plenty of magical adventures in your new vehicle! 🚗✨
Warm regards,
Jodie & the Gateway2Lease Team
Awful experience
Awful experience. Given a delivery date to take our order then told us 3 months later the car would not be coming as stated in writing previously. We were also told of the figures changed in Q3 they would honour the lower monthly payments but they were not forthcoming and I had to ask why the car was being advertised at a lower payment on their website yet they were trying to sign me up on the old figures at more per month. The car arrived 6 weeks late with explanation of why. Our old car needed a service due to the delay and Gateway2Lease were not interested in contributing. Mike then conducted the most ridiculous “investigation” and ignored the first order we signed four months ago and emails stating delivery dates. We only placed the order on the basis of the delivery date or we would have found a deal elsewhere. This is by far the worse experience we have had from a leading company. I will be filing a complaint with the BVRLA and the FCA regarding treating customers fairly. My advice is to find a deal elsewhere and avoid doing business with Gateway2Lease
10 October 2025
Unprompted review
Overall the experience was good
Overall the experience was good.
A few minor things cropped up (not having the right colour in stock) but overall wasn't a major problem and Gateway 2 lease handled it well.
Apart from me chasing them a few times the overall experience was very good. Would recommend and use again.
27 October 2025
Reply from Gateway2Lease
Thank you, Ben, for taking the time to share your feedback and for your kind recommendation! We’re pleased to hear that overall you had a good experience and that our team was able to resolve things smoothly. Wishing you many happy miles of motoring and plenty of enjoyable adventures in your new vehicle! 🚗✨
Best wishes,
Jodie and the Gateway2Lease Team
Amazing service and team
Amazing service and team. Very efficient. Great comms. Highly recommend.
20 October 2025
Reply from Gateway2Lease
Thank you so much, Anna, for your wonderful 5-star review! We’re delighted to hear you found our team efficient and communication great. Wishing you many happy miles of motoring and magical adventures in your new lease vehicle! 🚗✨
If we can be of any further assistance during or after your lease, please do not hesitate to contact us.
Best wishes,
Jodie and the Gateway2Lease Team
Great company to deal with
I found the people I dealt with at Gateway
2lease both friendly and helpful. Ordering the car I wanted was very straightforward and once ordered they kept me updated on progress through to delivery. Overall I found the experience seamless and trouble free.
20 October 2025
Reply from Gateway2Lease
Hi Steve,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our team friendly, helpful, and that the whole process—from ordering to delivery—was seamless and trouble-free.
It’s been a pleasure helping you find your new car. Wishing you many happy miles of motoring and magical adventures in your new lease vehicle! 🚗✨
Best regards,
Jodie and The Gateway2Lease Team
Great Company
Great experience leasing a car with this company. So easy from start to finish, almost instant replies and very helpful, specifically Claire & Ruth. Will definitely be using again when my lease ends.
21 October 2025
Reply from Gateway2Lease
Hi Michael,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had such a great experience leasing your car with us and that Claire and Ruth were able to make the process so smooth and straightforward.
We really appreciate your kind words and look forward to helping you again when your lease ends. Wishing you many happy miles of motoring and magical adventures in your new lease vehicle! 🚗✨
Best regards,
Jodie and the Gateway2Lease Team
Great advice and help when I needed it
20 October 2025
Reply from Gateway2Lease
Hi Paul,
Thank you for your fantastic 5-star review! We’re so pleased to hear you received great advice and help when you needed it. It’s been a pleasure assisting you.
Wishing you many happy miles of motoring and magical adventures in your new lease vehicle! 🚗✨
Best regards,
Jodie and the Gateway2Lease Team
Ruth was brilliant and prices…
Ruth was brilliant and prices competitive. Slight delivery delay but not their fault. Will return.
15 June 2025
Unprompted review
Reply from Gateway2Lease
Hi David,
Thank you so much for your kind words and for taking the time to leave a review. We're delighted to hear that you found Ruth brilliant and our pricing competitive!
We do regret any frustration the delivery delay may have caused and appreciate your understanding that it was outside of our control.
Now that your new lease vehicle has been delivered, we wish you many happy miles of motoring! We look forward to welcoming you back in the future.
All the best,
Jodie and The Gateway2Lease Team
Very happy with service
Very happy with service received during set up of personal lease.
Great communication and availability.
13 October 2025
Reply from Gateway2Lease
Hi there,
Thank you so much for the lovely 5-star review! We're so pleased to hear you were happy with the service and communication during your lease set-up — that's exactly what we love to hear 😊
Wishing you many happy miles of motoring and magical adventures in your new lease vehicle! 🚗✨
All the best,
Jodie and The Gateway2Lease Team
Good service from gateway but the car…
Good service from gateway but the car supplier was not playing ball and not giving out many clues about when the car would be available (Trust Ford) although it was an ‘in stock’ car, and it arrived unanounced on a different day to the day it was booked for. Would be a 5 star review if Gateway used more reliable and communicative vehicle suppliers as when you order a car you shouldn’t need to be guessing when it might turn up, it’s not an Amazon order🤔🤔🤔
13 October 2025
Reply from Gateway2Lease
Hi Lee,
Thank you so much for your review and for sharing your experience — we really appreciate the 4 stars and your honest feedback.
We're really pleased to hear you were happy with the service from Gateway2Lease, but we’re genuinely sorry for the frustration caused by the lack of communication around your delivery. We completely agree — when you've ordered a vehicle, especially one listed as ‘in stock’, you shouldn't be left guessing when it might arrive. It’s definitely not the experience we aim to provide.
We’ll be sharing your comments with the supplying dealership, as we’re always looking to improve and ensure our supplier partners meet the standards we and our customers expect.
Thanks again for choosing Gateway2Lease — and we hope you're enjoying your new car now that it’s finally with you! 🚗
Wishing you many happy miles ahead,
Jodie and The Gateway2Lease Team
A great experience
A great smooth experience for a first time leaser i can't recommend the company highly enough Tanya sam and richard were on hand to get me through the various stages and to answer any queries, I recieved the vehicle within 3 weeks super 👌
13 October 2025
Reply from Gateway2Lease
Hi there,
Thank you so much for the amazing 5-star review! We're absolutely thrilled to hear that your first leasing experience was such a smooth and positive one — that’s exactly what we aim for! 🙌
Tanya, Sam, and Richard will be so pleased to know they helped make the journey easy and enjoyable for you.
Wishing you many happy miles filled with exciting adventures, smooth drives, and all the special moments your new lease vehicle has to offer! 🚗✨
All the best,
Jodie and The Gateway2Lease Team
Excellent from start to finish
Very smooth process from start to finish. Kept informed and updated on a regular basis by Libby. All questions asked answered quickly. Would definitely look to use Gateway2lease as my first choice when leasing our next car.
29 September 2025
Reply from Gateway2Lease
Hi John,
Thank you so much for the amazing 5-star review! 🌟 We're thrilled to hear everything went smoothly from start to finish and that Libby kept you well-informed throughout — we'll be sure to pass on your kind words to her!
It means a lot to know you'd choose us again for your next lease — we’ll be ready and waiting when the time comes.
Wishing you many miles of smooth driving and magical adventures in your new lease vehicle! 🚗✨
All the best,
Jodie and The Gateway2Lease Team
Reply from Gateway2Lease
Hi Jamie,
Thank you so much for the 5-star review! We're delighted to hear you were happy with the great deal and our customer service — it was a pleasure to help you.
Wishing you many happy miles of motoring and magical memories in your new vehicle! 🚗✨
If there's anything you ever need, you know where to find us.
All the best,
Jodie and the Gateway2Lease Team
Reply from Gateway2Lease
Hi Richard,
Thank you for the wonderful review! We're so pleased to hear that your experience was easy, simple, and efficient — just the way it should be.
Wishing you many magical journeys in your new vehicle! May every drive be smooth, enjoyable, and full of great memories. 🚗✨
We're always here if you need us down the road!
All the best,
Jodie and the Gateway2Lease Team
I would highly recommend…
I would highly recommend gatewaytolease. The whole process was so easy and had no doubt that i was getting the best deal and high quality service. With the help from Libby who initially helped me with the process of choosing the right car for me and then Olivia and Georgia who were both amazing start to finish. Thank you!
15 September 2025
Reply from Gateway2Lease
Hi Georgia,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that Libby, Olivia, and Georgia could make the whole process so easy and enjoyable for you — that’s exactly what we love to hear!
Wishing you magical memories and countless happy miles in your new lease vehicle. 🚗✨
Thanks again for choosing Gateway2Lease and for your lovely recommendation!
All the best,
Jodie and the Gateway2Lease Team
great assistance
Seeking car leasing schemes can be time consuming and tortuous but with Gateway the customer service team of Ruth and Claire made the task easy and simple. Clear precise information given and lots of empathy and help. Will definitely consider Gateway again.
15 September 2025
Unprompted review
Reply from Gateway2Lease
Thank you so much for your kind words and fantastic 5-star review! 🌟
We’re so pleased Ruth and Claire could make what can be a tricky process feel easy and straightforward for you. Clear communication and genuine care are what we strive for every day!
We’d love to help you again whenever you’re ready for your next lease — you’ll always be in great hands with us.
Wishing you many happy miles ahead- here’s to smooth drives, happy miles, and lots of amazing memories along the way! 🚗✨
All the best,
Jodie and The Gateway2Lease Team
Good contact and professional service
15 September 2025
Reply from Gateway2Lease
Hi Judy,
Thank you so much for taking the time to leave us a review — we're really pleased to hear you found our service professional and communication strong! 😊
We always aim for a 5-star experience, so if there’s anything we could have done differently to earn that extra star, we’d love to hear your thoughts. Your feedback helps us improve and provide an even better service.
Here’s to countless happy miles and unforgettable adventures in your new lease vehicle! 🚗✨
Wishing you nothing but smooth journeys, big smiles, and magical memories along the way!
All the best,
Jodie and The Gateway2Lease Team
Very friendly and helpful service. Smooth process
I'd never leased a car before so wasn't sure what to expect, the process was straightforward and the team (Ruth and Claire) were both super helpful and friendly! I needed the car asap and they worked with me to find one that would arrive quickly.
8 September 2025
Reply from Gateway2Lease
Hi Kirstyn,
Thank you so much for the wonderful 5-star review! 🌟
We’re absolutely delighted to hear that your first leasing experience was such a positive one — and we’re so glad Ruth and Claire could make the process smooth, friendly, and stress-free!
It was our pleasure to help you find the perfect vehicle quickly, and we hope you’re loving every moment behind the wheel.
Here’s to countless happy miles and unforgettable adventures in your new lease vehicle! 🚗✨
Wishing you nothing but smooth journeys, big smiles, and magical memories along the way!
All the best,
Jodie and The Gateway2Lease Team
Excellent and prompt communication from…
Excellent and prompt communication from every member of staff that I had contact with.
8 September 2025
Reply from Gateway2Lease
Hi Steve,
Thank you so much for your 5-star review! We’re really pleased to hear that you received excellent and prompt communication from everyone you dealt with – that’s exactly the experience we aim to deliver.
Wishing you many happy miles of motoring and magical adventures in your new vehicle!
All the best,
Jodie and the Gateway2Lease Team
Second lease with this company,easy to…
Second lease with this company,easy to deal with.
1 September 2025
Reply from Gateway2Lease
Thank you so much for the lovely review, Jean!
We’re absolutely delighted to have you back for your second lease — it means a lot to us that you continue to find the process easy and enjoyable.
Wishing you many happy miles ahead in your new car and lots of amazing adventures along the way!
Best regards,
Jodie and The Gateway2Lease Team
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