I bought tickets for Shawn Mendes for this Saturday 6th April day, my kids worked and saved for these tickets, UPS say they delivered but we were both at work and our kids at school, we have never rec... See more
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See what reviewers are saying
I ordered tickets for Shawn Mendes in May 2018 for his upcoming show in Birmingham on 9 April 2019. I was told by Get Me In that my tickets would arrive a week before the event however I still haven’t... See more
The Hollywood Vampires The Genting Arena Birmingham saturday 16th June Smooth transaction but i so wished i had booked alot earlier and got front row tickets ive waited 40 years to see Johnny De... See more
We bought Tickets for the Eminem-Concert. We didnt hear from the Tickets and were already worrying. Three days before the event a very friendly guy from Getmein called and apologysed for the delay. He... See more
Company details
Information provided by various external sources
Buy and sell concert tickets, theatre tickets, sports tickets and exclusive event tickets on GET ME IN! the leading ticket marketplace.
Contact info
PO Box 68685, N1P 2XH, London
- 0333 321 9988
- www.getmein.com
Ticket did arrive by Royal Mail Special Delivery 6 days before event - as promised
Received emails from GETMEIN that tickets had been processed, then a week before the event email that ticket already dispatched (with Tracking Number - which worked). Now ticket is in my hand - arrived today Saturday by "Special Delivery Signed For".
So their system works - as described on GETMEIN website. They mention that tickets often not sent by promoters until two weeks (or one week) before the event, which is what took place. The phone helpline escalates action only if 4 days or less remaining before the event.
Awarding only 4 stars instead of 5 because of my worry! But GETMEIN did everything they promised and their helpline works. Have patience.
30 May 2018
Unprompted review
Reply from GET ME IN
Hi Adrian,
We know how much you’re looking forward to getting your tickets, but as we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.
Dispatch often varies between promoters and sometimes tickets are not dispatched by the event organisers until closer to the event date. But don’t worry we’ll drop you an email to let you know once tickets are on their way to you.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
Demi Lovato
Brilliant!! i got so worried reading some reviews after we had bought tickets from here i started worrying but they came! one happy girl going to see demi lovato can not wait! roll on 16th june ❤️:)
26 May 2018
Unprompted review
Purchased tickets for Micheal McIntyre…
Purchased tickets for Micheal McIntyre Brighton for the 30th may 2018 that I thought was through ticketmaster only to be redirected to getmein I have paid £197 for 2 tickets but have not received or even had a confirmation email from them I have constantly tried to contact them but only get a automated reply
25 May 2018
Unprompted review
Reply from GET ME IN
Hi Mal,
Thank you for getting in touch.
We'd like to locate your order so we can correctly reply but unfortunately you've not submitted an order number.
Could you submit the correct order number to Trust pilot so that we can correctly look into your feedback?
Thank you for your assistance
Kind Regards
GET ME IN! Team
Directed to this site having never used…
Directed to this site having never used it before. Thought I'd purchased tickets for Harlem globetrotters a gift for a birthday. As emails are usually proof of purchase thought no more. Turned up to the gig and they informed them that the tickets had been sold. Warned that the chances of getting your money back was not likely. Surprised such a poor reputation. Had to buy tickets again so the evening cost a lot.
12th August 2018
I'm still sending emails to understand what happened. I receive the initial response then nothing further
23 May 2018
Unprompted review
Reply from GET ME IN
Hi Sue,
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear of the issue with entry to the event, we take any report of issues with entry very seriously.
We've checked your order but haven't had any previous contact from you, but our Customer Service Team can be contacted both via phone and through email on our FAQ page. Please get in touch with a scan of the tickets and any documentation from the venue and they'll be able to advise you the investigation process so we can look into this fully for you.
Kind Regards,
GET ME IN! Team
50% OK
Had two recent experiences with Get Me In.
One excellent: received tickets almost immediately.
The other one not so great: ordered tickets months ago and still haven't received them. They might arrive just days before the show but quite hard to get feedback
23 May 2018
Unprompted review
I have ordered tickets with Get Me In…
I have ordered tickets with Get Me In Several times over the last couple of years.They have always got to me on time.
If a concert is cancelled e.g Lady Gaga the money has gone straight back Into my PayPal account so I can get more tickets ;))
Can't fault them at all xxx
22 May 2018
Unprompted review
PDC darts
Bought tickets for the recent PDC darts tour. Tried to buy the tickets via Ticketmaster but was re-directed to Get me in. Ended up paying over three times the face value of the tickets!
What a scam
0rder number 2931707
22 May 2018
Unprompted review
Reply from GET ME IN
Hi Mike,
Thank you for your review and I’m sorry that you feel this way about your order. As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
On occasion Ticketmaster may refer customers to GET ME IN! when tickets at the original face value have sold out or the tickets you are searching for are not currently available. The link shows that you are being redirected to the GET ME IN! website and also explains that Tickets may vary from the face value – we also always show the face value during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
Absolutely disgusting treatment
Recently purchased tickets from GETMEIN, the event was rescheduled to a date that I can no longer make due to a deteriorating health condition. The company refuses to refund Ben discuss refunds as they have made every effort to hide their contact information. Once I did manage to get through to them they were appallingly disrespectful and not at all sympathetic. Please avoid this company altogether. It’s better to use EBay or Gumtree or even Craigslist instead. Avoid GETMEIN
21 May 2018
Unprompted review
Reply from GET ME IN
Hi Mohammed,
Thank you for getting in touch.
We'd like to locate your order so we can correctly reply but unfortunately you've not submitted an order number with your review.
Could you submit your order number to Trust pilot so that we can correctly look into your feedback?
Kind Regards
GET ME IN! Team
Poor service start to end.Charged…
Poor service start to end.Charged credit card twice.refusing refund on second transaction.Chared twice no resolution by agent.
18 May 2018
Unprompted review
Reply from GET ME IN
Hi Chrissy
Thank you for getting in touch.
We'd like to check your order so we can correctly reply but unfortunately you've not included an order reference with your review.
Could you submit your order number to Trust pilot so that we can correctly look into your feedback?
Kind Regards
GET ME IN! Team
Absolutely disgusting customer service…
Absolutely disgusting customer service who clearly couldn’t give a damn that we had been sold tickets for the wrong day! Clearly has a small paragraph script in front of him that said “I can give you an email address and my manager is in a meeting” didn’t apologise for any inconvenience or seem to be able to understand why we were so upset. Money wasted as cannot go to the gig on the dates on the tickets and cannot get money back for the hotel and travel which we had paid for on the date which is on the confirmation email! After a long conversation of me talking and the advisor saying his script I asked him to email the email address over for complaints and he couldn’t even do that.
Pretty sure there should always be a supervisor or manager on shift but the advisor seemed to think I didn’t have a right to speak to one.
DO NOT BUY Through this site.
18 May 2018
Unprompted review
Reply from GET ME IN
Hi Emma,
Thank you for getting in touch.
We'd like to check your order so we can correctly reply but unfortunately you've not included an order reference.
Could you submit your order number to Trust pilot for us?
Kind Regards
GET ME IN! Team
I feel like I've been mugged!!
I have just purchased Slayer tickets for November. First I am disgusted that Ticketmaster sold out within 1 minute of sale start, only then to appear at twice face value on this Ticketmaster owned resale site. This is just providing a perfect marketplace to rip off the fans. Secondly, I selected 3 tickets at £87 and then on the payment page they had increased to £114, and then the final value on the receipt page is £126!! I absolutely feel like I've been mugged. Draw you in down a dark alley, then smack you over the head and take your wallet.
18 May 2018
Unprompted review
Reply from GET ME IN
Hi David,
Thank you for your review and I’m sorry that you feel this way about your order. As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
On occasion Ticketmaster may refer customers to GET ME IN! when tickets at the original face value have sold out or are unavailable. They always explain on the link that Tickets may vary from the face value – we also always show the face value during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
I sold my tickets in this website
I sold my tickets in this website for a concert and it’s passed day 10, I still haven’t received my money. Outrage 😡
18 May 2018
Unprompted review
Reply from GET ME IN
Hi Jody,
Thank you for your review, we really do appreciate your feedback.
In order to maintain a secure marketplace we don't make payment to sellers until after the event has taken place, usually around 10 working days (not including weekends and bank holidays) after the event. This is so that we can ensure buyers have successfully attended the event, and in the case of any issues they can be fully investigated. We've checked your order and the 10th working day is today so you should be receiving payment shortly.
We hope that you can understand why this measure is in place.
Kind Regards,
GET ME IN! Team
GOT tickets received 65 £ and charged 131£ +vat and taxes
my friend and I , Bought 2 tickets on the 19/10 /2017 for Games of thrones , and we paid 316,18 pounds . ticket were 131 pound + vat + taxes - total for 2 tickets is 316.18 , then surprise we received the tickets yesterday by email, they are 65£ tickets...where is the difference money? I feel like its a scam as I had just read some review and seen some appalling cases , like ours where the Getmein team responses is always apologetic but nerveless still have bad reputation . now after reading the bad review with similar case I am dreading the worst.... now my friend who paid on the 19/10 from is credit card is trying to contact them ! I really hope they will be honest and reimburse us for overcharging us ! Otherwise will take it with the head office ! 1 week before games if thrones .. I already feel they spoil it ! I don’t want the usual apologies, it’s not enough , it’s disgraceful to say it’s nirmal to pay a huge amount and get a ticket for less than it !
17 May 2018
Unprompted review
Reply from GET ME IN
HI Sonia,
Thank you for your review and I’m sorry if there’s been any confusion.
The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.
The face value is also shown during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
Very poor company
Don't use this company their web site is very user unfriendly you cannot get hold of anyone and there is no way you can review your order. The site is very frustrating and will not give you a opportunity to ask a real question.
16 May 2018
Unprompted review
Reply from GET ME IN
Hi Brian,
We’re sorry to hear that you’ve not been able to get through to us. Our contact details are printed on this Trust Pilot page.
When all of our agents are busy taking calls, we can either put you in a queue until the next agent is available, or we’ll play a brief message asking you to call back later. Most of the time, you’ll just be put in a queue, but occasionally – if the volume of calls would mean unacceptably long queue times – we’ll ask you to call back later instead.
We know this isn’t always ideal, but we feel it’s important to let you know that we can’t take your call at the moment, rather than keep you hanging on for extended periods of time. Our main contact number is shown on our Trustpilot page if you’d like to get in touch again.
As an alternative to calling, we also have a full team of agents on hand to answer any queries via email and 95% of our customers can also find answers using our FAQ page,
Sorry again for any inconvenience caused.
Kind regards,
GET ME IN! Team
I’m worried as seeing Bryan Adams on…
I’m worried as seeing Bryan Adams on 25/5/18 and still no tickets, rang and assistant really wasn’t that helpful, where are my tickets, I’ll be gutted if I miss my concert
16 May 2018
Unprompted review
Reply from GET ME IN
Hi Helen,
We know how much you’re looking forward to getting your tickets, but as we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.
Dispatch often varies between promoters and sometimes tickets are not dispatched by the event organisers until closer to the event date. But your seller will post your tickets as soon as they’ve received them - don’t worry we’ll drop you an email to let you know once tickets are on their way to you.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
I sold tickets many weeks ago
I sold tickets many weeks ago, the event happened a few weeks ago yet I still have not been paid. I have tried calling but the phone just disconnects. Will never use again!
16 May 2018
Unprompted review
Reply from GET ME IN
Hi Nicky,
Thank you for your review, we really do appreciate your feedback.
In order to maintain a secure marketplace we don't make payment to sellers until after the event has taken place. This is so that we can ensure buyers have successfully attended the event, and in the case of any issues they can be fully investigated. In this case your buyer had reported an issue with delivery which has now been resolved, this means you should receive payment in our next payment run.
We hope that you can understand why this measure is in place.
Kind Regards,
GET ME IN! Team
having ordered very expensive Stones…
Having heard that my very expensive Stones tickets were about to be delivered, learned with horror that UPS are the courier.
I'm baffled that such a large company seem unable to deliver anything at a convenient time / leave it in a convenient place or have a convenient collection point-unlike Royal Mail or DPD -or why anyone uses them.
Tried to contact Get Me In to express my concern but all avenues seemed to be automated rubbish.
Will now not use Get Me In again and will go back to using Viagogo when I want to be ripped off.
10 May 2018
Unprompted review
Reply from GET ME IN
Hi Rob,
Thank you for your review, we really do appreciate your feedback and I'm really sorry to hear that you were unhappy with your delivery.
As we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you
Tickets are usually dispatched through a secure trackable courier like UPS and we always send an email to let you know they are on the way and to let you know the tracking number so you can follow the delivery progress.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! Team
I have not received by tickets for the…
I have not received by tickets for the Michael McIntyre for the 10th may 2018. they are e-tickets and I haven't revived any emails or anything. when can I expect the tickets to turn up
9 May 2018
Unprompted review
Reply from GET ME IN
Hi Sally-Ann,
Thank you for your review, we really do appreciate your feedback.
We checked your order and the tickets purchased were electronic e-tickets, which were emailed to you in April 2018. We always send an email once tickets are ready for download.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
GET ME IN! TEAM
Tried for hours to buy tickets
Tried for hours to buy tickets. Kept saying that I was timed out but would not let me log out to log back in. Even switched tablet off and on I was still logged in. Looks like I'll be missing out on this gig after all.
6 May 2018
Unprompted review
Position changed
I bought tickets from here which where standing and I have received my tickets which are balcony unreserved? Why have my tickets been changed? The concert is on Saturday 12th may and I would like to know why my tickets have been changed before the concert!
4 May 2018
Unprompted review
Reply from GET ME IN
Hi Elle,
Thank you for your feedback.
Unfortunately you haven't included an order number for us to check your order, but please get in touch through our FAQ page with a scan of your tickets and our Customer Service Team will look into this for you.
Best Wishes
GET ME IN! Team
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