Geekvault logo
Visit website

Geekvault Reviews 

110
•
TrustScore 4.5 out of 5

4.7

Collectibles Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really Interesting place to visit in Southend. Stumbbled upon it whilst visiting the town and honestly I was blown away by all the Geek Stuff, collectibles and all they had to offer in their store fro... See more

Rated 5 out of 5 stars

Great service, items arrived well packaged. Will definitely look to use again. 5 stars thank you

Rated 5 out of 5 stars

Very good store. You still get here Funkos which are already more difficult to get. My ordered Funkos were in a super condition. What is most important for collectors, they are packed super safe so th... See more

Rated 5 out of 5 stars

Visited the store with my young son and felt welcomed at all times. My son was fascinated by all of the different action figures and funkos that were on display and also made his first and most import... See more

Company details

  1. Collectibles Shop
  2. also in
  3. Costume shop
  4. Game Shop
  5. Gift shop
  6. Hobby shop
  7. Toy shop

Written by the company

We are an online retailer specialising in geeky goods and pop culture madness.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(110)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Avoid, damaged items and poor customer service

Ordered 2 pop figures both came damaged. Took 4 emails and instagram to get a response to be told I would need to pay return postage. Still not resolved. Avoid at all costs, especially for funko’s as to be clear these were not damaged in transit, they were damaged before being sent out.

1 July 2025
Geekvault logo

Reply from Geekvault

Hi,

Firstly the photo of the damaged product you provided was a scuffed corner in the top right of one box (this was minor wear most likely from being in-store) and marks on the plastic of the second, which you sadly did not provide a photo for (likely came from a removed price label). We did however happily accept your request to return in exchange for new ones (that would have hopefully be up to your standards).

Unfortunately as mentioned in our emails to you we are a small family business and can struggle to get through all our emails and admin duty during work days whilst running a physical shop. We absolutely do apologise for the inconvenience of a late email reply and hope to do better in future.

As per our terms and conditions, which you agree to with every purchase, customers are responsible for any returns. Unfortunately we are not a mega-conglomerate like Amazon and cannot offer free returns. This is still not resolved as you mentioned because you need to return items first before we may issue a full refund as you no longer wish for an exchange.

For perfect box collectors we suggest going to support your local Funko shops. This allows you to see in person your favourite collectibles and pick out the perfect box for your liking, not to mention it helps small businesses like us.

- GeekVault

Rated 5 out of 5 stars

Best Geek Store Ever!

Really Interesting place to visit in Southend. Stumbbled upon it whilst visiting the town and honestly I was blown away by all the Geek Stuff, collectibles and all they had to offer in their store from all franchises Marvel, Star Wars etc. Especially their Carbonite Piece they had on show which was Incredible to see in person. 100% give this place a visit if you are in the Area and the people working there were super nice and friendly. 100% recommend!

18 April 2025
Unprompted review
Rated 5 out of 5 stars

What a great shop and website

What a great shop and website.
I was aware of the Geek Vault website having followed the business since they began, and was always impressed by the range of products available and the wide scope they covered, but having now visited the shop in Southend I come to realise how knowledgeable and helpful the staff are in person. These are not just 'shop assistants' doing a job, but the people who's idea it was in the first place and ultimately own the business.
I would strongly recommend a visit to their website, and if you're in the area, a detour to their shop to meet the faces behind the name.

5 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look