GET ME IN Reviews 6,579

My tickets were sent 5 days before the show and they got lost at UPS. I could not get a hold of Get Me In! the contact number they provided did not work and their website provides no assistance.

UPS could not help me - they said the sender had to contact them. So I missed the show and lost out on over $200 for the tickets.

Thank Get Me In! you are the absolute worst service I have ever used.

I ordered tickets to see Katy Perry at the O2. when i received the tickets they were incorrect sitting in the upper tier and not by the stage as expected. I called Get Me In and I spoke to a rep who told me to email them with photos of the tickets, I did this and was then told to email the last minute tickets team. I got a refund of half my money and got to keep the tickets i had which i felt was a fair compromise. I would have given the full 5 stars but i think the website could give a bit more information on how to contact Get Me In.

EDIT FOLLOWING GETMEIN RESPONSE**

I have re-read section 3.6 in all T&Cs including User Agreement, Seller Agreement and Buyer Agreement.

Once again, I stress - nowhere in any of these conditions does it specify, state or even suggest that Getmein can force a seller to offer a discount - which doesn't even get passed on to the buyer!

Your own terms are on the site for all to see.

When will you admit that you made up the extra 20% fee without any legal footing to do so?

It is not in black and white - anywhere!

Directing me to 'section 3.6' is a ploy to deliberately try and fob me off.

Legally, this mis-advice is worrying to say the least.

I am shocked and appalled at how I have been treated throughout this process - with no apology for your incompetence, sub-par service and clearly illegal practices.

Will anyone from Customer Service actually contact me to rectify - or at least CLARIFY this absolute circus????

***************

Order number 3022231 - in response the the email I just received from Anelia Y in Seller Fulfilment

Hello Anelia

I will ignore the fact that it has taken you 4 days to respond to an email marked ‘urgent’ - and indeed, this response has only been sent the day AFTER the event - leaving me no way to rectify the situation.

I have read the Seller Terms & Conditions.

In line with the T&Cs, as well as the email I received from Gatyo in Customer Services on 7/6/18 - I sourced replacement tickets for the buyer of equal or greater value. I also understand that the buyer needs to formally accept these tickets before dispatching - fair enough.

However - NOWHERE does it state in the Terms and Conditions that the Seller will need to forfeit an additional 20% on the amount agreed.

Surely - if the replacement tickets are of equal or greater value - which these tickets WERE(!) - there would be no need for an additional forfeiture as there has been NO FINANCIAL LOSS on the clients side?

Speaking with Tina in Customer Services on Thursday 14th June - she confirmed - as you will hear on the call - that it was not the buyer who asked for the additional 20% off - but Getmein - who requested this.

From reading the T&Cs, Getmein has ZERO LEGAL STANCE to force sellers to offer an additional 20% off replacement tickets - or face further charge - with the ONLY! requirements being that:

A) Tickets sourced are of equal or greater value
B) Buyer is okay to accept them

Please show me exactly where in the Seller T&Cs (as of March 2018) when I listed the tickets - the EXACT TERM that states that even when you source a replacement ticket for the buyer - you will still need to forfeit an additional 20% - at GetmeIns UNWRITTEN request.

Please - show me where this term is in your T&Cs.

If it is, in fact NOT in your T&Cs - I have legally fulfilled my requirement to source tickets of equal or greater value and should not be penalised - due to Getmein THEN wanting to snatch an extra 20%.

I await your response.

Zoe

I paid £385 for 2 tickets to Billy Joel’s concert at Old Trafford June 2018. This suddenly included £71.63 processing fee, plus £10.57 delivery fee. Total £467. You can imagine my disgust when the tickets arrived and the actual cost of the tickets were £85 each. Be warned - Don’t use Get Me In. This company should be ashamed of themselves!

I sold my tickets months ago, presumed they would have paid me already and just got an email now say claim your money or Get Me In keep it. There’s no instructions how to claim the money! It just says log in to your pay pal account then nothing happens. Went on their website site and there’s no contact info! Is this a total scam? Have I lost my money?

Very poor service and no accountablity

Despite following all the instructions GETMEIN’s choice of collection partner didn’t arrive to collect my tickets, or make any attempt to contact me on the day of collection.

Not great, so I contacted GETMEIN to understand how they would help. Only to be told they wouldn’t. It was apparently my responsibility to contact their collection agent and get things sorted out.

It took three days of my time to get sorted with absolutely not help from GETMEIN. In fact each time I contacted them they continued to deny any responsibilty or ability to contact their partner - despite them having chosen and paid the collection partner, and me having no contract with them.

To top things off, when they did make a commitment to investigate and contact me back, yes you guessed it, they simply didn’t make any contact and continued to ingore me.

So my advice is “seller beware”. Don’t expect any help from GETMEIN if anything should go wrong. It’s not their problem to fix it. It’s yours!

Just as an update the poor customer service continues when 10 works days after the event my share of the ticket money still hasn’t been paid and only when I chased customer services was I told it was in a queue and would be paid in the next couple of days.

I’ll be deleting my account once I eventually receive my money.

Currently still not received my tickets for Demi Lovato which is in 2 days have contact ups and they have not received the tickets yet tried to contact get me in and they are not answering getting worried as it’s for a friend and I have paid good money for them which has already come out of my bank account I just want someone to help me please

Sold 2 tickets. Nearly 3 weeks after the event I have finally received my money, with no explanation as to why it has taken so long

After receiving a dubious home printed ticket,. I was sceptical to say the least. Called the helpline and the automated response informed me this was the norm.

Happy to say no issues at entry and great seats to enjoy the foo fighters

Bought from this cheating website and resold then through them was told what to do by them and now the event has happened and my buyer had received the tickets they are trying everything they can to get out of paying me £160- I am genuinely disgusted at how poor the service is, haven’t had a single response now since Thursday! No phone number on their website and when I found it they just tell me to email!! I am seriously at a loss with this company?! I will never use this company for buying or selling tickets again. The bad press is completely right about this company. In contact with financial ombudsman so should all be sorted but it’s taking too long.

I’m meant to be going to see Beyoncé on Friday. It is now Wednesday and there are no signs of ticket. I have been provided with no information, I cannot even contact get me in to have an idea of what is happening. I paid a lot of money for those tickets and will be disappointed not to go. I received emails assuring I would get the tickets the week of the concert but one day to and still nothing. Don’t think I would want to ever buy tickets from here again!

The worse re sale company I have ever dealt with!!

Our tickets were being delivered by UPS however UPS told us they had been lost and I had to initiate the search team by contacting GETMEIN. After I contacted them they advised me that they were unable to do it themselves and that I had to email them. After doing this I was fobbed off and told the tracking had been updated and that they would be delivered. After telling them again that UPS have notified that they have been lost 2 days later they decided to open an investigation. They told us that they would contact the seller to send us e- tickets however GETMEIN have failed to keep us updated. We have called on numerous occasions and waited in a queue for 40 mins and requested to speak to a manger and the agent hung up. The event is on Friday and we are currently £400 down and no tickets to see Beyonce!

Do not order from the company! The customer service is disgusting.

We are now seeking a refund!

It is with regret that I have to post this, however, your poor customer service has compelled me to do so. I have now sent four emails and rang you and all I have had back is one holding email.
We purchased 2 x £550 No Filter Pit A Tickets for the Rolling Stones concert next week.
We were sent General Admission tickets worth £150 tops.
There is no way whatsoever that the seller could have accidently made this mistake.
We have Fan Guard and there are still tickets available for the Pit on your website. I would have expected to have a huge apology and to be sent these immediately (obviously with no extra cost).
We have train tickets and a hotel booked.
Are you going to sort this for us?

I have had the BEST experience! Purchased 4 fantastic seats together for Katy Perry in Manchester, close to the stage. The price was really reasonable as the seller was very fair and hadn't hiked the price up ridiculously high, so we got 4 great seats at a price we were happy with. (I saw seats in the same block for £1600 for 4 on another reselling site - you can probably guess which one!!!). The seller was brilliant and texted the following morning telling us the tickets were on their way & we also had an email & tracking details from Get Me In. The tickets were delivered today by UPS and there are now 2 incredibly excited little girls (along with their Mums!). We obviously got really lucky with our seller & the tickets were received in our hands within 48 hours from purchase. I think a customer's experience of Get Me In is totally dependent on the integrity & reliability of the seller - our experience has been 10/10.

purchased tickets for pearl jam last Sunday. No confirmation email. Found phone number, on hold for 45 minutes, no answer. can you please let me know what is going on - I have a screenshot of the confirmation but not the email, and I really need to know where my tickets are please.

Purchased 4 tickets for Foo Fighters playing in Manchester next Tuesday at an extortionate fee last October. Still had no tickets or even confirmation of despatch and after reading the reviews on here am now concerned we won't even receive them. All of the replies on here seem to be stock answers with no actual human response and the lack of customer service support is disgraceful. Will never purchase from them again!

We tried to sell two Gold Circle tickets to the Rolling Stones in Edinburgh on Saturday (9th June). We were selling them at £220 each (they originally cost £250 each). We asked for 'last minute sales' as we had e-tickets which we emailed to Get Me In. We checked their website before we left to go to the concert and in the 'my sales' section of my account inventory it said 'sales pending'. Which we took to mean that they had sold our tickets. Nowhere did it say we hadnt sold them. It said if tickets were 'pending' to look for payment via paypal. We therefore left the duplicate e-ticket print outs at home and went to the concert (which was brilliant). I've been checking my paypal account ever since but no money has arrived. Today I rang Get Me In and was told our tickets were not sold and they were actually taken offline at 4pm. If we had known our tickets had not sold we would have tried to sell them ourselves at the concert on the door. As it is we have now lost £500 plus exorbitant booking fees and the two tickets were wasted. Get Me In do not issue clear instructions as to their procedures to buyers if tickets are offered for sale by them at the 'last minute'. Last minute actually means 4pm on the day. They dont make this clear. They should email customers after the 4pm cutoff if they are unsuccessful at reselling the tickets, or at least tell us that there is a 4pm cut off. This 'pending' message was very misleading. I hate the idea that we had two fantastic tickets to an amazing concert which werent used. We would have given them away if we couldnt have sold them ourselves on the door. Its such a waste. I've never used Get Me In before and will never do so again. Their procedures are not transparent and very misleading.

This site says it pays sellers 10 working days after the event which the tickets were sold for.

The customer telephone "helpline" for sellers is an automated line where a message cannot be left.

The telephone line to speak to a real person is unanswered after 15 minutes

My payment is now late , after 12 working days since the event.

No contact, no excuses. Not using this site or its parent company Ticketmaster in future.

Possible the worse Customer Services! I would urge everyone to think twice before purchasing from your company. Not only had i received the email confirmation for my purchase for 2 tickets to see @shakira at the O2 on Monday 11th June, but I contacted your customer services to request any information about delivery as Concert was within 4 days and was advised that I shouldn't be alarmed that my tickets will be delivered within the next 48 hours and that in addition I would receive a courtesy and neither happened. it took numerous calls to your so called customer services department only to get through one day before the concert and to be advised that my purchase had been cancelled 2 days prior to my call and that i will be refunded within the next 15 days! Couldn't care about the money, this review is based on the fact that as a result of your distasteful "customer services" you have broken my little girl hopes to see her idol. should you have communicated with me in time, i could have possible made other arrangements. Only received communication from you about this decision this morning on the day of the concert. DISGUSTING!!!

I've seen too many bad reviews so thought I would write a review of my experience. I think the key for people to remember is that GetMeIn do not supply the tickets - they are a marketplace and the tickets are coming from a seller. I bought a 5 day camping ticket for Download Festival and the ticket still hadnt arrived 2 days before the event. I was starting to panic so I rang GetMeIn multiple times and they were able to ring the seller and pressure them to send the ticket Royal Mail Special delivery - I picked up the ticket from the delivery office on the morning of the event! I turned up at Download with all my camping gear and went to swap my ticket for a wristband and was DENIED ENTRY and was directed to the box office. The ticket had been cancelled by the seller and voided with their credit card company so they got their money back from the original sale of the ticket. I was absolutely fuming stranded with my arms full with the tent and sleeping bag etc. I was forced to buy a full price ticket - £50 more than what I had paid! The reason I have given a 5 star review is the quick and great customer service I received from GrtMeIn after all this had happened. I was extremely panicked that I would struggle with getting a full refund but I spoke to GetMeIn and they immediately emailed me with the requirements to receive the refund. They needed a photo of the ticket and written proof from the box office that I had been refused and the reason why. I was able to do this straight away and the refund was processed ON THE SAME DAY. It was absolutely brilliant and I was able to enjoy the festival without having to even think about this whole situation. It is not GetMeIns fault that the seller of the ticket was a complete fraud and all I can do is thank them for resolving the situation so quickly, easily and stress free. Thank you.