GB Foam Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning how simple the whole process is. Customers frequently praise the remarkably fast delivery times and the exceptional quality of the replacement foam products that bring old furniture back to life. Consumers also deeply appreciate the exceptionally helpful staff who patiently guide buyers through accurate measuring and ordering to ensure a perfect fit. Some reviewers were not happy with product durability, describing instances of poor packaging or frustrating delivery delays and missing items. Others noted unhelpful customer service interactions when trying to resolve these unexpected issues or compare different materials in person.

What people talk about most

Product

Customers report positive experiences with the product, highlighting its great quality and comfort. Reviewers... See more

Order

Users describe positive interactions with order, highlighting fast shipping and helpful staff who assist with... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and on-time shipping.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the replacement foam... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness and professionalism throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a total novice ordered foam to replace foam in boat seats. Isabel called to check my measurements. We sorted out my order the order arrived 3 days later. Great service understanding and helpful,... See more

Rated 5 out of 5 stars

Really helpful on the phone, guided me through the ordering, measuring process. The window seat that I wanted the foam for was quite complicated with various different angles and wooden beams cut-outs... See more

Rated 5 out of 5 stars

Very good website. The answers to all the questions we had could be found on their website. Delivery was well within the quoted dates given and the product was excellent. The foam was just what we w... See more

Rated 5 out of 5 stars

I ordered 2 replacement sofa seat cushions on Monday which were speedily delivered by lunch time on tuesday. Upon opening the parcel I noticed one of the cushions was a different size! I contacted GB... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

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4.6

All reviews

(286)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and reassuring service

Efficient service. Good communication, double-checking my measurements. Very fast delivery. Reassuring guidance on fire safety standards (the sofa cushions are for a flat which is tenanted and now I have GB Foam's leaflet on their fire safety ratings which I can show tenants).

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, high quality sofa cushions ordered. I received great advice correcting my order, fantastic customer service and received the perfect product. Excellent communication and delivery process smooth. I cannot recommend this company high enough.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company

What a wonderful company to do business with. Excellent customer service, very quick delivery and 5* in every aspect. Can’t recommend them highly enough.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Just taken delivery of my new cushions

Just taken delivery of my new cushions. Super quick delivery. Lots of helpful info on the website. Definitely order the Dacron and stockinette. It’s a must. At first I thought they were too hard but within a day or so they’ve settled in and are comfy. Highly recommended company.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company - they made effort to get it right!

Previously I gave 2 stars to GB Foam but now I'm giving them 5 stars as they were great and sortd out the problem of the foam cut being too large for my cushion.
My husband said I should've contacted them before writing a review! Anyway, they've been great! A second cushion was cut which was also too large!! In the end I sent the old cover and I now have exactly what I wanted so VERY pleased!!!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Superb

I was unsure which shape/density to order. I had an email conversation with Sophia and to be on the safe side she even called me. The cushion foam arrived within 22 hours, fitted the cover perfectly and the absolute correct firmness. First class product and service. Thanks to Sophia.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service and quality

We needed replacement cushions for our sofa and were very specific about the 'softness' of the foam. They were extremely knowledgeable and advised us on the exact specification to attain what we needed. Also their customer service was exceptional and email queries were responded to extremely quickly and the turnaround time from order to arrival was remarkable. If you need foam cushions I wouldn't hesitate in recommending that you use GB Foam.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, so helpful and knowledgeable. Delivery was super prompt and packaged well. Can’t recommend enough!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou so much for perfect foam…

Thankyou so much for perfect foam cushions. Even new as a new sofa the cushions weren’t as good quality as these are. Arrived as promised on time & there were easily fitted a little time after arrival . It’s a miracle I got the measurements right (well I didn’t initially!!) & both cushions look perfect. Thankyou. Also Thankyou so much for reacting to my email changing one of the dimensions. I’m absolutely thrilled with outcome.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Superb team work

Initially, I found the foam selection and order process easy to understand and courier delivery fast. When I needed further help with a specific two-cushion inquiry GB Foam immediately stepped in to satisfy my requirements and was more than helpful and understanding in re-adjusting the comfort level of the cushions when I had to return them which took team effort to do so to ensure I would be happy with the result. I find they care about the customer. I would highly recommend from my experience.

6 March 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed with service and customer service.

Have generally been satisfied with their service in the past but last couple of orders have been disappointing. The one before last arrived as expected but the box it was in was battered and torn. The last order they didn't send one of the things I did order, just a duplicate of the other one. Despite emailing them about this twice I have had no response whatsoever. And the box was completely ripped open this time.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be more happy.

In a nutshell I couldn’t be more impressed and grateful for the help and advice GB Foam gave me.
I placed a fairly large order of different size foam and density to replace the salon seats in a sailing boat (10 pieces in total) which was handled by Sophia who invested the time to make sure I actually got what I needed and my measurements were correct.
The order was completed in two days and delivered promptly to my address.
I will have no hesitation in using GB Foam again in the future.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent, fast service. Good quality product. They understood exactly what I wanted and had the foam cut to size and ready to collect within 2 days. Thank you.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Superb diamond-standard experience.

Superb diamond-standard experience from start to finish. Great all round communication and expert customer service from Sophia. From initial enquiry until goods arriving was only 5 days including the weekend. Can't recommend this company highly enough. This is the way all companies should operate.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

I had 3 back cushion on my sofa that…

I had 3 back cushion on my sofa that needed firming up and I chose this company straight from a Google search and I am happy that I did, there instructions on what size shape and density are set clearly with easy to follow steps. I ordered them on the Wednesday and I received them on the Friday to me that was super quick.
So my experience gives them 5 stars Hope this helps you decide on whether or not to use them.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant company to deal…

Absolutely brilliant company to deal with. I have ordered bespoke cushions for a suite as well as memory foam topper cushions. Each time this company has exceeded my expectations. I can't recommend them enough.

10 January 2025
Unprompted review

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