Gateway - Everything Property Reviews 

1,633
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 502 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and knowledgeable, often highlighting their helpfulness and approachable demeanor during interactions. Many people appreciate the exceptional customer service, noting the personalized and reassuring approach they receive. Reviewers are particularly impressed with the quick response times, with issues often resolved promptly and efficiently. However, some customers also noted significant issues with communication, describing it as virtually nonexistent or unsatisfactory when it did occur. A small portion of people felt dissatisfied with the actual service provided, citing delays in fixing problems and a perception that management was often absent or ineffective. Additionally, some people mentioned concerns about price, with service charges increasing while services appeared to be cut.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting their professionalism,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising professional,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Response time

Customers had positive experiences with response times, with many praising prompt and quick replies to their... See more

Price

Users describe negative interactions with price, with many reviewers feeling overcharged and reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue around if permission was required to install air conditioning unit on external wall of my property. This was time critical due to the installation being booked in a few days time from a c... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with my fire door inspection done by Chay Rosson. The inspection was carried out very thoroughly, with excellent attention to detail, and everything was explained clearly alon... See more

Company replied

Rated 5 out of 5 stars

Chay Rosson came to inspect my fire door recently and I couldn’t be more satisfied with his professionalism and knowledge. I had several questions to ask to which he answered all and clearly has a gre... See more

Company replied

Rated 5 out of 5 stars

Fire door inspection went smooth with Chay. Quick service, friendly and answer promptly to all questions. I heard from other buildings they always had some issues and lucky enough with me came on t... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,633)

461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kingsbury Meadows

I have to say I have only ever had a positive experience when dealing with Gateway in relation to any issue raised. Brilliant customer service and high standard of work carried out on the estate grounds. Thankyou

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company to deal with and…

Terrible company to deal with and overcharge in my opinion. I was on holiday and came home to two letters, the second demanding an extra charge of £25 plus VAT for late payment. Tried to contact the company on the phone, but after waiting 15 minutes gave up.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Fire door check

Kane Tomlin attended today to check the fire door. He was professional, friendly, and clearly explained what work needs to be done after the assessment. Great service.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

We recently used Gateway Conveyancing for the purchase of our new home, and we couldn't be happier with the service we received. We had dealing with both Kerry Coleman and Emma Morris and I must say both ladies are so friendly, knowledgeable and easy to deal with, nothing is too much trouble.

From the very beginning, the team was professional, friendly, and incredibly efficient. What really stood out was that we never had to chase for updates—they were always one step ahead, keeping everything on track and ensuring we were informed at every stage of the process.

Buying a property can be a stressful experience, but Gateway Conveyancing made the process feel straightforward and seamless. Their communication was excellent, they responded promptly to any questions we had, and we always felt confident that our purchase was in safe hands.

We wouldn't hesitate to recommend Gateway Conveyancing to anyone looking for a conveyancing solicitor. Their professionalism, attention to detail, and outstanding customer service made all the difference. Thank you to the whole team for helping us complete our purchase so smoothly. A thoroughly deserved five-star service.

12 December 2025
Unprompted review

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