Gigs and Tours Reviews 

I was the lead booker for five other ladies and myself. From booking the tickets to arriving at our seat we had not an issue everthing went smoothly. We were sat in bloc 323 seats 562/567 row 13 unfortunately in front of us row 12 sat 4 women that stood through the whole concert. When they were politely asked if they would sit down for the quieter songs, we were met with abuse and disgusting language. When the concert was over on exciting our seats one of the women threw water over three of us drenching us through. A brilliant evening spoilt by these obnoxious women.

Very good service would recomend to family and friends

The site was easy to use and gave good options. I purchased 2 tickets and it was so easy to do.

Quick and easy access while booking ticket

Awful customer service for requesting an insurance claim refund for tickets. Ended up putting tickets up for sale on the approved resale site as the official stance is a response within 1-5 days however emailed them to say the tickets have been sold and the claim is no longer required. Got a email day after the event acknowledging the previous email and that the insurance claim was no longer required and to enjoy the show !!! Could tell they really didn’t want to honour the claim even though they gladly took the additional payment for the insurance.
No easy way of contacting.

So much better than Ticketmaster as they kept thinking I was a bot. Easy to pay.

Going to take that concert on Saturday and have no idea how to access my tickets.

The only fault for me I like to pick my own seats in the price range. Otherwise all fine.

Love Gigs and Tours! Really easy website to navigate and buy concert tickets, and also really good and letting me know when shows are coming up that we might enjoy. Also - their resale platform is easy to navigate and makes sure any tickets you end up not being able to use can go to other fans so they can enjoy the show. Really great booking process, easy to navigate website, and LOVE the gigs themselves. Thanks peeps!

All pretty good so far to organise tickets and book and pay. We have used you several times now and we have been pleased with the booking experience and being kept up to date with forthcoming events.

I can't see my tickets 2 days before the concert. It is difficult to speak to anyone to get help. The notes on their email told me to uninstall and reinstall the app if this happened. They failed to send me a one-off code to log back in. Now I am shut out and can't speak to them

It was mostly straightforward, did not like not being able to pick seats it only let me view an avaliable block and gave me seats.
I also don't like booking and having to download yet another app to get the tickets.
Other than that the process was smooth, no huge queues, the check I'm not a robot actually believed me for once and I didn't have to stress about trying to make it realise I am a person.

I have no problems with the process, all was clear and booking had no problems

Easy and quick to use, very satisfied, will use again.

I've been trying to share a ticket through their app for a week. I've emailed them three times with the same question. They consistently are sending me the same response that has nothing to do with my question. And it's soooo frustrating.

Easy to use website, Pre booking Tickets the day before they go on general sale was Ideal.

Very easy to purchase tickets although I would of liked to choose my own seat instead of being given best available. The problems arise when you have to use the dedicated app to access your tickets, it's shocking and compounds my opinions that technology is designed by idiots

I have no access to my tickets not on the axs app, not on the ovo app