GenePlanet Reviews 1,342

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, finding the process smooth, easy, and fast. Many people appreciate the detailed and understandable results, which provide valuable information and recommendations. The staff is also consistently praised for their helpfulness and the overall positive service provided. However, some customers also noted issues with response times, mentioning delays in receiving replies to emails or inquiries. Additionally, a few people expressed concerns regarding the product itself, specifically about the completeness of the genetic results compared to other brands, the perceived lack of proper interpretation for certain percentages, and the limited scope of some advertised tests.

What people talk about most

User experience

Clients share positive opinions on user experience. Many found the procedure easy, fast, and accurate, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast service, quick... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick results and... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers appreciate the fast, painless, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being kind,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more

Company replied

Rated 5 out of 5 stars

We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more

Company replied

Rated 5 out of 5 stars

I got more than I expected. Besides detailed analysis, I love recomendations that could be easily integrated into livestyle (at least for me) and list of food suitable and not suitable for me. Big hel... See more

Company replied

Rated 5 out of 5 stars

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the t... See more

Company replied


Company details

  1. Fitness and nutrition
  2. Health consultant
  3. Home Care Service
  4. Medical Laboratory
  5. Wellness Programme

About GenePlanet

Written by the company

We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.

HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.

LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.

For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all

 Meet our DNA tests 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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Rated 5 out of 5 stars

Fast results

21 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Nina,

Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great product

I was surprised how smoothly everything was done. After few weeks, my results arrived. I am happy the results are quite distinct and based on my body, it seems everything is truth and correct. Good for everyone to understand your body better

15 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Jaroslav,

Thank you for your valuable feedback and kind words.
It's wonderful to hear about your experience with our DNA test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

Calm me down

After the review i was calm that my baby is ok. That was good for the baby to because i wasn't anxious.

22 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Patricija,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great experience

Great experience, to know we were expecting healthy baby boy.

22 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Lara,

Congratulations on your baby boy, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Good choice

It made me feel more safe and calm during my first weeks of pregnacy

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Daša,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 3 out of 5 stars

Time

Time. I waited 3 weeks.

3 July 2025
GenePlanet logo

Reply from GenePlanet

Dear Tina,

Thank you for your review.

As soon as an analysis is complete, results are processed and made available in the secure system without delay.
We recognize how valuable your time is and regret that the process took longer in this case. We’re pleased you now have your results and send our best wishes moving forward.

Best,
GenePlanet

Rated 5 out of 5 stars

Quick results.

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Monika,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

The best advantage were the quick…

The best advantage were the quick results

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Taja,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

👍very good experience

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Maja,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

It was effortless and the results came…

It was effortless and the results came back beneath the waiting time, there were easy to read and to understand.

30 June 2025
GenePlanet logo

Reply from GenePlanet

Dear Brenda,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Lara,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Nifty test

On point and Quick.

16 June 2025
GenePlanet logo

Reply from GenePlanet

Dear Tadeja,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Very well done

The whole test process was done quickly, I got the results within a few days, which was very welcome. I am satisfied, although the price is a bit high.

26 February 2025
GenePlanet logo

Reply from GenePlanet

Dear Nataša,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 2 out of 5 stars

No customer support

I signed up for genetic tests to detect chromosomal defects in pregnancy. The results were delayed. When I tried to contact them, there was no number online! I wrote to them by email, but I did not receive a response. In the end, I found out that there was an error sending the result to my email. In short, considering that it is a rather expensive test, there could be a possibility of customer support.

19 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Alema,

Thank you very much for sharing your experience with us.

We sincerely apologize for the inconvenience.

We take your feedback seriously and will look into the matter to ensure that similar situations do not occur again.

We are glad that you nevertheless received your results, and we assure you that the analysis was carried out in accordance with the highest professional standards.

If you have any additional questions or comments, please don’t hesitate to reach out.

Best regards,
The GenePlanet Team

Rated 5 out of 5 stars

Fast

Fast. Very nice commmunication.

9 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Natalija,

Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Matej,

Thank you for your kind words and valuable feedback.
We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

The staff is friendly

The staff is friendly, all of them, but it would have been nice to get the results on time. I had to call more times after the set date which was 10 days

9 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Ivana,

Thank you for your valuable feedback, and congratulations on the baby.

As NIFTY by GenePlanet is a medical test, the results always arrive at the clinic where you performed the test first, and the gynaecologist is the one who informs you about them.

Only after your gynaecologist informs you about your results can you access them through our app and website platform.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

Ugly laboratory

The experience was si good but the laboratory is so old and ugly.

If you continue to be there, I recommend that only have home service.

20 June 2025
GenePlanet logo

Reply from GenePlanet

Dear Anabel,

Thank you for taking the time to share your experience with us.
We’re sorry to hear about the impression our partner's laboratory left on you. Please note that their laboratory you visited is currently undergoing renovations. We truly appreciate your patience and understanding during this period.

We’re glad to hear you were otherwise satisfied with the service, and we’ll make sure to pass your feedback along.

Best regards,
The GenePlanet Team

Rated 5 out of 5 stars

I got my results in a few days that is…

I got my results in a few days and that's what I liked the most.

11 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Branka,

Congratulations on your baby boy/girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 1 out of 5 stars

[Upd: No RAW DNA data] - Everything works, but important genetic information is missing

Positives: Everything from the payment, sample collection, receiving the results and the app worked smoothly. The genetics results provided are generally well explained. I like that they differ your relative risk (compared to the population mean) to your absolute risk of getting certain disease/condition.

However, compared to the results of some other brands, some important genetic results are missing. Neurodegenerative conditions, for example; These have a significant genetic component. For Alzheimer’s disease the presence of certain gene variants is even deterministic of getting the disease (!!).
In their website geneplanet asserts that the entire genome is analyzed, so it is a bit weird that they do not report these results.

Update: I am downgrading this review (previously 3 stars) because I have been trying to contact geneplanet for months to obtain my raw genetic data and I still have no response. This data should be provided by law according to the Data Portability
Right from the EU General Data Protection Regulation.

26 August 2025
GenePlanet logo

Reply from GenePlanet

Dear Pedro,

Thank you very much for your detailed feedback.
We are pleased to hear that you found the process smooth and that you value the clarity and understanding of our reporting.

Our reporting scope is focused on areas where prevention is meaningful, strong, and actionable – ensuring the results provide clear guidance for everyday life. For conditions such as Alzheimer’s, preventive measures remain limited.
Stay healthy!

Kind regards,
GenePlanet team

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