We received stem cell treatments with…
We received stem cell treatments with GIOSTAR Mexico three years in a row, and unfortunately, this last visit will be our final one.
Year 1 (Playa del Carmen):
Overall a good experience. Some room for improvement, but we were satisfied and confident enough to recommend the clinic to others.
Year 2:
The process was the same, but the staff felt less welcoming and less efficient. We assumed they may have been overwhelmed and decided to give them another chance.
Year 3 (Cancun):
This experience was extremely disappointing.
• We were given around 30 unfilled forms, many asking for repeated information that should have been pre-filled from previous years.
• We were required to sign documents in Spanish, without proper explanation.
• The blood draw was very painful, handled poorly, and caused significant distress.
• During the stem cell infusion, the machine kept beeping, and the doctor appeared unsure how to resolve it, eventually pushing the infusion manually, which raised serious concerns.
• Basic care was missing: no oxygen mask, a freezing room, no comfort check, and we were asked to leave shortly after IV hydration.
• Over one month later, we still have not received our blood test results, despite following up.
The nutrition follow-up felt generic and disconnected, with copy-paste emails and no clear coordination with the medical team.
After three years, the decline in professionalism and patient care is clear. We previously recommended this clinic to many people, but we no longer can. We felt neglected and disappointed, especially given the cost and expectations.
We will not be returning.
