Sensate Reviews 1,531

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in promoting relaxation, improving sleep, and reducing stress and anxiety. Many users find the device easy to use and appreciate its gentle, patterned vibrations combined with soundscapes, which they describe as grounding and calming. People report significant benefits, including relief from panic attacks and migraines, and a general sense of well-being. However, some customers have expressed dissatisfaction with the customer service and response times. There are mentions of issues with receiving replies, slow responses to inquiries, and difficulties with defective products or subscription access. While the product itself is highly valued, a portion of users have encountered challenges with support and after-sales service, including problems with device malfunctions and unhelpful customer interactions.

What people talk about most

Product

Customers generally report positive experiences with the product, finding it effective for relaxation,... See more

User experience

Customers consistently note positive experiences with user experience, finding the device relaxing and easy... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the product, stating it works well,... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Response time

Clients express significant frustration with response times. Many report sending multiple emails and form... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Senate helps me meditate and gets more out of my time when I’m busy and have an overwhelmed/resistant mind. Excellent product overall- although after paying for the device, it’s annoying to be asked t... See more

Rated 4 out of 5 stars

Delivery process was very good. Unit works well and helps to relax. But I think for that (high) price Sensate should offer more included music which you actually only get when taking an abo. That is a... See more

Rated 5 out of 5 stars

My Sensate device has really helped me to relax, both during the day and at night, helping with my tendency for insomnia. If I find a need for it at night, I can easily start a session without p... See more

Rated 5 out of 5 stars

I’ve been using my Sensate for many years now. It helped me stitch my sleep together after becoming a parent of 2 wrecked my sleep. I have dysautonomia from connective tissue syndrome, Ehlers Danlos.... See more


Company details

  1. Wellness Programme

Written by the company

Developed by physicians and tested in clinic, Sensate uses infrasonic therapy to help your body's nervous system recover from daily stresses. Each session is a synchronised soundscape that is both felt and heard simultaneously to tone the vagus nerve.


Contact info

Stress Relief Technology for Relaxation

10-Minute Vagus Nerve Device Shown tu Cut Stress by 48% & Boost Sleep.

4.0

Great

TrustScore 4 out of 5

2K reviews

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Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Sensate Fan!

Love my new Sensate! It is a great tool to help my nervous system calm down. The "Plus" tracks are worth the bit extra, but there are a few in the free version that are still good.

22 December 2025
Rated 5 out of 5 stars

No Longer Skeptical

Skeptical, I was amazed to find relief for my nervous system, including my digestion. I will be recommending Sensate to family and friends. Thank you!

15 January 2026
Rated 1 out of 5 stars

Very slow delivery

Very slow delivery. Poor vendor communication Product hard to use and lacks sufficient instructions. Had to look on google to get directions. Should allow more than 1 person in family to use. Expensive.

10 January 2026
Rated 5 out of 5 stars

This will help you manage your stress

This will help you manage your stress. I am a C-Level team member. I report to an executive director/organization owner, and I am responsible for several teams. I workout 5 hours a week. This item helped to lower my stress.

12 January 2026
Rated 5 out of 5 stars

Fantastic device

Fantastic device. Rebalances the nervous system quickly and harmoniously. Next level device for my health, assisted my recovery from a vestibular injury.

18 January 2026
Unprompted review
Rated 3 out of 5 stars

The device is excellent when it works

The device is excellent when it works. Customer service has room for improvement in speed of responding and functionality, especially I suggest they include the plus code for those who purchase it either in the purchase email or in the box with the device. The sounds take a long time to fully download to successfully load — it shows downloaded in a second, but then you need to give it a couple of days to really be able to load everything to fully function (you would be able to begin with a couple of tracks at first). But then when it works, it is excellent, especially I am using it with Kanuda eve and spine traction pillows simultaneously and it is great.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Company will not take returns - scam?

I did not like the product and want to return in within the return window. The company will not contact me back even though I have tried multiple times over a 3 week period. I feel like maybe the company is a scam? Either way, it does not seem like the device works and can't be returned. Waste of $300.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Sensate is so easy to use

Sensate is so easy to use. You just turn it on and then use the app on your phone to play music and start the gentle vibrations. In moments your tension starts to melt away.
I have used Sensate after a long, hard day, after stressful conversations, to calm my body before sleep, and even to regulate during a panic attack.
My son who has autism loves using Sensate when he’s disregulated and needs a moment to calm down and reset.
I tried a vagus nerve stimulator that shocked my neck and zapped me with electrical impulses. That was painful and only ramped up my anxiety! Sensate has NO stimulating shocks or zaps!
It’s simply gentle, patterned vibrations that resonate deeply, calming you from the inside. It reminds me of how a baby might feel being rocked while you pat their back. Just gentle and soothing.

10 January 2026
Unprompted review

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