Get Connected Reviews 522

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patience, often highlighting their ability to explain complex information clearly and without being condescending. The service provided is frequently described as excellent, with many people appreciating the efficient transfer of data to new phones and the personalized support received. Reviewers also commend the exceptional customer service, noting the friendly and professional approach that makes them feel confident in returning for future needs. However, some customers also noted issues with misleading information regarding contracts and pricing, with a few feeling they were unknowingly placed into more expensive plans. There were also reports of unprofessional staff behavior and concerns about the lack of 5G coverage being disclosed, leading to dissatisfaction with the overall experience.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising employees for being helpful, patient, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and efficiency of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding competitive and affordable rates... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has a 'help everyone' policy, everything is carefully explained without being patronising, we are not all tech wizards!! Josh has just sorted out a new phone for me, transferred everythin... See more

Rated 5 out of 5 stars

I wanted to change my mobile phone contract and had used Abergavenny Get Connected previously. Robert was the employee working today. What an asset to the firm. He was knowledgeable, kind and extremel... See more

Rated 5 out of 5 stars

Big shout out for Alex at Newport, Shropshire shop. We always get our phones and accessories from him and he’s a wealth of information and advice. Nothing is too much trouble. Great bloke and popular... See more

Rated 5 out of 5 stars

David at Craven Arms was so helpful when I was changing my contract, he explained everything that was going to take place & insisted that I go back to see him if I had any problems. Thank you so much... See more


Company details

  1. Mobile Phone Shop

Information provided by various external sources

We're Get Connected – the people friendly phone shop. We're the UK's largest privately-owned mobile phone retailer, with over 54 stores across the country. In 1998 we won the Gwent TEC business award for marketing; in 1999 we were the 10th fastest growing company in Wales and in the following year, 2000 we were the 2nd fastest growing company from a total of 51,000 businesses!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

522 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I recently went in to your Port Talbot…

I recently went in to your Port Talbot store and was happily greeted by the Store Manager, Conner Gittins who I has only came in to ask a few questions about my current phone, within a brief 10-15 chat we were looking at options to go for a new contract phone, we had then agreed a new price with a new phone which I'm very happy with and Conner made sure I had everything transferred from my old phone on to my new phone efficiently, Conner is a credit to your company and I would recommend him to anyone. Dai Iawn Conner :)

30 June 2022
Unprompted review
Rated 5 out of 5 stars

Came in for an early upgrade

Came in for an early upgrade. Kane moved the network I was on to save me money on my monthly bill and give me more data. Waiting for my number to move to my new SIM.
Great service. Highly recommended!

24 June 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant Mel and Conner…

Absolutely brilliant Mel and Conner have been in the shop about 3 hours nothing to much trouble, done all my simm transfers on 2 phones I would’nt have a clue where to start, you have 2 fabulous colleagues working for you need to look after them!!!! Thanks very much to both of them.

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Went to Get Connect Port Talbot where…

Went to Get Connect Port Talbot where Conner Gittins, Store Manager, was super helpful. I needed to switch to Lebara, this Conner did quickly and without fuss, plus a smile that goes a long way. Nothing too much trouble. Highly recommend Conner and the store.

8 June 2022
Unprompted review
Rated 5 out of 5 stars

I recently visited your Brynmawr store…

I recently visited your Brynmawr store and all i can say is absolutely outstanding service! From recommending the best phone for me at the cheapest rate possible! Connor is a real credit to your company! His main aim From the time I went in was to try and save me that little bit of money which does make a difference! Will highly recommend him.
Thank you Connor
Neil

1 June 2022
Unprompted review
Rated 5 out of 5 stars

Aaron was brilliant, the work standard was very high.

After a phone call with a man in the shop at Porthmadog, I drove there, needing a new mobile as my old mobile battery was blown. Was met by a very knowledgeable guy called Aaron. He gave me all the information needed, then transfered everything from my old mobile to my new one. Brillaint and an very high standard by Aaron. I would always recommend Aaron and the shop to everyone.

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Hi i went in to the get connected…

Hi i went in to the get connected yesterday to get a sim but come out of there with a new phone and thank you Connor and he was so helpful and sorted out my new phone as I cod not do it thanks Connor gittins 🙂 😊

6 May 2022
Unprompted review
Rated 5 out of 5 stars

Calum @ Get Connected Tonypandy Wales

It's not often
I come across a sales person I trust but Calum is one! There's no pressure to buy anything and the atmosphere was very relaxed. Calum knows his stuff! Yesterday I got the Samsung A12 on contract and a fabulous deal to go with. Calum went 'the extra mile' and transferred all my existing data off my old phone for me which was much appreciated. He's a lovely guy and extremely helpful. I highly recommend popping in and seeing what he can do for you! 🙂

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Super service .

We ,my wife and myself have two very old phones both of which were locked .We were lucky enough to walk into the Get Connected shop in Port Talbot yesterday and spoke with Connor the store manager. We explained that we did not want to change our old phones as they were simple to use .
As it was late in the day Connor was unable to solve our problems then . But asked if we would be able to call in the following day ,this was not a problem for us and so we called today April 22. With quiet efficiency both of our phones were up and running .
Our thanks to Connor for the extreme patience and efficiency with which we were dealt. This is a rarity in itself . Deserving the five stars .

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Joe in Get Connected

Joe in Get Connected, Hereford, was extremely knowledgeable and professional with a happy disposition. Couldn't rate him highly enough.
Lisa

19 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from Simon at Monmouth

Excellent service from Simon at Monmouth. Very friendly, low key sale giving us the best price on offer straight away and helpful advice throughout. I hate upgrading my phone as it always takes ages but this was quick and efficient and we left with excellent packages for myself and my son.

17 April 2022
Unprompted review
Rated 5 out of 5 stars

My new I phone 11

I had been looking at getting a new phone for a while, and the quote from get connected in Bangor North wales smashed all of the others, giving me a saving of £355 over the 2 years from the closest one, so if you need a new phone look no further

1 April 2022
Unprompted review
Rated 5 out of 5 stars

A couple of months ago I went into the…

A couple of months ago I went into the Tonypandy store and dealt with a boy called Ryan who signed me up to a new phone contract switching from EE to Three, mentioned it would be straight forward to switch, 2 months down the line and still no switch over tried 2 sim cards and both weren't working. Tried contacting Ryan a few times no reply. So i called the store only to find out Ryan no longer worked there and dealt with a gentleman call Calum, I would like to say a big thank you to Calum for all his help and patience with me as I have nagged and nagged but he has now sorted the problem out for me. He's a credit to the business and wish him the best for the future in his career.

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Melissa was extremely helpful today…

Melissa in the Crediton store was extremely helpful today when I went in for a new phone. She set it all up transfered everything. Talked to me so to make sure I understood how it works . Gave me all the time I needed. Would recommend to anyone. Thank you 😊

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Porthmadog store is a blessing

Took out a phone on contract with Aaron a few months ago and whenever I need help I always pop in to see him. Anyone in north Wales should go and see him in Porthmadog. Easy clear and concise

18 March 2022
Unprompted review

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