Gear4 Reviews 

179
TrustScore 2 out of 5

1.8

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Rated 5 out of 5 stars

Excellent as always, I hit Barney in the parts department with another challenge to see if he could get me a baffle for my Akrapovic on my 690, a exhaust that is no longer in the catalog, he found it... See more

Rated 1 out of 5 stars

Garbage, bought a case after a couple of weeks the edges frayed and separated - total rags. Claimed on the warranty replacement; told them of the issue; paid the postage for replacement and within o... See more

Rated 1 out of 5 stars

I can safely say this is this is the most utterly one star product I have ever had the misfortune of purchasing. Complete and utter cack, falling apart within hours of being taken out of the packet an... See more

Company replied

Rated 1 out of 5 stars

Bought Oxford flip case for my new iPhone XS Max , however when taking phone out for weekly clean I noticed bad rubber marks on back of iPhone. Took to retailer who replied yeh it’s a poor manufacture... See more

Company replied

Company details

  1. Mobile Phone Accessory Shop

Information provided by various external sources

At Gear4, we understand your smartphone is more than just a phone. It’s a catch up with your best friend, a collection of your happiest moments, a travel buddy, even a personal assistant. That’s why the cases in our range all feature D3O® smart technology, trusted by motorcyclists, sports professionals and even the military. But that’s not to say we compromise on style. Our cases are slim, light and will suit every taste – giving you the very best protection for the devices you can’t live without.


Contact info

1.8

Poor

TrustScore 2 out of 5

179 reviews

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1.8

All reviews

(179)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

My iPhone case claim.

My iPhone case broke and I emailed the support team and got a lady called becki (Rebecca) helping me and she was an amazing person and she had great customer service went through my claim step by step to help me get a new iPhone case. Wonderful lady, would fully recommend her and the company as a whole amazing thank you.

5 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.
Bought some Boomwhackers from them, best UK price on the net, ordered Friday, delivered Monday. Used DPD for delivery who are always attentive and careful with parcels. Will happily buy from G4M again.

24 September 2018
Unprompted review
Rated 2 out of 5 stars

Purchased the gear 4 D30 case the day…

Purchased the gear 4 D30 case the day after my galaxy s9+ came out. It hasn't even been a year and my case is now coming apart and became yellow. Extremely disappointed because I paid $49.99 at the time. I threw box away so no way of returning it

21 September 2018
Unprompted review
Gear4 logo

Reply from Gear4

Hi,

Thanks for leaving us a review. I'm sorry to hear what has happened to your case. Did you email our customer services team at all? They would have been able to replace it for you. Please contact us via social media or by emailing info@gear4.com so that we can help resolve this problem for you.

Kind regards,
Nikki

Rated 5 out of 5 stars

Best phone case out there

I have for serval years now used Gear4 cases for all my phone and bought it for my family member too. I once lost my phone from 5 stores up and my phone didn't break at all because of the case. Gear4 has a loyal customer in me.

5 September 2018
Unprompted review
Rated 5 out of 5 stars

Grate customer service

Grate customer service. Gear 4 are fantastic cases and the customer service is five star thank you so much Rebecca for sorting out my issue so promptly

2 August 2018
Unprompted review
Rated 5 out of 5 stars

i was helped by rebecca at gear 4…

i was helped by rebecca at gear 4 customer services, she was nothing but helpful and they should be proud to have her as part of their company. She always replied quickly and effectively and I thank her for helping me.

31 July 2018
Unprompted review
Rated 4 out of 5 stars

Good service. Product failed and was replaced without quibble.

I bought a D30 case for my iPhone 5S in November 2017. At £35 from Carphone Warehouse it was a lot more than I'd normally pay for a case (and they've dropped in price since then - I think they're about £25).

It's been very good and has definitely saved my phone from some nasty drops.

However, after 8 months the cover has started to delaminate and the pocket for bank cards has stretched so they won't stay in the wallet.

To their credit, Gear4 have offered to replace it without quibbling.

Carphone Warehouse however just washed their hands of it saying it had a six month warranty. So top marks to Gear4 and Boo to Carphone Warehouse.

30 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and quality product

After doing some research on the best cases for my iPhone, I decided on a gear 4 as not only do they offer great protection but they look good too. Customer service was excellent and postage was super quick. I wouldn't hesitate to recommend this company.

27 July 2018
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service!!

Impeccable customer service!!

I have a samsung galaxy s8 and part of my case had accidentally snapped. After emailing customer service to inform them of the situation i recieved a reply from a lady named rebecca. She was quick to respond and she was very helpful, sending a new case straight out.
When the new case arrived i opened the parcel to find it was for a galaxy s9. After looking back through my emails i realised i had typed s9. I emailed again to apologise for my mistake and once again her attitude was briliant, friendly and she assured me that the correct case will be with me in a few days.

Thanks to Rebecca's customer service i can highly reccomend gear4 and will be sure to purchase from them in the future.

18 July 2018
Unprompted review
Rated 5 out of 5 stars

Great Service and Product

My Granddaughter damaged her new iPhone and after the repair I asked the shop to recommend a case for the newly repaired phone. The young person serving me took her own phone out of her pocket and threw it across the shop, picked it up and threw it back. She then showed me the unmarked and working phone and said "This is the case to get" Gear4. An extreme case of salesmanship but effective and showing her faith in the Gear4 product. Naturally I contacted Gear4 directly and they have kindly sourced the exact case that my Granddaughter wanted, even though it was technically out of stock.
Many thanks and a great product and service Gear4.

17 July 2018
Unprompted review
Rated 5 out of 5 stars

I have a gear4 case for my iPhone8 and…

I have a gear4 case for my iPhone8 and I am entirely satisfied with the quality of the product. In the past, I opted for cheap cases bought online but inevitably my cell phone would get damaged as the cheap cases failed to protect the edges. Gear4's case is sturdy, sleek looking, functional, the buttons are responsive and do not make your phone look or feel bulky. Adding to that, they have great customer service and should you have any issues with the case they deal with it promptly and fairly.

11 July 2018
Unprompted review
Rated 5 out of 5 stars

credit when credit is due,had a small…

credit when credit is due,had a small issue wish my phone case and i contacted gear 4 about this problem and i was promptly messaged back by a friendly customer support employee called becki and she was more than happy to help me with the issue with my case,4 dsys later i had a brand new case delivered to my home.
great cases and superb customer care.
10/10

10 July 2018
Unprompted review
Rated 5 out of 5 stars

The best cell phone case I ever had

The best cell phone case I ever had. Very strong and robust. The quality is unique, so I like to spend more money on it. Will be synonymous with every new smartphone exclusively use the covers from the brand Gear4.

4 July 2018
Unprompted review
Rated 5 out of 5 stars

They fixed the iPhone crack problem

I’ve been through two or three of them. In an effort to save money when the second case started to break off on the iPhone 7, I super glued it back together. But besides that fact this case has fallen too many times to count most of those were screen down and that would normally mean a broken iPhone, but with your case it’s s a regular thing to pick the phone up and go on about my day… oh and they’ve replaced my case for my iPhone 7, and 5s. Thank you for fixing this flaw with the iPhone. #gear44life.

4 July 2018
Unprompted review
Rated 5 out of 5 stars

Battersea case for Iphone 7/ Piccadilly case for LG G6

In my opinion easily the best cases on the market. Had the Battersea case for Iphone 7, i found phone very slippery. The case provided excellent protection, and grip, however, had the occasional accident, yet phone was fully protected and more importantly undamaged. When i upgraded my phone to the LG G6 i bought another Gear4 case, as was very happy with my previous product. I chose the Piccadilly case, which was more minimalistic and showed off the phone more. However, it still offered great protection. Had the inevitable drops and phone (and case!) were undamaged, not even a scratch. Very pleased with my purchases and will definitely use again. Excellent for clumsy people like myself, great protection.

29 June 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant cases

I've had other phone cases in the past which cracked and turn yellow but when I got my Gear4 case for my phone I would genuinely never get another case, the designs of all the cases are brilliant but most importantly they're pretty much bulletproof which has saved my phone on more than one occasion, can't recommend enough.

17 June 2018
Unprompted review

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