A lawyer from Penta Law took my case. It was a divorce. She asked and took 1000 in the first month and then stopped caring about my case. She even wanted to have a quarrel with me!!! Avoid at any cost... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just signed up having a tight deadline from the tax office, and Vesna from the customer service has been extremely helpful throughout the process. She helped me get my account up & running in less t... See more
Company replied
Needed to change the name of my business registered with an existing bank account, since it's purpose is shifting. Contacted the team a 8:00 am on Friday morning and ist was done 90 minutes later... See more
Company replied
Correction of my prior review: What a scam! Penta mimicked the friendly newcomer, just to be taken over by Qonto months later. Things will remain the same "for the time being". For their business cu... See more
Company replied
Company details
Written by the company
Vollumfängliche Business Banking Plattform für Geschäftskunden. Firmenkarten für jeden Mitarbeiter. Einfaches Ausgabenmanagement. Automatisierte Buchhaltung. Individuelle Kartenlimits, Echtzeitbenachrichtigungen und vieles mehr.
Contact info
Warschauer Platz 11-13, 10245, Berlin, Germany
- hello@getpenta.com
- www.getpenta.com
3.3
Average
886 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
2 November 2022
Unprompted review
Reply from Penta
Hello Advanza,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Jovana was such an emotionally…
Jovana was such an emotionally intelligent customer service agent. Patience, understanding, empathy - I wish all agents are like her, thank you!
7 October 2022
Unprompted review
Reply from Penta
Hello Samuel,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Good and modern bank system
Good and modern bank system, customer and tecnical support an absolutely nightmare! Can not trust any longer in them!
1 October 2022
Reply from Penta
Hello Daniel,
thank you very much for your feedback!
For legal reasons it may be necessary though to terminate a business relationship. This is the case, for example, if internal regulations of Solarisbank AG have to be complied with according to the requirements of BaFin.
Please note that the termination has been sent with a 2 months notice period.
For data protection reasons, we do not go into details about individual cases on public internet platforms. You are welcome to contact us at help@getpenta.com.
Thank you for your understanding.
Best regards
Your Penta Team
Excellent Banking mobile and computer…
Excellent Banking mobile and computer app. Simple and easily integrated with other financial accounting solutions
4 October 2022
Reply from Penta
Hello Laurence,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Took sone time to set up the account…
Took sone time to set up the account and a lot of questions have been asked but that just shows me they take compliance seriously. In terms of account handling and functionality light years ahead of our former bank.
29 September 2022
Reply from Penta
Hello Kai R,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Great online banking services for SME
Great online banking services for SME. Simple and fast process to open an account compared to traditional banks. Nice and reactive customer support.
16 March 2022
Reply from Penta
Hello Piraveen,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Been waiting 7 weeks for an account to…
Been waiting 7 weeks for an account to be opened. Emails and phone calls haven’t changed anything about that. Horrible experience so far
28 July 2022
Unprompted review
Reply from Penta
Hello Henryk,
thank you very much for your feedback! We are sorry to hear that you had a bad experience with us and that the account opening is taking long. That is not our claim and should not happen.
Due to an increased number of new registrations, we are facing possible delays in the account opening process. We kindly ask you for your understanding.
Best regards
Your Penta Team
Quick and straightforward answers and…
Quick and straightforward answers and solutiona
15 September 2022
Reply from Penta
Hello Kaumon,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Very helpful and polite service desk to…
Very helpful and polite service desk to answer all queries related to the bank account.
11 August 2022
Reply from Penta
Hello Brendan,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
100% recommend for Startups and young companies
Step by Step guide how to found a company in Germany rolled into one easy-to-use bank account. I totally recommend Penta (and already have 3 times).
14 July 2022
Reply from Penta
Hello Johanna,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Reply from Penta
Hello Marta,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Started charging €9/m without warning
Started charging €9 a month without any warning. The penta account was a good option when it was free. The card and account worked pretty well overall. If you don't already have another bank account, then maybe it's worth it at €9 a month, there are hardly any low cost business banks in Germany.
But be warned, I received an email to say my account had been "upgraded" and suddenly I'm paying €9 a month without warning. For this reason alone I will terminate my account and will never engage with this company again.
3 September 2022
Unprompted review
Reply from Penta
Hello Callum,
Thank you for your feedback.
As you have actively agreed to the new terms and conditions, your Basic tariff has been upgraded to the Starter tariff (EUR 9 excl. VAT per month) from 28 August 2022.
The decision that Penta will no longer offer the Basic account model to existing customers was not taken lightly. We are aware that this will not please every customer. We are really sorry to see you go!
Yours sincerely,
Penta Team
Good product and good support
All in all the product covers all the important features an online bank needs to cover. And if the support is needed, the required changes are implemented very quickly and the support is very polite and fast to respond.
30 August 2022
Reply from Penta
Hello Sebastian,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Reply from Penta
Hello Bastian,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
All is easy to use
All is easy to use, automatically working and, if any question, support is quickly not only answering but productive assisting
29 August 2022
Reply from Penta
Hello Markus,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Good service and smart online usabillity
24 August 2022
Reply from Penta
Hello Klaus,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Perfect
Easy account opening, quick transaction overview, and still unbelievably cheap.
22 August 2022
Reply from Penta
Hello Stephan,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Reply from Penta
Hello Bagher,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Fast and friendly support :) thanks
18 August 2022
Reply from Penta
Hello Thomas,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
Ljubomir was awesome
Was just a great and fast experience I had with Ljubomir. He was responding within minutes and was able to fix my problems on the same day. Thanks so much for your support!!
17 August 2022
Reply from Penta
Hello Alisa,
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. If you have any questions or need help, please feel free to contact us at help@getpenta.com.
Best regards
Your Penta Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.