Giant Group Reviews 

Great communication throughout my time with them. Any issues I raised were dealt with quickly and effortlessly. Thanks to Hayley Paulyn for being a great contact for support throughout the process

I had a very good experience with Giant Group. Nazmul Ahmed was especially helpful. He helped me fix the login issue very quickly after receiving the problem description. Thank you again.

Geneses was very helpful on the phone and very apologetic for the delay that I had. Very good customer service.

Had a very smooth experience throughout the employment process. Everything was handled promptly and efficiently, with clear communication at each stage. Special thanks to Hayley Paulyn for the excellent support and quick handling of all requirements. The process was straightforward and hassle-free from start to finish. Highly recommended.

They are excellent. The experience is frictionless. They are very supportive. I worked through another umbrella company before joining Giant and the experience is night and day. My 100% recommendation is stop looking around and just go with Giant. You can then concentrate on succeeding in your day job.

Utterly awful , I’ve left Giant ( contractor) so used their umbrella payroll. Two months of constant emails, yes used their portal I am still in a weekly bases chasing for my P45! All they do is dish out excuses!
Would I recommend absolutely not!

It was a clear and relatively simple way of onboarding. Victoria Fortune was on hand to swiftly deal with my one query

I raised a query re the tax treatment of some expenses and the team were quick to respond. Hayley was very helpful and kept me informed and the matter was quickly resolved to my satisfaction so thanks again.

The process was efficient, and I found Nazmul and the staff very helpful.

Assisted by a staff member called Geneses , very clear and helpful.

Aisha was very helpful and friendly, took me through the process in a clear way, and answered the questions I had.

Alma is very attentive and kind she was helpful Connor was helpful, thank you for your help.

Sabahat Razaq made my onboarding experience smooth and made sure there was nothing to worry about regarding my contract coming. 5/5 would definitely recommend.

I would not recommend Giant based on my experience.

One of my biggest concerns was the way expenses were handled. As an agency worker covering a large geographical area, travel costs are a significant part of the role. However, I found the process for claiming expenses confusing and restrictive, and it often felt as though legitimate work-related expenses were being taxed in a way that made claiming them hardly worthwhile.

Communication was also a major issue. I repeatedly raised concerns regarding my Student Finance deductions after noticing payments had been taken from my wages, yet I was unable to obtain a satisfactory response about where those deductions had gone. Despite multiple requests, this issue remains unresolved.

I also made it clear from the outset that I did not wish to participate in a pension salary sacrifice scheme. During onboarding, I stated this preference, and I repeated it several times over the following weeks, including in writing. Despite this, I was enrolled anyway. When I later closed my pension account and requested clarification regarding ongoing deductions and a refund, I received little to no meaningful communication.

Throughout my time with Giant, I found responses to queries slow or non-existent, particularly when the issue related to payroll deductions or pension contributions. This created unnecessary stress and left me feeling unsupported.

I have since moved to a PAYE arrangement directly through my agency and have found the experience significantly clearer and more transparent. I know what I am being paid, I can easily understand my deductions, and when I have questions, they are answered.

In my opinion, the umbrella company model lacks transparency, particularly around deductions, expenses, and holiday pay arrangements. My experience with Giant has left me feeling frustrated and disappointed, and I would not choose to use their services again.

Kosi was able to answer my query and responded quickly to issue P60.

Saba was professional, attentive, and supportive throughout the onboarding process—a very pleasant experience.

Special thanks to Luke Anderson for the smooth process; everything was clear and if I had any questions, help was readily available.

Very Professional,

My experience thus far is very professional and tailored to my needs. I look forward to seeing how this will work here on in however totally satisfied with the system and contact.
Aisha was brilliant 👏

Alma was great and the process very quick and straightforward.