Geyser Radiators Reviews 

2,576
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Absolute rubbish, avoid at all costs, do not stand behind their pathetic 5 year warranty, instead try to blame installer, despite same rads being fitted upstairs having no problems. I believe it was a... See more

Rated 5 out of 5 stars

Ordered from this company after being let down badly by another and I wish I'd just gone straight to Geyser to start with! Competitively priced and great service, the product arriving just two days la... See more

Rated 5 out of 5 stars

First class from the start! Very helpful staff to advise on requirements from their made to order designer radiators and valves! Ordered 4 rads said they would take up to 12 weeks to manufacture,... See more

Company replied

Rated 5 out of 5 stars

Top quality product at a competitive price. This is not the cheapest on the market but it is a quality bit of kit and worth the asking price. Despatched promptly and well packaged. Great idea to send... See more

Company replied

Company details

  1. Heating service
  2. Bathroom Renovator
  3. Interior designer

Information provided by various external sources

Geyser is a longstanding reputable supplier of designer heating, in business since 2001 so is a well seasoned, expert in its field. We are based in Bolton, Greater Manchester so centrally located within the British Isles and Ireland. Overall with Geyser you’ll get the meticulous attention to detail as everything we do is very thorough - expertly planned and well executed. We deal with both domestic customers (the end user) and trade customers alike and are equally positioned to work with both. Every member of staff undergoes intense product and technical training to ensure that we can offer you the best advice. Staff are not permitted to even answer the telephone until they have had this training so you the customer gets consistency every time. We specialise in Radiators and Heated Towel Rails for: o Central Heating o Electric Heating o Dual Fuel Heating (the combination of the two energy types on the same product). We also offer a vast selection of Parts and Accessories for radiators and towel rails including radiator valves, electric heating elements, timers, small parts etc. Geyser conceptualises its own O.E.M. (Original Equipment Manufacturer) branded heating products right from drawings to the finished product. These are then produced on our behalf in our nominated manufacturing plants, located predominantly in mainland Europe and Turkey. Geyser is also stockist for many leading radiator industry brands. For other products from these brands consult their own literature (available from Geyser) or visit www.geyser.co.uk. All of our products are of the highest quality and specification. The fact we sell our own O.E.M. products shoulder to shoulder with leading brands is testament to the fact they are directly comparable in terms of quality and therefore you can only expect the very best from everything we sell. Our 12,500 square foot warehouse is always immaculately clean, ultra organised and houses approximately 90% of the products we sell, making them available on next day delivery across the UK and Ireland. You can rely on us. Geyser [gee-za] Radiators.. … your hot spring of Designer Heating Ideas.


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4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.3

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(2,576)

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Rated 5 out of 5 stars

Good service and helpful people

Very helpful on the phone, and the SMART electric element is terrific. It's early days but so far we're delighted. Good outfit and will happily use them again.
It was delivered very quickly too.

22 July 2020
Unprompted review
Rated 1 out of 5 stars

Our radiator is damaged and i have…

Our radiator is damaged and i have reported this to yourselves with no outcome. Seriously disappointed. Delivery service was awful, and the radiator was dumped in our courtyard. You seem to be aware that your courier offers a poor service but still continue to use them. Unhappy customer

14 July 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Louisa,
We are sorry the radiator arrived damaged and I can understand your frustration. Our terms and conditions advise that you have 48 hours (Two full working days) to check the product for any damage, which we feel is an ample amount of time to check the product, however, this is a rule enforced by the courier and not Geyser. As the product was only reported to us as damaged nearly two weeks after delivery, the couriers would then deem it questionable to how or when the damage occurred. If it would have been reported a few days out of gauge, Louisa, then we could have possibly contested it with the couriers, but unfortunately due to the time sensitive claim procedure this wouldn't have been an option.

Rated 3 out of 5 stars

Product and Overall Service - Not Recommend

Purchased two Aero radiators as the look was perfect for my new bathroom. Unfortunately ill fitting end caps on the top of the radiator ruined the overall look. Not a cheap radiator, so I'd have expected much better quality and fit and as such I wouldn't recommend this particular product unless you want it to look like you did things on a budget.
Service was good up to the point I informed Geyser of the problem, I was sent replacement end caps but they didn't fit either, now Geyser have just stopped communicating, can only assume they like to treat customers as disposable once the purchase has been made so I can't really recommend Geyser either. It's a shame as they started so well but in the end they just acted like so many other companies.

Update:
Of course I understand the limitations of current working practices. I haven't reviewed you for slower than usual response times, and gave reasonable time for you to respond.
I also only reviewed you and your products as I found them. If you have few complaints then a suggestion would be focus on them and don't just accepted that your mostly doing okay!

14 July 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi George,
We have responded to you, we apologise for the delay but we are running with limited staff at the moment which I am sure you can appreciate given current circumstances. As explained in the email sent out to you, we are willing to bring the radiator back for a refund. I appreciate your comments regarding the caps, but in all honesty the Aero range is one of our best sellers and we have had very few complaints.

Update: Hi George, You suggested that we had stopped communicating with you in your initial review, which wasn't the case. So I appreciate you had not reviewed us on a slower response time but we also had not stopped communication.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish so much so have given their details to two plumbing friends. Well done guys

2 July 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Julie, Thanks for the great review. We're really pleased you're happy with your new towel rail! Geyser

Rated 5 out of 5 stars

Good price, good product and free delivery

Very fast service! My radiator valves arrived the next day which is especially impressive when you consider that delivery is free and the product price is very competitive.

25 June 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Thanks for the great review! Geyser

Rated 5 out of 5 stars

The service was really quick ,the…

The service was really quick ,the radiator not only looks great but warms up the room very quick

16 June 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi JD, Thanks for leaving us a review - We're glad you like it! Geyser

Rated 5 out of 5 stars

Fitted in my hall and looks lovely

Fitted in my hall and looks lovely. Would highly recommend

11 June 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Denise, Thanks for leaving us a review. We are so glad you are pleased with your new radiator and agree it looks lovely! Thanks, Geyser

Rated 4 out of 5 stars

Quick & efficient service

Quick & efficient service, packaging was all intact but a couple of dents on the radiator but not enough to warrant returning & waiting when the plumber was here to install, however would use again.

2 June 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service both on-line and…

Fantastic service both on-line and advice over the phone. The radiator was as described and looks fantastic now installed.
The delivery was really fast and the radiator was fantastic price.
Can't fault the whole service, my plumber has also taken details and intends to use the company in the future.

14 April 2020
Unprompted review
Rated 5 out of 5 stars

I purchased 2 electric towel rails

I purchased 2 electric towel rails. They were very well made and looked like they would give long service. The 3oow thermostatic elements also looked good quality. Fitting instructions were excellent.
Delivery was when expected

30 March 2020
Unprompted review
Rated 5 out of 5 stars

Great service from Geyser

Great service from Geyser. I had one query prior to purchasing which was answered without issue over the phone. The thermostate/heater arrived in a couple of days later and was installed and operating in no time at all. The thermostate looks great and works a treat, lovely warm towels again.

20 March 2020
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi John

Thank you so much for your comment and 5 star review. So glad to hear that you have warm, dry towels again.

Jason

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