GB Foam Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely straightforward and delivery arrives remarkably fast. People are also very pleased with the patient guidance provided over the phone when measuring and selecting the right product. Consumers often highlight the exceptional quality of the custom foam, noting that it fits furniture perfectly and instantly restores comfort. Buyers deeply appreciate the professional communication and attentive customer support maintained throughout the entire purchase. Many reviewers express a strong willingness to recommend the business and use the service again for future home projects.

What people talk about most

Product

Consumers find product to be positive, highlighting excellent quality and comfortable foam that brings old... See more

Order

Clients share positive opinions on order, highlighting the fast delivery and the ease of using the online... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and delight with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting the team as brilliant and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a total novice ordered foam to replace foam in boat seats. Isabel called to check my measurements. We sorted out my order the order arrived 3 days later. Great service understanding and helpful,... See more

Rated 5 out of 5 stars

Really helpful on the phone, guided me through the ordering, measuring process. The window seat that I wanted the foam for was quite complicated with various different angles and wooden beams cut-outs... See more

Rated 5 out of 5 stars

Very good website. The answers to all the questions we had could be found on their website. Delivery was well within the quoted dates given and the product was excellent. The foam was just what we w... See more

Rated 5 out of 5 stars

I ordered 2 replacement sofa seat cushions on Monday which were speedily delivered by lunch time on tuesday. Upon opening the parcel I noticed one of the cushions was a different size! I contacted GB... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(286)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Excellent company. Simple web site, easy to work out costs, swift delivery and fabulous customer service.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Great value, delivered quickly

Really happy with purchase, great value, quick turnaround and helpful staff. Wasn't sure what to expect when I ordered, very pleased with what I received - mesaurements were exact and description of foam was accurate.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Great replacement

We bought this as a replacement for one of our sofa cushions that had gone soft and saggy. This is a quality product and fits perfectly. Will definitely use you again. Thanks

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Understood exactly what I wanted and sent very quickly. Delighted.

9 August 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Thanks Shani. Glad the team could assist you. Have a great weekend!

Rated 5 out of 5 stars

T shaped foam

I purchased the foam for a pew that is part of our kitchen table seating. I found the website easy to navigate, with good explanations and guidance which resulted in my measurements being spot on and the T-shaped cushion fitting perfectly. The foam and sock seem to be high quality. Delivery was smooth and quick; I was able to select my delivery day which is extremely helpful. One very happy customer so thank you.

1 August 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Thank you Mel! We're glad you're happy with the foam and that you appreciated our delivery day selection.

Rated 5 out of 5 stars

We needed a piece of foam custom cut…

We needed a piece of foam custom cut for our sons floating bed, I didn’t know what to expect to be honest I placed the order it was shipped so fast and the foam fitted perfect, will be purchasing again from this company

5 July 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Hi Tracey, thanks for the lovely review. Have a great day!

Rated 5 out of 5 stars

Arrived on time and super quick…

Arrived on time and super quick delivery Perfect measurements and exceeded expectations Would recommend this company and use again

30 July 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Thanks for taking the time to review us Judith, so glad we could help.

Rated 5 out of 5 stars

Great experience

I ordered a large custom piece recently. The foam arrived promptly with DPD, to the perfect dimensions and very comfortable/ good quality too. I found ordering by the website very straightforward, and the price considerably better than competitors, so I definitely recommend.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect cushions

I've ordered from GB Foam Direct twice and both purchases were perfect. In total I ordered 6 cushions (4 for a sofa and 2 for a chair). I really like how the website generates a picture of the shape and measurements of your order so you can see that it's correct. This was great since one of my cushions was a trapezoid (trapezium). You can order in MM, CM or inches, so make sure you select the right units!

All cushions were cut perfectly and they look very tidy wrapped in Dacron and Stiockinette (this also allows the cushions to slide into the covers easily). You can choose your delivery date when ordering and the courier they used for my orders was DPD (which was great because DPD allows delivery to a safe place).

I measured my cushion covers using the tips in the video on their website. However, my only complaint is that the website measuring instructions say that adding Dacron and Stiockinette increases the foam thickness by 1cm on top and bottom. This seems to imply that you should reduce your measurements by 2cm. After looking at the thickness of the Dacron on my old cushions, this didn't seem correct. So I rang GB Foam (a real person answered on the second ring!) and they advised to order the sizes as measured from the covers and the Dacron and Stockinette would fill out the covers a bit more so they didn't sag. This advice was correct and the cushions fit perfectly.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed with the customer service, speed of delivery and the quality of the product. If you're in doubt about the measurements of the foam you need, ask - for us, Simon from the sales team was very helpful and knowledgeable.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Ordered clipped window seat

Ordered clipped window seat, one measurement was not taken into account and foam cut wrong shape. Lovely girl phoned and initially thought nothing could be done as had already been cut but she had a word with someone senior and they agreed to redo the order at no more cost. Whether my mistake or theirs I don’t know but top service from this company and saved me over a hundred pounds! Recommended

30 April 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Hi Glen, thanks for your kind review. I'm glad we could help you get your window seat cushion sorted. Have a great day!

Rated 1 out of 5 stars

It's a real shame

It's a real shame. The order and delivery went well. But the piece was twice as wide as ordered! Someone messed up. When notified, GB Sales appeared to spring into action and said their courier could come and pick up the wrongly measured piece within a couple of days, and deliver the correct size. Fine! But that was the last we ever heard of it, despite several chasing emails which went unanswered. So we ended up hacking the piece with kitchen knives, functionally Ok but a completely unnecessary aggravation!

23 April 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Hi Andrew,

Apologies for our initial sizing error here.

As you mentioned, we were quick to respond to your first email, offering to rectify the issue but unfortunately, your subsequent reply never came through to our inbox, thus causing a break in communication. We will look to investigate why this happened.

If you do still want us to send your foam, we'll of course be happy to do so or else I can arrange a discount for a possible future order or we can discuss other possibilities. Feel free to contact us on 01494 441177 if you wish to discuss the matter further.

Thanks. Wishing you a pleasant day.

Rated 5 out of 5 stars

Breathed life into our sofa

Breathed life into our sofa. I ordered a replacement cushion for one of our sofas as a 'test'. I took measurements as directed, selected the recommended foam, stockinette and dacron, placed the order and it arrived within a couple of days. I could not be more happy with the results. After a bit of a squeeze getting the old cushion out and replacing with the new cushion the result has been a revelation. I will now order a second replacement cushion in the very near future.

19 April 2024
Unprompted review
GB Foam logo

Reply from GB Foam

Thanks for your great review ChrisLV. So glad that you're pleased with your foam. See you again soon.

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