GemIQ - Headquarters Reviews 

Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was great through this period, keeping in contact, suggesting what to check, and responding promptly. As the problem was continuing though, without being asked, we were supplied with a new replacement camera at no charge. Now we can enjoy our Gem Cam, easy to use, lots of features and know it's backed up by the best customer service!

I have had my Gemlightbox Pro for 2-1/2 years and she took the time to show me things I had no idea it would do some of the stuff it’s capable of doing!! Very professional!!

The support helped me in the best possible way. The old camera was not working and I received the new new one in record time to finish the new collection shooting. Really happy about my choice.

Support from jocelyn wong, very excellent

Margaret Ore was very helpful in getting me set up on the computer so My pictures can be accessed there as well as several things with my phone. Excellent employee!! Very patient and knowledgeable.
I enjoyed my time with her.
Marilyn Janss

Kristine solved our problem in a matter of minutes, plus she is very attractive young lady.

I was happy to receive an email response to my question about reducing a video's file size. Charles was attentive and responded to our request to call different phone numbers, etc. which takes extra time.

Kirsten from customer sales is kind, patient, and very helpful. Moreover, she responded quickly and offered us options.

KRISTINE WAS VERY HELPFULL IN TEACHING ME HOW TO SET UP MY LIGHTBOX TURNTABLE.
THANK YOU SO MUCH.

Excellent team and service!!
Also now in Spanish
Everything went amazing
MUCHAS GRACIAS POR TODO

Incredible team and service throughout the whole process of ordering and receiving the item!! Thank you!!

Great company. Your not just buying a great product but your buy there great customer service. Thank you for everything. Kristine was an amazing help when i had an issue!

We recently bought the Elite Kit for our store, Kelly Mitchell Fine Jewelry, and I just want to say how amazing the whole experience has been. From the beginning, their team has been so helpful and easy to work with. Jacky, who’s been our main contact, has seriously gone above and beyond to make sure we were taken care of.

One of the things we’ve appreciated most is how consistent their follow-up has been. They don’t just disappear after the sale—they check in regularly to see how things are going. Any time we even casually mention something, they have someone from the right department reach out within hours. It’s been so refreshing to work with a team that’s that responsive and on top of things.

The unit itself has made our lives so much easier. It’s super simple to use, and it makes our jewelry look amazing in photos. It’s really elevated how we present our pieces and has helped streamline a part of our business that used to take up so much more time which subpar results.

We’re super thankful to Jacky and everyone at Picup Media, and we’re really looking forward to seeing what they come out with next. We’re definitely in this for the long haul.

— Kelly Mitchell of Kelly Mitchell Fine Jewelry

I just finished a training session with Kristine Villa and she was exceptional. Not only was she proficient in conveying the information I needed to begin using the Gemlight equipment, but she was very patient and answered my questions in great detail. Obviously her knowledge of the Gemlight Pro is extensive as she knew immediately how to guide me to the information I needed to answer my question.
Simply put Kristine Villa is a ROCK STAR!

Christine was helpful. She answered my questions and guided me through the relevant processes. It was a pleasure dealing with her. Client service was excellent

Charles was great. He was patient, encouraging and seemed dedicated to making sure I understood how to use the equipment and software. I appreciated that he made me feel like I was a priority and never made me feel like he was in a rush. After speaking with Charles I feel comfortable and confident moving forward.

Great great product. There software is absolutely amazing! Highly recommend! Customer service is above and beyond! The pictures that the software produces cannot be obtained any other way.

I just wanted to express my sincere gratitude to Charles for his incredible help during this tutorial. His knowledge and guidance made a huge difference in improving my use of GemHub. I truly appreciate his patience and expertise, and I will definitely be reaching out to him for any future assistance. Thanks again, Charles!

I've been using the GemLightbox for years, and it has always been an essential part of my jewelry photography setup. When the GemLightbox Pro came out, I upgraded, and it worked even better. Then the GemCam was released, and of course, I had to get that too! Every product they’ve launched has been impressive, making it so much easier to capture high-quality jewelry photos and videos.

But what really makes a difference is their amazing team. I've been in touch with Jocelyn, and she has been incredibly helpful. Anytime I have a question or need assistance, she patiently walks me through everything step by step. Her support, along with the entire GemLightbox team, has been fantastic.

I just want to say a big thank you to Jocelyn and the team for their great products and outstanding customer service. If you're in the jewelry business and need a reliable and easy-to-use photography solution, I highly recommend GemLightbox!