Unfortunately we had to cancel our trip to Bali. Luckily we had the pleasure to be in contact with Axelle who were very helpful to cancel our ferry and taxi bookings. In addition she agreed to r... See more
Company replied

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Unfortunately we had to cancel our trip to Bali. Luckily we had the pleasure to be in contact with Axelle who were very helpful to cancel our ferry and taxi bookings. In addition she agreed to r... See more
Company replied
Really happy with my experience using gilibookings.com. The booking process was super easy, but I accidentally chose the wrong dates. Their customer service replied quickly and helped sort everything... See more
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I had a great experience with Gili-island Transfers, who worked with Sudin Transport to provide seamless pick up at the Lombok Airport, drove my daughter and I to the port and put us on a boat to Gili... See more
Company replied
Booked a fast ferry plus hotel drop off from the arriving port. Communication was great. Staff made we sure got on the right ferry at the first port and ensured we got with the right driver when we ar... See more
The Smartest Way to Navigate the Gili Islands, since 2011. Gilibookings.com is the original and leading independent search and booking engine dedicated to travel in the Gili Islands and surrounding regions of Indonesia. Founded in 2011, Gilibookings was the first online booking platform in the region, created to solve the complexity of traveling by fast boat and ferry between Bali, Lombok, the Gilis and surrounding islands. Today, we remain a comprehensive technology platform that puts island travel at your fingertips through one comparison and booking hub. Before Gilibookings, planning a trip to the Gili Islands meant navigating fragmented operator websites, unclear schedules, and unreliable booking processes. We changed this by aggregating Indonesia’s key sea transport networks — from major fast boat companies operating Bali–Gili routes to local Lombok and inter-island transfers — into one transparent comparison and booking engine. Whether you’re traveling from Bali to Gili Trawangan, hopping between the Gilis, or connecting via Lombok, our platform lets you compare all available options side by side and secure the best route and price in one seamless transaction. We empower travelers with clarity, choice, and control. Our secure platform handles the booking technology, instant e-ticketing, and global payments, while our vetted local operators manage the journeys themselves. This clear separation ensures a smooth, reliable booking experience backed by a professional support team with deep regional expertise in Indonesia and Southeast Asia. Join the hundreds of thousands of smart travelers who have trusted Gilibookings.com since 2011 to reach the Gili Islands with confidence — so you can focus on what truly matters: enjoying one of Indonesia’s most iconic island destinations.
Roggestraat 111, 7311 CC, Apeldoorn, Netherlands
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Unfortunately we had to cancel our trip to Bali.
Luckily we had the pleasure to be in contact with Axelle who were very helpful to cancel our ferry and taxi bookings.
In addition she agreed to reimburse our tickets.🙏
I strongly recommend Gilibookings!👍
This was not the same friendly attitude with HAVAS VOYAGE 👎our travel agency which gave us a 25% penalty…

Reply from Gilibookings.com
Extremely intuitive and easy follow-the-whole-process. Perfect.

Reply from Gilibookings.com
Easy and fast booking process. Friendly and prompt communication
The site was easy to use and they where quick to send through all tickets
I had a great experience with Gili-island Transfers, who worked with Sudin Transport to provide seamless pick up at the Lombok Airport, drove my daughter and I to the port and put us on a boat to Gili Air. I made several changes to the reservation along the way and they were super professional, courteous, responsive, and efficient. The drivers were excellent and support staff amazing.

Reply from Gilibookings.com
I needed some help and clarification on my booking. Done very quickly and professionally.
Booked a fast ferry plus hotel drop off from the arriving port. Communication was great. Staff made we sure got on the right ferry at the first port and ensured we got with the right driver when we arrived at the second port. Even provided bottled water at port 1 and water bottle and a simple snack at port 2. Very friendly.
Very easy to book . Quick confirmation email and lots of options for pick up times
Good website, easy payment by paypal and very flexible team to help me with change of port on return ticket.

Reply from Gilibookings.com
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