Getaround - España Reviews 3,944

TrustScore 4.5 out of 5

4.4

Carrer de Còrsega, 80008 Barcelona, Catalunya, ES


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Big 9-seater perfect for family + friends excursions. Very helpful were also the 4 isofix options. Everything works well and parking is super easy to access. Only do not look for driver assistance sys... See more

Rated 5 out of 5 stars

Tim was super responsive and helpful, thank you. The car is as described without any issue nor surprises. I just suggest and highlight the fact that parking the car on the way back can be a bit chal... See more

Rated 5 out of 5 stars

The instructions to get to the car was easy to understand, and also easy to find and access the car. Very convenient to not have to meet anyone in person as it gives you more freedom in terms of time... See more

Rated 1 out of 5 stars

The car I rented was not pleasant, decent cleaness inside and outside, alarming due to lack of tire presion, already damanged all around including cracked rear bumper which did not protect drivers. At... See more

Company replied


Company details

  1. Car rental company
  2. Car rental service

Written by the company

Alquila coches por horas o días


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really nice app

Really nice app, easy to use

18 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Yohanna,

Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!

Have a great day.

Ali

Rated 5 out of 5 stars

Cool

Cool! Great value for money

18 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Jorge,

Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!

Have a great day.

Ali

Rated 5 out of 5 stars

Easy to drive

Great car, easy to find and to drive. Not much fuel consumption. Would use again

11 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Emma,

Thank you for your feedback. We're really happy to hear that your rental went well, and hope to see you on the road again soon with Getaround,

Rated 5 out of 5 stars

Useful service

Useful service. Well arranged.

7 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Aleksei,

Thank you for your feedback. We're really happy to hear that your rental went well, and hope to see you on the road again soon with Getaround,

Rated 5 out of 5 stars

Really easy to use

Really easy to use. Much quicker and easier than normal car hire process. Would definitely use again.

12 May 2024
Getaround - España logo

Reply from Getaround - España

Hello customer,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 5 out of 5 stars

Great service

It was very easy. All was great

6 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Maru,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 5 out of 5 stars

Awesome app

Awesome app, easy to use. Reduces the time from car rental places from up to 1h to minutes

11 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Michael,

Thank you for your feedback. We're really happy to hear that your rental went well, and hope to see you on the road again soon with Getaround,

Rated 4 out of 5 stars

The owner responded very quickly and…

The owner responded very quickly and was super helpful. The car was clean. It was a good experience!

4 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Judith,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 5 out of 5 stars

The car owner was very friendly and…

The car owner was very friendly and willing to help

2 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Carlos,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 1 out of 5 stars

The car I rented was not pleasant

The car I rented was not pleasant, decent cleaness inside and outside, alarming due to lack of tire presion, already damanged all around including cracked rear bumper which did not protect drivers. At the end the owner charged me 10 euros for cleaning, but this makes absolutely no sense. For the app, there is no where to claim this.

5 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Junho,

Thank you for taking the time to let us know about the problems you encountered during your recent rental with Getaround.

We are sorry to hear that you have concerns about the safety of the vehicle you rented through our platform.

As Getaround does not own the cars listed on the platform, we require our owners to meet certain safety and quality standards to ensure that each car is safe and roadworthy before each rental.

Customer safety is our number one priority, which is why we have a dedicated safety and quality team that reviews all safety reports submitted on rentals via the app: https://getaround.com/help/articles/cfd0617cf5ab/intl#drivers

Once a safety report has been submitted, our teams will then carry out the necessary checks on the vehicle.

Regarding the cleaning fee charged, a member of our team will contact you by email as soon as possible and try to find a solution.

Kind regards,

Sophie

Rated 5 out of 5 stars

quick and clear check in and check out…

quick and clear check in and check out process, ease of use of the application, good price per quality.

1 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Sanne,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 5 out of 5 stars

Perfect

Easy to use, great platform, no hassles. Have used a couple of times and would recommend

2 May 2024
Getaround - España logo

Reply from Getaround - España

Hello Alan,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 5 out of 5 stars

Rent Fast and Simple

An excellent app to rent cars without burocracy, simple and practice. I think the best option to rent.

28 April 2024
Getaround - España logo

Reply from Getaround - España

Hello Mateus,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 5 out of 5 stars

This is such a great app

This is such a great app. Everything is clear, understandable, easy to use. The whole rental process is so straightforward. I've used similar apps in my home country, but this one is top notch.

26 April 2024
Getaround - España logo

Reply from Getaround - España

Hello Adam,

Thank you for your feedback. We're really happy to hear that your rental went well, and hope to see you on the road again soon with Getaround,

Rated 5 out of 5 stars

Very easy to get a car

Very easy to get a car.
Just a few clicks, driver license and bank card.

28 April 2024
Getaround - España logo

Reply from Getaround - España

Hello Aleksei,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 1 out of 5 stars

Car was in awful condition

The car was in awful condition with a terrible smell of urine.
Contacted both the owner and GetAround.
Owner acknowledged, but didn’t apologise or offer any help.
Getaround apologised but offered no further help or refund.

22 April 2024
Getaround - España logo

Reply from Getaround - España

Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,

Rated 5 out of 5 stars

Excellent car. Quick inexpensive rental process at airport.

Manuel was very helpful and pleasant. Really easy to work with. No long queues and multiple form filling. Google translate helped make the rental process very simple and quick.

12 April 2024
Getaround - España logo

Reply from Getaround - España

Hello MARK,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 5 out of 5 stars

Flexible hours and great prices

The experience was great all around! The renting hours are flexible, the cars are in great shape and the prices are very competitive. There is a transfer from the airport to the car park and the other way around 24/7. I would definitely recommend GetAround to friends and family.

20 April 2024
Getaround - España logo

Reply from Getaround - España

Hello Beatriz,

Thank you for your review.

We are delighted to read your feedback and hope to see you soon on Getaround.

Kind regards,

Rated 5 out of 5 stars

Easy to rent

Easy to rent, good cars at a good price.

18 April 2024
Getaround - España logo

Reply from Getaround - España

Hello Gerardo,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

Rated 5 out of 5 stars

Great rental

Easy booking, easy unlocking of the car, everything went smoothly

19 April 2024
Getaround - España logo

Reply from Getaround - España

Hello Coline,

Thank you for taking the time to share your feedback with us.

We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗

Wishing you a pleasant day,

Kind regards,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look