Relatively straightforward ordering process. My gift card purchase was bought as (obviously) a gift for my brother's 80th birthday but at the start of the process there was no obvious way of sending... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was good except the printing. I wanted to give a print out of the card in person and the layout came through a bit unprofessional. The layout and the actual voucher should have looked b... See more
Company replied
Easy enough to purchase but a little bit more uncertain how to send it to the person for whom the gift was intended. I had never heard of Google wallet before, but got it sorted now.
Company replied
Excellent website until you come to payment - when it does not accept debit cards, only credit cards! No explanation for card failure but, to be fair, ot does offer "payment by credit card'! Deliver... See more
Company replied
Company details
- #351 of 371 best companies in Gift shop
- #62 of 67 best companies in Corporate gift supplier
Written by the company
Giftcard.co.uk is a leading website that offers a wide range of gift cards, making it easy to find the perfect gift for any occasion. With a user-friendly interface and a clear layout, the site makes shopping simple and enjoyable. Whether you're looking for gift cards for popular stores, restaurants, or online platforms, Giftcard.co.uk has it all.
Contact info
United Kingdom
- +44 330 822 5115
- support@giftcard.co.uk
- www.giftcard.co.uk
3.7
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to use and loved it
14 June 2026
Reply from Giftcard.co.uk
Dear Ijeoma,
Thanks so much for your lovely review. We are really happy to hear it was easy to use and that you loved it. Enjoy your gift card!
Best regards,
Bonnie
I haven't received my gift vouchers by…
I haven't received my gift vouchers by email. I have checked every folder. I have only received a receipt. I needed to be able to give the vouchers today. Now I am trying to figure out how to get in touch with giftcard to get the vouchers which I need today.
4 July 2026
Reply from Giftcard.co.uk
Hello Mrs G L lindley,
Thank you for sharing your experience. I'm really sorry to hear this, especially as you needed the gift vouchers in time to give them today. I completely understand how disappointing and frustrating that must be.
Please get in touch with us at support@giftcard.co.uk as soon as you can, and we'll do our very best to get this sorted for you today. We'll be happy to look into what has happened and help make sure you receive your vouchers as quickly as possible.
Hoping to hear from you soon.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Extremely disappointing customer service!
I am extremely disappointed with both the customer service and the way my complaint has been handled.
I successfully purchased £100 worth of the correct gift vouchers and, only minutes later, accidentally purchased the wrong £300 digital voucher after what appeared to be an issue with the website during checkout. As soon as I realised the mistake, I contacted customer services immediately, before the voucher had been redeemed, and simply requested that the unused voucher be exchanged for the correct one.
Rather than investigating my complaint or considering the circumstances, I received repeated template responses quoting their cancellation policy. My complaint was never addressed as a genuine ordering error, despite the fact that I had purchased the correct vouchers just minutes beforehand, clearly demonstrating my intention.
I fully appreciate that digital vouchers have different terms and conditions. However, I expected a company to exercise a degree of common sense and customer care where a genuine mistake was reported immediately and the voucher remained unused. An exchange for the correct voucher of the same value would have resolved the matter without any apparent loss to the business.
As a company, we purchase gift cards as rewards for employees who successfully refer new members of staff. We had intended to continue using Giftcard.co.uk for our employee incentive scheme, but following this experience, we will now be sourcing our vouchers from an alternative supplier.
To make matters worse, the majority of the correspondence took place via Instagram, which I found wholly inappropriate for dealing with a £300 customer complaint. I also submitted a formal written complaint by email, which has gone unanswered. In my opinion, this is an unprofessional way to deal with customers.
Unfortunately, this experience has left me with no confidence in either the company's customer service or its willingness to deal fairly with genuine customer issues. I cannot recommend them based on my experience.
7 July 2026
Unprompted review
Reply from Giftcard.co.uk
Hello Dean Bartholomew,
Thank you for taking the time to leave your review. I'm sorry to hear how disappointing this experience has been for you.
As outlined in my email to you, I've reviewed your case and appreciate that you contacted us very shortly after placing the order, before the vouchers had been used. Whilst we're unable to cancel or exchange National Garden Gift Vouchers ourselves, as they're managed by a third-party provider and aren't cancellable from our side, I've escalated your request and asked our gift card provider to arrange for the vouchers to be deactivated.
As soon as I receive an update, I'll let you know. If the vouchers can be cancelled or devalued, we'll then be able to discuss the next steps with you.
I also appreciate your feedback regarding both the ordering process and your experience with our customer service. Your comments have been shared with the relevant teams for review. Hoping we're able to bring this matter to a satisfactory conclusion and your patience is surely appreciated while we continue to pursue this on your behalf.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Such terrible service & daylight robbery
Such terrible service and have basically stolen the money from my friend who tried to gift me a special treat for my birthday.
I have asked them for a PIN to a retailer gift card I redeemed on their site and they say it’s nothing to do with them and tried to pass me on to the retailer who cannot help because they didn’t generate the code.
1 June 2026
Reply from Giftcard.co.uk
Hello Jessica,
Thank you for taking the time to share your feedback. I'm sorry this has left you feeling let down, especially as the gift was intended to mark a special birthday.
I completely understand how upsetting and frustrating this situation must be. Not all retailer gift cards require a PIN, as this varies depending on the retailer. Where a PIN is needed, we can only access it for a limited period after the gift card has been issued. After that, it is no longer available to us for privacy and security reasons, as we are a reseller rather than the card issuer. I understand this can be confusing, especially if you've been directed between different parties.
That said, I don't want you to feel passed from one place to another. If you'd be willing to contact our support team again with the order details and address your email to me, I'll be happy to look into this further and work with the retailer to see if I can help resolve the issue.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Horrible booking experience
Horrible booking experience, failed several times and my bank does not allow payments to the company as they aren’t in the uk so had to use a credit card. Won’t be using again!
3 July 2026
Reply from Giftcard.co.uk
Hello,
Thank you for your feedback. I'm sorry to hear your experience got off to such a frustrating start.
Our payment system is secure, but some banks may apply additional restrictions to transactions with international merchants, even when there’s no issue with the platform itself. I appreciate that this can be inconvenient and understand why it affected your experience.
If there's anything we can do to assist further in any way, please feel free to reach out at support@giftcard.co.uk.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Very helpful after my error.
Very helpful after my error.
I entered the wrong email address for a gift card, and upon checking up on this, the company sent out a new e-card to the right email address. It would have been easy not to honour it and to say someone else could use it if they had that email address, but they were speedy in their response and generous in their actions. Thank you very much!
2 July 2026
Reply from Giftcard.co.uk
Dear Sarah,
Thank you so much for your lovely review. We are really glad we could help, and it is great to hear everything worked out in the end. Enjoy your gift card!
Best regards, Bonnie
So easy to do
2 July 2026
Reply from Giftcard.co.uk
Dear Kate
Thank you so much for your lovely 5-star review. Great to hear it was so easy to do, and we hope you enjoy your gift card.
Best regards, Bonnie
Straightforward to arrange and…
Straightforward to arrange and delivered straight to recipients email
3 July 2026
Reply from Giftcard.co.uk
Dear Shelley,
Thank you so much for your lovely review. We are really happy to hear everything was straightforward and that your gift card was delivered straight to the recipient's email. Enjoy your gift card.
Best regards,
Bonnie
Wide range of option and new gold standard
The gift card offers wide range of options covering all that you want it to and honestly should be the standard for any gift card available.
12 June 2026
Reply from Giftcard.co.uk
Dear customer,
Thank you so much for your wonderful review. We really appreciate your kind words and are so happy to hear you enjoyed the wide range of options. Enjoy your gift card!
Best regards, Bonnie
I couldn't even receive my gift card
I couldn't even receive my gift card. That's how crap it was
1 July 2026
Reply from Giftcard.co.uk
Hello Benjamin Maycock,
Thanks for sharing your experience. I'm genuinely sorry your experience felt so disappointing. When you’re expecting something straightforward like a gift card and the process stalls, it really does take the shine off.
Looking back over the correspondence with our support team, I can see that we really did try to help you get things sorted. For reasons outside our control, the fee payments kept declining, which meant the system simply wouldn’t allow the redemption for the gift cards you were aiming for. Because of that, the order couldn’t go any further and was cancelled, with the payment returned to your original method.
Modern tech is brilliant when it works, but when it doesn’t, it can leave you feeling stuck, and we completely get that.
With kind regards,,
Lila - Team Giftcard.co.uk
(sent via mail)
Terrible gift card given for Xmas
Terrible gift card given for Xmas. Can’t find any flights from my local airport. They only use expensive airports. My son has wasted £100 pounds as I will never use it. Gift card also not not respond to emails
27 December 2025
Reply from Giftcard.co.uk
Hello Lorraine Limby-Lloyd,
Thank you for taking the time to share what happened. It’s genuinely upsetting to hear that a Christmas gift has turned into a source of frustration rather than joy. No one wants to feel that a present has gone to waste, and I’m really sorry this has been your experience.
Because we only resell a range of gift cards, including the AirlineGift Gift Card, we don’t have any visibility into their flight availability, airport choices, or pricing. We also aren’t able to access their systems or step in on customer service matters.
The best way forward is to reach out directly to AirlineGift support so they can look into the flight options, the redemption rules, and the issue with unanswered emails. They’re the only ones able to review your specific card and provide further assistance.
I truly wish your experience had been smoother, and hope their team can resolve this for you quickly.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Easy to use.
6 March 2026
Reply from Giftcard.co.uk
Hello,
Thanks so much for your lovely review! Great to hear everything was easy to use. Enjoy your gift card.
Best regards,
Bonnie
Good online sevice
7 June 2026
Reply from Giftcard.co.uk
Dear,
Thanks so much for your lovely 5-star review! Great to hear you had a good online experience. Enjoy your gift card.
Best regards, Bonnie
Reply from Giftcard.co.uk
Hello Peter Lucas,
Thank you for bringing this to our attention. I’m really sorry to hear that you’ve become a victim of fraud. It’s a horrible experience, and I completely understand your concern. Sadly, digital gift cards are often used in these scams because they can be spent almost immediately. If you get in touch with us at support@giftcard.co.uk with the order details, we’ll check whether the card can still be devalued and whether the order can be cancelled and refunded.
Do make sure you contact your bank as soon as possible so they can block your card and help you further. It’s also worth reporting the incident through Report Fraud at https://www.reportfraud.police.uk/ so it’s officially recorded.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Someone gives you a £10 gift voucher…
Someone gives you a £10 gift voucher and you get charged £2 to put it on a card. Modern digital capitalist robbery. Use cash.
30 June 2026
Reply from Giftcard.co.uk
Hello,
Thanks for sharing your thoughts. I’m genuinely sorry the fee left you feeling more irritated than appreciated. When you’re simply trying to redeem a £10 gift, any extra charge can feel like an unnecessary hurdle, and I do understand why it came across that way.
The service fee isn’t there to catch anyone out; it’s what allows us, as a reseller, to offer a broad and reliable range of gift cards and to securely process the underlying transactions. It becomes clearly visible the moment a gift card is added to the basket, so nothing is tucked away or hidden. And it’s worth noting we also provide dozens of fee‑free cards for customers who prefer to avoid extra costs altogether.
Your feedback is appreciated, as it helps us keep refining how we communicate these charges. If you’d like, we can point you towards alternatives without fees so future redemptions feel a bit smoother. If desired, please feel free to reach out to us at support@giftcard.co.uk.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
Not easy to send a gift card
26 June 2026
Reply from Giftcard.co.uk
Hello Colette,
Thanks for sharing your thoughts. It sounds like sending the gift card wasn’t as straightforward to send as it ought to be. Apologies for the hassle.
Our team is reviewing the steps to make the process clearer and quicker, so your feedback genuinely helps us get there.
If you’d like a hand getting it sorted, our team’s happy to walk you through it at support@giftcard.co.uk.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
it's not a very intuitive process
it's not a very intuitive process to convert to a supermarkets own gift card scheme, but it does provide a choice.
9 June 2026
Reply from Giftcard.co.uk
Hello Steve,
Thanks for taking the time to leave a review. I'm sorry to hear the conversion process didn’t feel very intuitive. It’s an area we’re actively working to make smoother.
That said, it’s good to hear you found value in having the choice of moving over to the supermarket’s own gift card scheme. If anything else feels unclear or you’d like us to walk you through it, our team is always ready to help at support@giftcard.co.uk.
With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)
I had a great experience using Gift…
I had a great experience using Gift Card UK. The process was quick and easy, and the gift card worked perfectly without any issues. I would definitely use the service again and recommend it to others.
29 June 2026
Reply from Giftcard.co.uk
Dear,
Thanks so much for your lovely review. We are really happy to hear everything went smoothly, and we hope you enjoy your gift card.
Best regards, Bonnie
Customer services was very good when i…
Customer services was very good when i contacted them
29 June 2026
Reply from Giftcard.co.uk
Hello,
Thanks so much for your lovely review. Great to hear you had a good experience with our customer service. Enjoy your gift card!
Best regards, Bonnie
Reply from Giftcard.co.uk
Dear Fiona
Thank you so much for your lovely review. We are really happy to hear everything went smoothly, and we hope you enjoy your gift card.
Best regards, Bonnie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.