I ordered a pallet of merchandise from Gem Wholesale. The delivery went smoothly. However, I was shocked the moment I opened the pallet. While there were properly boxed items on top, the layers undern... See more
Company replied
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I ordered a pallet of merchandise from Gem Wholesale. The delivery went smoothly. However, I was shocked the moment I opened the pallet. While there were properly boxed items on top, the layers undern... See more
Company replied
Ordered 3 palettes and every single item used or damaged or missing parts. I called up today and lady said most things should work as people return them for no reason but out of 100 items only 3 are f... See more
Company replied
Sold Me Junk as “Grade 1” Bought a “Grade 1” box — got damaged, incomplete, used rubbish. One key item missing parts. They offered a refund, then pulled it when I mentioned the law. Hide behind B2B t... See more
Company replied
I have purchased three times from gem wholesale and whilst I fully understand they are product returns I had an issue with my first pallet and they resolved very quickly. I have now had a further eigh... See more
Company replied
Welcome to Gem Wholesale a long established B2B trade platform for the distribution of returns, clearance & liquidation stock
DRURY IND EST, DRURY LANE, CH7 3DZ, BUCKLEY, United Kingdom
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USE FREQUENTLY, QUICK DISPATCH AND NORMALLY NEXT DAY DELIVERY.(order before 1pm) Regular updates via email of stages before and after dispatch. Great Prices and great value delivery charge

Reply from Gem Wholesale
Communication brilliant.... staff always so polite and helpful 😁

Reply from Gem Wholesale

Reply from Gem Wholesale
One pallet of returns I purchased should have been sent straight to tip everything in the pallet was worthless I know it is bought as seen but the pallet of goods i received was a disgrace also bought some returns footwear disgrace as well out of about 100 pairs only about 10 pairs were sellable if anyone is considering buying from them stick to clearance stock which is okay stuff but avoid returns like the plague

Reply from Gem Wholesale
always fast and easy to deal with.
staff are helpful

Reply from Gem Wholesale
Nice guys, great communication, been purchasing for over a year now and never been let down. Always happy to help when you call. The stock is accurate and the drivers are helpful also.
would recommend!
Thanks !
Jacob M

Reply from Gem Wholesale
Really good service online from your Internet sales advisor, the company you use for delivery was great too. He has a few complications whilst arriving but managed to figure it out and really did am excellent job. Over all, I would come back to you guys again as you have me a reason to trust you. Thank you.

Reply from Gem Wholesale
Great products with good prices
Fast delivery
Recommend

Reply from Gem Wholesale
Great warehouse with a wide variety of stock well worth a visit

Reply from Gem Wholesale
The pallet I got was very good well worth the money ..thank you Gems and I will be buying more pallets

Reply from Gem Wholesale
I bought a pallet of toy returns. Total cost three hundred and fifty pounds. Every toy was faulty. For example Batman and Robin with no heads. Batmobile electric car with half it's wiring ripped out and only three wheels. Every single item was broken most of the were unrepairable. Absolute waste of time and money. Do not make my mistake.
Excellent company to deal with.
Thanks to all the staff. Always a pleasure.

Reply from Gem Wholesale
Have used gem before web site is very good and have found their service excellent.

Reply from Gem Wholesale
I purchased 7 pallets in the hope that by buying more I would have more that were working fine.... how wrong was I. I spent £3000 and after weeks of clawing back pennies from the few items that were saleable, hundreds of hours of work, hardly any sleep. I have lost £2000.
Numerous trips to the tip to dispose of broken toys many had been used for months before being returned only a few were returned unplayed with. They were dangerous, a lot had vital pieces missing rendering them completely useless as you can't buy the missing parts. If your thinking of buying and you think you will be getting goods simply returned to store you will be disappointed as I was. There was only a handful of "good"items from the 7 pallets. I will never purchase any of these again and would advise anyone to steer clear. Customer service was awful too. I rang them to enquire about my order the day after ordering as i hadnt received any emails and was getting worried, the woman I spoke to was abrupt and not at all understanding of my worries, just told me that they had my order. The only positive from the whole experience was the delivery drivers who were very helpful.
Have used Gem for many years never had any issue with them or their stock , I would highly recommend them
Excellent service easy to order and arrived before noon next day.

Reply from Gem Wholesale
Always good to deal with, great comms and always quick to respond.

Reply from Gem Wholesale
Trading professionally....good feedback...promptness to different situations...reliable team. I would definitely recommend them to a maximum of 5 stars.
Good Luck !

Reply from Gem Wholesale
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