GESS Renewables Reviews 

23
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Battery storage - From start to finish, GESS Limited have been outstanding. Ian’s quick response set the tone — fast, clear, and genuinely helpful. The quote arrived almost immediately, and the pro... See more

Rated 5 out of 5 stars

Absolutely thrilled with our solar + battery install today! The system’s already humming and producing, and Harrison (sales rep) was amazing, clear, patient, no pressure, and he actually explained ev... See more

Rated 1 out of 5 stars

Despite the installation going more or less to plan, since then their service has dropped off a cliff. It took over a month for snagging to be completed and two months later there has been no handover... See more

Rated 5 out of 5 stars

I have used GESS on 2 occasions now. Initially in 2017 to install solar panels and a powerwall 2, and most recently another powerwall 2 and a new gateway system that now allows me to charge the power... See more

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Company details

Written by the company

Gess formed in 2012 and has provided all types of renewable solutions, working alongside some household names in the industry, from Tesla to Enphase and many others. We can offer a complete solution to your property in the most professional manner from the sales process to the installation. We work by your side to deliver a high quality experience. Gess have gained many awards over the years, becoming premium partners with Tesla and many more. Client satisfaction is our aim!


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4.4

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.4

All reviews

(23)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and trustworthy

Gess Renewables installed solar panels for me, and a battery a year later. They were friendly and easy to deal with and have been very helpful in following up any issues. I was glad to have found them, because they gave me far better advice than some other installers I contacted, and they are a genuine and trustworthy company.

1 October 2024
Unprompted review
GESS Renewables logo

Reply from GESS Renewables

Good morning LoLo,
Thanks for taking the time to leave us a review! We are glad that we could help you go Green!
Thanks for choosing GESS!

Rated 5 out of 5 stars

First Class Service

We have had a Solar PV system plus a Tesla Powerwall installed by Gess. I can’t fault the service that we have received throughout the purchase experience. From initial informal conversations at the warehouse, the site appraisal followed by the installation of both aspects of the project, we were treated in a friendly and professional manner throughout. The engineers, on both visits, took away all of the rubbish and swept up after they had completed their respective installations. Very happy with the service and would be pleased to recommend them to friends and family.

23 November 2023
Unprompted review
GESS Renewables logo

Reply from GESS Renewables

Good Morning David,

Thank you for taking the time to leave us a review! We are glad that throughout your project we could help and get you a system that works as you'd hoped!
Thanks for choosing GESS!

Rated 2 out of 5 stars

Poor communication, faulty product, scaffolding left behind blocking access to our bike storage....

About 6 months after placing an order for solar panels + battery with barely any ongoing updates on timing.....we recently finally had the panels installed by a couple of nice technicians. Still no news on when the battery will arrive though. Not even an ETA. Unfortunately a technical fault was also reported the day the panels got installed (I guess the may not have checked it before leaving?) and after reporting it to the firm multiple times they finally confirmed it would require another visit scheduled for approx. 1 month after the original installation. I guess that can happen and they are very busy, but the problem is that they in the meantime are refusing to remove the scaffolding, which is currently blocking access to our bike storage. Most recently they have stopped replying to our requests for updates. Just ignoring us even though we have explained that we were never informed that they would block access to our main means of transportation (live in central London). Most solar installation companies are probably not easy to deal with as this is a bit of a "cowboy market"and GESS might not be an exception. Should probably have gone with Octopus or another established supplier with a strong focus on customer service.

27 February 2023
Unprompted review

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