Get Connected Reviews 521

I visited the Abadare store today and was in the process of taking out a phone contract. During the process, I noticed they never mentioned that the contract only included 3G and 4G coverage, with no 5G available. As soon as I saw the contract details in the email, I immediately questioned it because 5G coverage is important to me.

The salesman told me there was no 5G coverage in my area, which is simply not true, as I am currently with EE and already receive 5G coverage where I live.

At that point, halfway through the process, I clearly stated that I had changed my mind and no longer wanted the contract. I had not signed any paperwork or physical documents, yet I was told the contract had already been “sold” and was basically forced into continuing. I left both the SIM card and the phone on the counter because I did not want the contract.

I also contacted head office to make a complaint, but instead of dealing with the issue properly, they transferred me straight back to the same store and the same employee involved in the situation.

Very disappointed with the experience and the misleading information provided. I could have received a far better deal with EE. I would not recommend this store based on my experience.

I came into Get Connected Bangor looking for a new iPhone and I honestly couldn’t fault the service. Dan explained everything clearly, helped me find the best contract for my budget, and even managed to save me money compared to quotes from other network shops in the area. No pressure selling at all, just genuine advice and friendly service. The whole process was quick, easy and stress-free. I’d definitely recommend them to anyone looking for a new phone!

Simon here in Whitchurch is fantastic, really went above and beyond for me setting up my phone, would hugely recommend him. Saved me money too.

Brilliant experience, very happy with the service i received, Steve explained everything i needed to know to get the best out of my new phone and he also transferred all data from my old phone to my new one, i would recommend 100%

Matt in the Porthmadog shop was excellent with dealing with our request with imternet access around the country when we travel.Very knowledgable about our requirements and introduced us to the most suitable options and the best value available. Cannot recommend him highly enough.

Amazing service from David at porthmadog his patience unmatched and quailty of service top drawer even stayed late on to finish transfers from old to new without question,would highly recommend him without question, diolch David 👍

Fluent Welsh speaker answered all my questions and helped me set up my phone.

Excellent service and extremely helpful and friendly

David from Porthmadog office always goes above and beyond.Been going there for few years now. He is polite and easy going, gives you the best options and is never pushy. I'm not tech savvy and he is always patient. Helped to transfer everything from old phone to new one. Nothing is ever too much trouble. Will be going back in a couple of months to sort out my broadband. Thank you David,see you soon!

I can't praise the service I've had from David enough!! Nothing is too much trouble... His knowledge and his experience with phones and tech is incredibly good. He is a genuinely nice guy.
Highly recommend!

Excellent service, prompt and efficient, friendly and helpful advice at Porthmadog.

David went above and beyond to get us set up at very short notice. Very grateful for all his help.

I found a deal for 80 Gb Vodaphone Red 2 year contract but Get Connected are not interested in honouring it ? Is this a fair way to conduct a business? It’s not like they are going to go bust ?

Dave at Ross-on-Wye was an absolutely star today. Thank you for assisting with data transfer to getting new iphone 23 up and running. Had urgent need not to be without phone and we were at a loss to.know what to do. Cant thank you enough. Huge asset, well done. :)

Ive been to the pothmadog shop twice now to both get my contract and renew for an updated one
Not only did David go above and beyond in helping me the first time setting everything up when no one else would take on my contract he basically did 90% of the work the second time
He explained everything in minute detail and answered any queries i had and eeased any tension i had
I would 100% recommend using the shop if you plan on getting a new phone or contract all the staff were beyond helpful

Alex

Dan was really helpful, very polite, answered all my questions- rang ahead of my contract renewal, saved me money on my monthly contract & explained everything clearly. Highly recommend! Not had a bad experience with get connected yet.

I took my elderly neighbour to the Ross on Wye shop to ask for assistance with her phone and laptop. Dave went over and above to make sure that he solved all of her issues. He never rushed her or trivialised the problems. We were delighted with this excellent service and would like the company to acknowledge that Dave is an exceptional employee.

David at the Porthmadog shop has been on this occasion, as he always is, extremely helpful and committed to looking after his customers.
He is extremely competent and good at explaining things in a fast-moving ever-changing environment. I always recommend him when I get the chance

Visited the shop in Porthmadog to renew my internet contract, the shop manager David was very helpful and knowledgable explaining what network would suit me the best and arranging the new contract, thank you David.

Got a great phone deal and he was very helpful with all the problems that came up.
Sorted everything out, all stress free
Thank you very much
Highly recommend

Excellent customer service from their Welshpool store. It was quick and easy to order an iPhone for our business. Thank you so much!