Gifts for Geeks Reviews 

572
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that products arrive extremely quickly, are securely packaged, and come at very competitive prices. People really appreciate the easy-to-navigate website, helpful staff members, and the overall smooth ordering process from start to finish. Some reviewers were not happy with occasional communication delays, missing confirmation emails, or minor packaging flaws upon arrival. A few consumers also noted concerns regarding missing tracking information, unexpected delays, and requests for reviews before receiving goods. Conversely, a small portion of people felt frustrated when items lacked proper tracking details or arrived with minor blemishes.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and delivery, noting that items arrive promptly and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick dispatch times and... See more

Order

People report positive experiences with order, highlighting that packages arrive quickly, on time, and in... See more

Price

Reviewers mention positive feedback about price, consistently noting that items are very reasonably valued... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick, simple, and easy transaction. The item arrived well within their given time frame and was well packaged. Exactly what I want when ordering online. Thankyou

Rated 5 out of 5 stars

I recently searched everywhere for an Ascended Heroes ETB for my son and couldn't find one for a reasonable price , I eventually found Gift For Geeks who had one left and hadn't inflated the price so... See more

Rated 5 out of 5 stars

Ordered items for Christmas, and they came just in time. Prices are very good, and items are always in top condition. Ordered Magic: The Gathering booster packs and a starter kit, and everything arr... See more

Rated 5 out of 5 stars

Purchased some packs recently, order was processed and dispatched extremely quickly. Communication was good throughout and when they arrived I was very happy with how they had been packaged. Would de... See more


Company details

  1. Game Shop

Written by the company

The UK's independent specialist for wargaming, Trading Card Games (TCGs), and hobby supplies since 2007. We stock the full range of cheap Warhammer, Pokémon TCG, and Magic: The Gathering (MTG) sealed products. Get great prices on miniatures, paints (Vallejo, Army Painter, Colour Forge), figure cases (Tabletop Tyrant), and games from Hordes, Warmachine, Mantic, and Fantasy Flight. Fast UK shipping and a friendly retail store. Buy cheap TCG products and gaming gear from a trusted independent retailer!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(572)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Damaged product, well remedied.

I ordered a box of warhammer, which arrived on time, however there was no confirmation the product had been dispatched so after 6 days I sent an email, which has still not been replied to.
The main issue is the product I received is damaged with some of the plastic warped.
Good price, quick despite the holidays but no communication and damaged goods.

Update: I have received a speedy response after a delay following up on my part. Gifts for geeks have agreed to replace the damaged parts with as little hassle as possible.

31 December 2024
Unprompted review
Gifts for Geeks logo

Reply from Gifts for Geeks

Hello, sorry to see this. Please can you email us at giftsforgeek@gmail.com with the details?

I've checked the email history and we sent the following email to you;

"Hello,

Apologies, it arrived squashed. I'll take this up with Royal Mail.

I've attached a return label.

You can arrange a free collection via the Royal Mail website.

Once it has returned, we can exchange the item or send a full refund.

Regards,

Dustin "

If you didn't the above please email me at giftsforgeeks@gmail.com with your order number and an image of the issue. We have not received your previous correspondence.

Rated 1 out of 5 stars

Worst Customer service i have ever delt with

This is the worst customer service i have ever dealt with. I have been emailing them for over 6 months. I entered the incorrect delivery address on the 25th of July. It took 6 weeks for them to reply to tell me what the issue was as it was not delivered (9th sept) despite me sending multiple emails. I paid extra postage to have it delivered to the correct address on that date. 7 emails later it had still not arrived and they agreed to pay the refund on the 19th Nov. Another 7 emails after this and they have agreed to refund postage as i never received the item. The amount of time i have wasted is truly shocking and the main reason for writing this review. I have shown the dates of our emails to highlight how poor they have truly been in replying. Ultimately you should NEVER BUY IF OUTSIDE OF THE UK

25TH July – ordered
30th July - order dispatched
15th Aug – emailed company as not delivered yet
15th Aug – Company replied with just tracking address
15th Aug- I Replied immediately saying there is an issue – No reply
2nd Sept – I emailed as order still not delivered yet. Looking for refund or new order to be shipped
9th sept – Company emailed asking would I like it to be reshipped as I had put in the wrong delivery address (UK instead of ireland).
9th sept – I emailed agreeing. Paid via paypall

23rd Oct – emailed as still not received item. Asked for a refund
23rd Oct – Company replied with tracking info.
23rd Oct – I replied stating it has not arrived as per tracking.
31ST oct – email sent asking for refund – No reply
7th Nov – Emailed again asking for refund – No reply
14th Nov – emailed again asking for refund – No reply
18th nov – email sent asking for a refund
19th Nov – Company emailed apologizing and will give refund
26th Nov – I emailed wanting full refund as postage refund not included – No reply

2nd Dec- another email sent asking for postage refund – No reply
3rd Dec – Another email sent – No reply
9th Dec – Company replied apologizing, asking for address
9th Dec -I Replied to email with information immediately – No reply
13th Dec- I sent another email as no response from him.
17th Dec- Company replied stating he will refund postage.

Hope this helps.

17 December 2024
Unprompted review
Gifts for Geeks logo

Reply from Gifts for Geeks

The customer placed an order, and we shipped it to the address given.

Sadly, the customer gave the incorrect address, and Royal Mail returned the item. This is a 2-4 week process, which is out of our control.

We then shipped the item to the correct address, but it was not claimed by the customer, and it got stuck in customs. This takes another 4-8 weeks. Once again out of our control.

When the item was eventually returned to us, a full refund was issued, minus the first postage costs, as this was a customer mistake.

Rated 1 out of 5 stars

I ordered 2 weeks ago and still haven't…

I ordered 2 weeks ago and still haven't received anything. I sent a message via the form, by email and I received no response. I tried to call but the number doesn't work...

24 November 2024
Gifts for Geeks logo

Reply from Gifts for Geeks

Sorry for the delay. International deliveries can be slow. Royal Mail and Le Poste should have been emailing you updates. I can see your order was delivered 9/12/24.

Rated 2 out of 5 stars

Don’t bother paying extra for delivery

The website states that the cut off for next day delivery is 12pm. I ordered courier delivery at around 11:40am, thinking this would mean I would get next day delivery. 24 hours later my order hadn’t even been dispatched, and when I called and spoke to customer service almost 8 hours after that, I was told my order was packed and ready to go, and would be with me “in the next few days”. So there was no point paying for courier delivery… I’m giving two stars rather than one because they did refund the delivery cost, but still. Not a great experience, not to mention I was asked to give a review before I’ve even received my item… Despite the email coming more than 24 hours after I ordered next day delivery.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I was unsure about using a different website for paints but this company was excellent delivery was on time and the price for the paints were amazing compared to the normally cheaper places like Amazon will be using again for all paints and terrains

5 November 2024
Rated 1 out of 5 stars

Sent me wrong product

Sent me wrong product. Sent it back with promise of replacement with correct product. Still no sign of it. Three weeks plus since original order made.

5 October 2024
Gifts for Geeks logo

Reply from Gifts for Geeks

The order was returned by the customer and refunded.

Rated 5 out of 5 stars

10/10, will return to re-order!

Item was as described, perfect for my needs. The team dispatched my order very quickly and I had no issues with delivery - in fact, it arrived much earlier than expected. Thanks very much!

7 July 2024
Rated 1 out of 5 stars

Bad experience

I'm a regular customer and I didn't hesitate to promote your site to my friends. In principle, Gift for geeks allows you to order warhammers at a reduced price.
Unfortunately, my last order was a disaster. First of all, I had a lot of trouble finalising my purchase (for some as yet unknown reason). Moreover, I was unpleasantly surprised to have to pay a hefty customs fee. I would recommend warhammers players to go to other sites, I don't think I would recommend Gift for Geeks again.

28 May 2024
Gifts for Geeks logo

Reply from Gifts for Geeks

Please note that all orders leaving the UK have UK sales tax removed. VAT is 20%. This reduction usually covers most, if not all, the import duties.

Any order entering the EU from the UK should have a customs fee. This is entirely out of our control.

Rated 5 out of 5 stars

Order from Gifts for Geeks

The item was ordered and received within 2 days. I was told the day of delivery and given a time. Very impressed with the speed and efficiency shown. Will definitely order from them again.

1 May 2024

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