Kix Vaping Reviews 15

TrustScore 4 out of 5

3.8

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Company details

  1. Money & Insurance

Information provided by various external sources

KIX Vaping UK and Ireland. The easy way to stop smoking. Variety of starter kits, e-liquids and advanced vaping kits. Stores in Northern & Republic of Ireland.


Contact info

3.8

Great

TrustScore 4 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

One star for this store is too many

One star for this store is too many. I ordered the item on June 5th and still haven't received it. They don't respond to messages either. This was the first and last time.

5 June 2026
Unprompted review
Kix Vaping logo

Reply from Kix Vaping

Hi Wioletta,

I am so sorry for this unacceptable delay and frustration. We have checked our systems thoroughly and cannot find any previous emails from your name, order number or from the email address you used when placing your order. we would never ignore a customer intentionally. We pride ourselves on providing fantastic customer service.

Having just called DPD to request a trace on your order, they confirmed that the last scan was on June 9th in Athlone, indicating that the parcel is either lost, or has been directed to the incorrect depot. I will investigate this further with DPD.

Please contact us directly at info@getyourkix.com so we can arrange an immediate replacement or full refund for you. I would also appreciate if you could include in the email the date and time of when you emailed us, as I would like to investigate this further.

Thank you,
customers services.

Rated 5 out of 5 stars

Absolutely unbelievable service

Absolutely unbelievable service. Delivered within 2 days from DPD. Their own brand Nic salts are crystal clear without being saturated with sweetness. Quite coil friendly and dirt cheap for what you are getting. Delighted with everything.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery, excellent service

Great delivery and prices, some incredible sales.

I changed my mind late about something on an order and emailed and the customer service and response was amazing, no hassle at all and responded super early the next day. Shout out to Colin who dealt with it and is a gentleman

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy vaper

This is the first time buying from kix and I have to say so far I'm very impressed with the order I received today.
Very easy to order online, had question answered straight away super fast delivery and well packed. They also have great deals like 3 for 2, I ordered a few different flavours to check which I would like best.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good customer sirvice

This company has went above and beyond to help me.I have been buying nicofresh vape oil for over 2 years.after trying lots of vape juice this is the 1 that helped me quit smoking.i had a bit of a prob and they came out to my home to help me i cant thank them enough.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Website

Website is very user friendly, was recommended a vape and liquids by a friend who showed me it on the site - quick and easy to find. Website easy to browse too.

Would recommend Kix liquid itself, its top quality after a few days using it.
Point to note I ordered a Banana Ice but it sold out before my order placed so they sent me 2 Kix Strawberry Ice which to be fair was a safe bet and appreciated as its the only flavour I like and was only giving the banana Ice a blast after trying it to try something different. Safe to say, its 5 star for flavour and smoothness to the point my partner who only uses strawberry liquid now has acquired one of my bottles after trying it and asked me to order more for her!

Very impressed all round, the points are a nice bonus too and after shopping around I couldn't better their deals.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I missed an offer due to a web page malfunction. They honoured the deal after expiration. I also recieved a faulty unit and the issue was dealt with swiftly and professionally.

12 December 2023
Unprompted review
Rated 1 out of 5 stars

This "WAS" one of the best companies I…

This "WAS" one of the best companies I ever dealt with until recently. Fast delivery & great Payday offers. However over the past while orders are taking anything up to 10 days or more to be delivered. I'm aware there are issues the Royal mail but that's not my problem. Please Kix address this issue & avoid loosing customs.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Ordered some NicoFresh liquid x2 boxes…

Ordered some NicoFresh liquid x2 boxes of 30ml and received an extra box🤩there was a deal on but I didn't realise and the lovely people that work there sent me the extra box and received my order within a few days so very happy 🙂

12 December 2020
Unprompted review

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