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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service and staff for their helpfulness, quick responses, and effective solutions. Many people find the user experience to be excellent, highlighting the app's ease of use, clean interface, and efficient performance. Reviewers appreciate the quick response times from the support team, often noting their patience and thoroughness in resolving issues. However, some customers were dissatisfied with specific aspects of the app, mentioning issues like a lack of basic sorting functionality, problems with email syncing, and the absence of a print preview. A few people also reported slow or non-existent responses to technical issues, and some found the app to have occasional bugs or display in-app advertisements for paying users.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, praising the support team for being responsive,... See more

User experience

Users describe positive interactions with user experience, highlighting the clean, intuitive, and... See more

Application

People report ambiguous experiences with the app. Many customers praise Mailbird as an amazing,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Staff

Clients share positive opinions on staff, consistently praising the support team for their responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a user of Mailbird for several years. It is one of the best mail clients out there, and an extremely good option for someone not wanting to go into the paid subscription of Office and... See more

Rated 4 out of 5 stars

Hi, I have configured Mailbird on my PC and saw that this mail client matches exactly what I was looking for. On your website, you mention that it exists a free version with reduced functionalit... See more

Rated 5 out of 5 stars

Great support and refund althoug the problem was caused due to my own doing! I took last year by mistake, a second licence on another mail adress. I 'd forgotten completly about it and asked some expl... See more

Rated 5 out of 5 stars

I use Mailbird on my PC to replace both Outlook and Gmail's web app. I like the simple layout and especially like being able to access my Google Calendar from the Mailbird app. I was having a problem... See more


Company details

  1. Software company

About Mailbird

Written by the company

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Stay on top of your inbox without missing a single important message. With Mailbird, you’ll have complete peace of mind, safe in the knowledge that you can manage multiple email accounts like Gmail, Yahoo Mail, Office 365, and other online applications from one location.

By combining innovation, design, and simplicity, Mailbird also offers a unique 'Unified Inbox' which gives you the option to combine all emails and email accounts into a single view.

Stay connected and drive your productivity by integrating your favorite social media and productivity apps, including Facebook, Whatsapp, Trello, Google Workspace, Asana, and many more.

Email has never been easier!

Try Mailbird Free
For Business
Pricing

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have been using Mailbird for years…

I have been using Mailbird for years after being a fan of Microsoft Outlook (due to my work). I was attracted to Mailbird and over the years, I have seen that the product has improved over time. I can only congratulate the entire team, always listening to user requests for help, and the developers for the evolution they are making the product undergo. Congratulations again and continue to improve a product that I love.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Oliver from support was very helpfull…

Oliver from support was very helpfull in resolving issues I had whilst upgrading from an old win10 pc to a new win11 pc and am very satisfied with the positive outcome.
highly recommend this app
steveg

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Troubles ….. Andrew Mojko is the answer!

I ran in to trouble several times about different issues. I submitted a ticket to support and I was lucky enough to get a response from Andrew Mojko. I explained my issues with my parents email account with Mailbird and that issue was immediately taken on to fix by Andrew. After that issue I came up against another issue that I submitted another ticket for. Andrew picked up that support ticket as well. He gives me the help I need and guidance to clear up the second issue. As my luck would have it, I had one last issue and once again, Andrew came to my rescue. I can’t say enough about how great of a support person he is and how cordial he is while he is doing it. I wish every company out there had nothing but Andrews working on their support systems. He was amazing and helpful, and so nice and polite. I would recommend his support for absolutely any support that you may need for Mailbird. Mailbird is very lucky to have him!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Comment on the Mailbird email client…

I have been using the Mailbird email client almost since it started 10 years ago or more. Recently, due to an error which was eventually found to have been caused by my ISP, I had to revert to a third party's email services very basic client for a while which was awful to say the least! Thankfully I am now back on track, after contacting the Mailbird help department, and help from Shubham the operative who picked up my original request. Apart from the fact that it is a joy to use, its customer service proved to be excellent, friendly and very helpful. This is the only the second time I have had to approach them during the last 10 years, for minor glitches anyway, so that speaks for itself. If you want a super email client, I highly recommend it!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

A terrific email app.

This third party email service is one I've been using for years on all my computers and laptops. Apart from the fact that it is a joy to use its customer service is brilliant should something you can't work out or go wrong and all tech goes wrong occasionally. They reply quickly and knowledgeable and are helpful. Highly recommend it.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Clear Answers

I needed help to populate the BCC with a distribution or group list. A video was sent clearly showing how it is done. Great service.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Software, Responsive Team

Mailbird's email product is very well designed and works virtually flawlessly. Importantly, I believe it is more secure than the Microsoft Outlook product I had been using, which copies data to the cloud. With Mailbird, all data is stored locally. In addition, the support team responds quickly and thoroughly. I'm happy that I switched.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. My issue was actually read, acknowledged and then a number of options offered in a stepwise progression.

I worked down the menu and got it to work.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

I really like Mailbird and have no plans to change

I have used Mailbird for several years now. There were some teething problems at the start, but they are long behind us. Mailbird has continued to innovate and now works with numerous outside platforms to bring a very broad experience. I don't use most of these, but they are available if needed and few, if any, other mail companies provide the broad range of interfaces that Mailbird does.

A few issues have cropped up over the years, mostly due to Microsoft. Regardless, Mailbird has always responded within a day to my requests for help and has always followed up within another day regardless of the issue or cause. Their technical staff really knows their stuff and can explain it on a layman's level, making information and troubleshooting techniques easy to follow. We have never had an issue on Mailbird's end that wasn't resolved within a day. Again, most have been on Microsoft's end and a few have been Google issues.

I don't get marketing or junk mail. I do receive timely and easy to install updates. I have referred numerous others to Mailbird and those who have tried it have stayed with Mailbird.

The interface is flexible and easy to setup, I can make as many folders and subfolders as I need, messages are easy to sort and categorize, and the interface is pretty fast. Rarely does a download take more than a few seconds.

I have tried a number of email platforms over the years. I really like Mailbird, I like the support I receive, I am very comfortable with the platform, and I have no interest in looking elsewhere.

If you take a look at Mailbird, you probably will stay with them.

10 September 2025
Unprompted review

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