Gazelle Reviews 

This was my second purchase, last one being two years ago. Phone arrived in just a few days and everything worked as it should. Condition was better than expected. I'd definitely buy again and/or recommend Gazelle to my family and friends.

As in my previous dealings with you I am quite pleased. The phone arrived quickly and it shows no sign of use! Love it

I didn’t get what I ordered. Tracker says it is stuck in FedEx facility in Kentucky. Why would you make me fill out an affidavit of loss. The right thing to do is issue me a refund. I have been your customer for years. Let me try Back Market.

Never received iphone, lost in FEDEX transit Gazelle asked me to send them an affidavit. Have now sent them 3 affidavits for this order (AOL 1 and 2 have not been good enough the latest excuse is Gazelle wants everything in hand writing nothing typed including the order number. What is next... oh Gazelle can't read my handwriting). Gazelle still hasn't reimbursed the credit card. It's been a month. On 7/16/26 bought a second iphone with rush delivery because the Gazelle's customer service person said we would be reimbursed right away and guess what. Never received the second iphone. Once again lost in FedEx Transit. Sent affidavit(s) starting on 7/22/26 (today's email is the 3rd AOL for the second iphone purchase.) Still have not been a reimbursed and still don't have an iphone.

Gazelle had what I needed in stock and item was in great shape. Price was very fair. Shipping was quick.

Shipped on time- exactly as described

The device was a great product but I got the wrong one due to my mistake. Gazelle was great in recieving my return within the 30 days.

I called customer service twice to follow up on shipping details; as the order did not ship until 3 days after the order was placed and I requested expedited shipping. Customer service advised the order would be canceled. I have now received the phone and I no longer need it due to the delay shipping issue and have received no follow up to 2 emails requesting instructions to return the phone.

This is my fifth purchase with Gazelle. They sell quality pre owned phones. I’m a grandma on a fixed income and their prices are fair and reasonable. My grandsons are fairly destructive with phones so I am grateful Gazelle exists. If/When I need another phone I will be buying again. Maybe offer coupons for repeat customers. I sure could use a good old nifty fifty off of my purchase. Thanks

I have had 4 orders canceled. I have a Iphone 17 I was charged for and never delivered. I can not get them to credit my card or get a manager.

I had one phone 16 delivered with a chip in the glass. Gazelle has gone downhill and the customer service now is awful.

I found the item I was looking for at an incredible price! The order was delivered in a timely fashion and was in even better shape than I had hoped for with a "fair" rating. I have bought 3 iPhone and now an iPad from Gazelle and each time the experience, and product have been 5-star ratings. Great company, great reconditioned products, and great service.

I have order a lot of phones from from them and all but one had a problem but it was a very easy process to get it back and reorder a new one. I love ordering from this site fast and easy to get what you want. Also the delivery is pretty fast even without paying for faster shipping

Works great

The package I received did not contain a phone, only a cable and some promotional flyers. The outside packaging was fully sealed so I m presuming that it was taken before it left the facility as the internal box appears to have been tampered with.

Fast delivery

Traded in a phone, used the box they sent me and the tracking stopped in Kentucky. After chatting with an Agent she said enough time passed that it would be a lost phone claim at that point. Three follow ups later and I was asked the same questions ( yes I already sent the affidavit and was told you have it). Today I get told to be patient but get no answers and am asked again if I sent the affidavit. First time using Gazelle, guess I should have stuck with my previous company.

Good phone and great service

First time Gazelle user. I traded in my phone, and everything went smoothly until they received it. They halved their original offer, claiming 1) it wasn't the model I'd indicated and 2) it "has more than the acceptable amount of scratches". The problem with this is it was exactly the model that I'd originally stated and that they confirmed, and it had no scratches. None at all. It was protected by an Otterbox the entire time I had it, and was not only pristine cosmetically, but it had never been dropped. By the time they gave me their heavily discounted offer with no justifiable reason, I'd missed my opportunity to trade it in elsewhere.

Edit: Thank you for your response. However, it was, in fact, an unlocked phone. So your response in no way addressed the change in value. Also, I've now been provided three reasons for the change in value, all of which were false.

I paid extra for overnight delivery on 7/17. It is 7/29 now and phone has still not arrived. I have spoke with customer service twice and the issue still is not resolved. Unacceptable