GIL STAUFFER Reviews 

Gil Stauffer was the worst company for moving I have ever used. I would never recommend it. They don’t take care of you belongings, they brake them and stain them and they don’t even care they do it.
They sell you they will take care of all and is totally a fraud. They lie and they know it. They just want your money and they don’t care how they take care of your items in your house and how they deliver them to your new place. I want to put a demand. I will

I have used this company many times over 10 years and had recommended them highly to the expat community. Sadly this recent time moving from Gran Canaria to the U.K. I had many issues, the most frustrating being that my new tv and all my crockery was broken. I had paid €2500 insurance and although I received my items in April, now November and I am still chasing my insurance money! I email twice a week and have heard nothing, I completed the paperwork for the claim months ago. The lack of communication is appalling and how I would not recommend then incase others experience the same problem. A response would be good!

My wife and I relocated to Spain from the UK in March of 2006, we instructed Gil Stauffer to pack and store our items before delivering to our new house in Galicia Spain.
Our items were delivered in October 2006, they had obviously been stored incorrectly as the boxes were soiled. When our mattress was delivered there was a long tyre mark on the wrapping rendering the item unusable. Fragile items were packed incorrectly in used packing boxes and were subsequently found damaged. I noticed items were missing and realised that the majority of our gardening equipment and tools had not been delivered.
I spent some months dealing with the London office trying to claim off the insurance which was a terrible experience and in the end they only refunded a fraction of the value about one year later.
This experience was in 2006 and reading other more recent reviews shows the company has not really changed.
To use old packing boxes, have staff who clearly do not know how to pack items correctly or deal with customers and not take care of cherished items is unreasonable and totally unacceptable.

Stay away from Gil Stauffer!!! After paying thousands of dollars I received disquieting treatment at the end!!! Never Again!!!
I used this company moving from US to Spain. Apparently they are partners in Spain for US Company Sea & Air so I had no choice. Receiving my container at Gil Stauffer location in Crevelliente (Alicante) on January 18th, 2017 went rather smoothly except for the paper work.
I relocated to Spain permanently and I provided tons of documents proving that I was living in America for the last 36 years. Regardless of this they charged me duty for my personal belongings purchased over the period of 36 years of my life. What’s interesting they never provided any invoice from Custom Duty? They just added 550.89 EUR to their bill; it was my mistake not asking for one. Besides I also paid port fees of 629.00 EUR without any back up. Big mistake! Moving from one continent to another is a huge ordeal so I was happy that all my stuff arrived to Spain in sealed container and untouched. Pay attention! Don’t trust anybody!
I had to rent a storage space from them for few months. When I was finally ready to receive my goods at home I notified Mr. Marcos Trallero in the middle of May. Because I paid a large amount of money from door to door service and I was told that all the boxes Sea & Air (US Shipper) packed (39 to be exact) Gill Stauffer will unpack at my house, reassemble all the furniture and remove all debris. I confirmed all these with Mr.Trallero, actually his secretary Esther Lician assured me that all will be taking care of and I shouldn’t worry about.
Unfortunately it was a totally different story when the workers arrived. First of all they went to different town, 8 km from where I live. Because I don’t speak Spanish I had to involve my friend to point them on the right directions. Las Ramblas is a very well known Golf Course in Costa Blanca. Still… they couldn’t find the place. Finally after two hours driving around from east to west they arrived. In the meantime I was so anxious to find out where they are so I called Ester Lician few times but at some point she stopped answering the phone.
They brought all the boxes home and then the problem begun. I asked them to start unpacking all those boxes Gil Stauffer was responsible for: furniture, lamps, paintings and basically big items. They refused! They started arguing with me instead and wasting so much time calling some people with no avail. Because of the language barrier I tried calling Mr.Trallero and Esther Lician but they didn’t care to answer the phone. I made 25 calls to Gil Stauffer that afternoon. The receptionist couldn’t speak English but at some point she told me to call in 15 minutes, when I did they were gone, it was after 5:00 pm. I was so mad and hopeless I didn’t have a choice I had to convince those 3 people to do what they suppose to. They told me that their supervisor gave them instructions to bring all the boxes home and not to touch anything else. I believe they were talking about Mr. Trallero.
One of the workers was more cooperative then those two other men and he started to unpack my stuff. I said I won’t sign any papers unless they do the right thing. After while those two others followed him. It was very unpleasant! They were upset; they didn’t care less if they damaged the floor or anything else. They put the bed together without any tools and the headboard almost fell on the floor the next day. They scratched the marble floors, too bad I couldn’t see it before they left. I noticed all damages in the next few days when I was unpacking my personal belongings.
The whole thing was disgusting! After they left Mr. Trallero called me around 7:30 pm and asked me if I want them to come back the next day to finish the job. He also had nerve…. He offered me a discount on any future services, it was really laughable!!!

We used Gil Stauffer to move from Spain to Canada in 2005. We told them we had some antique furniture, for which they charged us extra in the insurance policy. When the movers came, they failed to wrap a delicate antique table properly. It was smashed to pieces when it arrived in Canada. We contacted a Sr. Troyero (I believe his name was) at Gil Stauffer, and he made everything as IMPOSSIBLE AS HE COULD. He did an excellent job of MAKING SURE WE RECEIVED NO MONEY FOR THE DAMAGE GIL STAUFFER DID TO OUR FURNITURE. He ended up our correspondence by no longer accepting our calls or corresponsdence. By the way, apparently they changed their insurance policies after our experience so that they wouldn't have to cover antiques! How timely!
I consider Gil Stauffer a really awful company. I wouldn't get them to move their own bowels, let alone my furniture or that of anyone else. If they are still in business, it's a nasty miracle. I had to give them one star here, but if I could I would give them MINUS ONE BILLION. DO NOT -- I REPEAT DO NOT -- USE THIS COMPANY FOR ANY KIND OF MOVE. YOU WILL REGRET IT.