getdeardoc.com Reviews 282

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to resolving issues. The service itself is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times and a smooth user experience. However, some customers also noted issues with unhelpful account managers and problems with communication, such as not receiving promised text messages or getting multiple calls at inconvenient times. A few other people also felt that the service was unreliable, with delayed responses and a lack of transparency, leading to frustrating experiences.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the responsiveness and helpfulness of the... See more

Response time

Clients share positive opinions on response time. Many customers praise the quick and prompt responses to... See more

User experience

Users describe positive interactions with the user experience. Many customers found the platform incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We finished onboarding with Kate Batchelor about 3 months ago & it’s already making a big impact. She made setup super easy and customized the chat for our practice. Since going live, we’re seeing ste... See more

Rated 5 out of 5 stars

Michelle did such a great job with an issue our platform was having today. She answered the phone when I called DearDoc, understood the issue quickly and completely and did mulit step troubleshooti... See more

Rated 5 out of 5 stars

I like how Deardoc works, but what working with Martin has been even better experience. Every time we have an issue, even outside his responsibilities he always always manager to find a solution. He... See more

Rated 5 out of 5 stars

When I first started with Dear Doc, there were some issues. But Dear Doc went above and beyond to rectify my issues- as a business owner, we always know stuff will come up and it shows professionalism... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

282 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Maria O

Maria O. went above and beyond in her level of service, and I truly appreciate the fantastic job she did with the website.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Luis was great!

I gave Luis a list of snippets to be removed from our account. He was great! Polite & efficient - everyone that I have ever dealt with through DearDoc Support has been amazing!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Tyler Roberts is an Asset for DearDoc

Tyler explained my business potential and what corrections I might make to enhance people's interaction. He listened to me and Fairly answered my questions. He helped me make attainable business goals for my practice. He is an awesome asset for DearDoc. :D

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Alejandrina has been great to work…

Alejandrina has been great to work with. If there is something that needs fixed she gets it done that day, she always comes prepared and helps implement real time no follow up calls needed but always offered if one has questions. No punting to someone else to fix issues. In other words painless.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

This team is always super responsive…

This team is always super responsive and attentive. I give the service and desire to help a big two thumbs up and a gracious thank you. Things dont always according to personal plan but having the support to work through those things is important.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Luis was on top of our issue and made sure he kept in communication with our office until it was resolved.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Kissidy

Kissidy, Knox
Has been an exceptional help during my dear Doc experience. Very professional and very patient and knowledgeable. And extra helpful.

Yaselis Toohey

25 March 2026
Unprompted review

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