GB Foam Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely straightforward and delivery arrives remarkably fast. People are also very pleased with the patient guidance provided over the phone when measuring and selecting the right product. Consumers often highlight the exceptional quality of the custom foam, noting that it fits furniture perfectly and instantly restores comfort. Buyers deeply appreciate the professional communication and attentive customer support maintained throughout the entire purchase. Many reviewers express a strong willingness to recommend the business and use the service again for future home projects.

What people talk about most

Product

Consumers find product to be positive, highlighting excellent quality and comfortable foam that brings old... See more

Order

Clients share positive opinions on order, highlighting the fast delivery and the ease of using the online... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and delight with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting the team as brilliant and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a total novice ordered foam to replace foam in boat seats. Isabel called to check my measurements. We sorted out my order the order arrived 3 days later. Great service understanding and helpful,... See more

Rated 5 out of 5 stars

Really helpful on the phone, guided me through the ordering, measuring process. The window seat that I wanted the foam for was quite complicated with various different angles and wooden beams cut-outs... See more

Rated 5 out of 5 stars

Very good website. The answers to all the questions we had could be found on their website. Delivery was well within the quoted dates given and the product was excellent. The foam was just what we w... See more

Rated 5 out of 5 stars

I ordered 2 replacement sofa seat cushions on Monday which were speedily delivered by lunch time on tuesday. Upon opening the parcel I noticed one of the cushions was a different size! I contacted GB... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(286)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient service

Needed 6 cushions to re-upholster some dining chairs and the web site told me exactly what I needed and how to specify the dimensions. 2 days later cushions have just arrived and are just right !

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Great value and service

Ordered replacements for our sofa, delivery was quick , any questions i had were answered honestly and quickly. Foam sofa cushions fitted perfectly and very comfortable. Would definately use again if and when required. Would highly recommend

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Service was great

Service was great, arrived on time cut exactly as ordered and in the stockinette as requested. The web site is very helpful when you don't know what you want so that I ended up with the correct foam for the job.

6 May 2023
Unprompted review
Rated 5 out of 5 stars

Great product & service

Perfect size and good advice on the stockinette covering which made it much easier to insert in the cover. Good price and quick delivery.

24 April 2023
Unprompted review
GB Foam logo

Reply from GB Foam

Thank you Clive, we really appreciate your kind review. So happy you were pleased with the service.

Have a wonderful day.

Team GB Foam

Rated 5 out of 5 stars

Second time I’ve ordered some foam for…

Second time I’ve ordered some foam for seating and both times I have been impressed with both the quality of the product, and speed of delivery. Thank you

26 April 2023
Unprompted review
GB Foam logo

Reply from GB Foam

Thanks for your repeat custom, Lawerence. We're so pleased that you were happy with the service on both occasions. Hopefully, we'll see you again soon.

Team GB Foam

Rated 5 out of 5 stars

Excelent service!

GB Foam delivered within time which allowed us to complete our project.
All round we were really pleased with the service from GB Foam.

25 April 2023
Unprompted review
GB Foam logo

Reply from GB Foam

Thanks for the review Scott! Glad we could get your foam to you in time to complete your project. Have a nice day.

Team GB Foam

Rated 5 out of 5 stars

Very simple order process

Very simple order process, quick dispatch and delivery, top quality foam, fits like a glove, very pleased, would use GB Foam Direct again

24 April 2023
Unprompted review
GB Foam logo

Reply from GB Foam

Thank you for your kind review, Richard. So glad we could help.

Team GB Foam

Rated 1 out of 5 stars

Their website substituted my order

Their website substituted my chosen order of medium foam with soft memory foam. I did not check the confirmation email and now I have a bespoke piece of memory foam which cannot be returned. The issue arose because I selected the type of foam I thought I needed, but there were 2 medium sofa foams. 1 standard and the other premium. I chose Premium situated at the top of the list and after this step there is a drop down which says if you are unsure then choose from a list of uses and they will ensure you get the correct foam. Once this dropdown was selected it overwrote my choice with memory foam ! The order continued but the cart did not indicate the product had been changed. The invoice came through but I did not check as I believed I had chosen correctly and nobody had contacted me to suggest an alternative foam?

My parcel arrived containing memory foam which I didn't think I had ordered. I called GB and they said they could do nothing and the only suggestion was for me to sell it on eBay or another place online.

£99 down
And now seeing how cheap memory foam sells for on ebay I am gonna have to sell for next to nothing. What a waste!!

3 May 2023
Unprompted review
GB Foam logo

Reply from GB Foam

Hi Jonathan,

Sorry to read that you placed an incorrect order. The foam use selection tool is designed to assist those unsure about which type of foam to select before placing a bespoke, cut-to-size order. We placed this feature in close proximity to the foam selection menu to complement it. Once a selection is made it clearly updates the selection based on our recommendations.

We provide 2 further instances, highlighting order details including the selected foam grade prior to paying and then send an order receipt via email.

Regrettably, it seems you must have made a selection for a mattress topper as this is the only use on the list that recommends memory foam. The recommended uses for sofa cushions are our regular sofa foam grades.

Wishing you a pleasant day.

Team GB Foam.

Rated 2 out of 5 stars

Good company, crap delivery service!

Good company but they use DPD who couldnt find a sky scraper in the middle of a field. No signature is required for their deliveries however sometimes the driver will take it on themselves to need one. Sometimes they will leave with a neighbour (8 doors down but at least it was left), sometimes they wont as I havent specified a neighbour as my safe place and neither have GB Foam (which according to DPD they are supposed to do)

I will also be leaving this review for DPD as ultimately it is their fault but there is absolutely no point in offering an excellent product if the company you pay to deliver cant 🤬

6 April 2023
Unprompted review
GB Foam logo

Reply from GB Foam

Hi Sally,

Sorry to read that you had a bad experience with DPD, especially as you say you liked the overall quality of our products/service.

If a customer raises a concern about the quality of their delivery to us via email (along with their order number) we are able to raise this with the courier to help resolve future issues.

The vast majority of our customers are very pleased with our fast and efficient delivery service. Unfortunately, as they are a third-party service, we can't control the actions of each driver.

Also, to note, we can't designate a safe place to leave your delivery on your behalf. This is only something that the parcel recipient can do.

If you'd like to contact us via email, we can raise this with DPD to hopefully get any future orders delivered in a more satisfactory way to you.

Wishing you a pleasant day.

Team GB Foam.

Rated 5 out of 5 stars

Ordered Friday 24/3/23

Ordered Friday 24/3 in the afternoon. Was given Monday 27/3 delivery date. Recieved a text today Saturday 25/4, delivery between 1.09pm and 2.09pm. Arrived literally at 1.09pm. Very happy with the whole transaction.

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Used GB foams for the first time and…

Used GB foams for the first time and what a great service from start to finish, moved from a previous supplier to try them and they are cost effective. Offer a great service and delivered super fast.

From Character Campers ltd.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing, just buy them now!

Really helpful presale staff, ordering online was very easy, order arrived the next day!
Was worried if they would fit/make a big difference but genuinely impressed, the fibre filled ones we had were around 5 years old, the replacement has made it better than it was originally!

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Service from start to finish!

Brilliant - first class service, ordered Tuesday and they were here on Thursday!, I was really nervous about getting the measurements correct, and was confused what on the type of foam needed for replacing the rubbish fibre in sofa, the people in the online chat and on the phone, were really helpful and gave me all the advice and help I needed, they fit perfectly and has made the sofa look great again!.. and at a great price!

2 March 2023
Unprompted review
Rated 5 out of 5 stars

My sofa is as good as new.

I replaced the sagging cushions in my 12 year old sofa and they are now as good as new. My backache is also better!!!! I shall now replace the cushions in the second, matching sofa. I am delighted!

18 February 2023
Unprompted review
Rated 4 out of 5 stars

Perfect made to measure foam!

Perfect made to measure foam! The website experience was great, I ordered and paid very easily. The foam came exactly in the size I ordered. Very happy with the quality of the product.

The only reason I have given 4 star is due to the lack of communication. My order did not come on the day I chose for it to be delivered and I didn’t receive and dispatch emails. The delivery driver arrived when was expecting (I was sleeping) as I didn’t know when it was going to come.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I'm so pleased I found this website. We've been thinking about replacing our sofa cushions for a while now and I've been shopping around for a good price. GB Foam were a really good price and the shipping options are great, with the option to choose specific dates.

We ordered mid-morning yesterday, and the cushions arrived via DPD before 8am this morning! The foam is great and odour-free and the construction is really professionally done. I'm absolutely over the moon with these, and the husband hasn't left the sofa since they arrived. They've given the sofa, which was immaculate aside from the well used seat cushions a new lease of life and it looks brand new again.

As the foam in the old cushions protruded above and below the side seams of the covers, I was a bit unsure about measurements so called them and spoke to Sophia who was super-helpful. In the end I gave the measurements of the existing foam and added a note in the comments box to let them know they were foam and not cover sizes. There are options for different types and quality of foam, wadding and stockingette cover - we went for both 'add-ons' and foam type GB41M, which is nice and firm, not too firm and will last a long time.

With the thick wadding and stockingette covering, these have slightly narrowed the cushion seat width as they fill the cover so well, but with use this will bed in perfectly. Absolutely chuffed to bits - thanks to everyone involved!

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Faultless service

So easy to use the website, guidance was on point, putting dimensions in and getting a quote was easy, and delivery was really fast. Can’t fault them.

31 January 2023
Unprompted review

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