Gkscarsales Reviews 

I rarely leave negative reviews, however I feel compelled to warn others about my experience with GKS Car Sales.
I purchased a vehicle which developed faults almost immediately after collection. After ongoing issues and failed attempts to remedy the problem, the vehicle was ultimately rejected and refunded. Whilst the refund was eventually processed, what has followed since has been nothing short of exhausting and incredibly frustrating.
The biggest issue relates to the extended warranty and associated Bumper finance agreement. Despite the vehicle being returned and the sale effectively unwound, I am still being pursued for the remaining balance of the warranty agreement.
What makes this even worse, in my opinion, is that the warranty policy was apparently used to fund repairs for faults that were clearly present at, or developing from, the point of sale. In other words, I have effectively been left paying for a warranty that helped cover repairs which should arguably have been the responsibility of the supplying dealer in the first place.
I appreciate this may be common practice within parts of the motor trade, but from a customer perspective it feels completely unfair and represents extremely poor customer service. A consumer should not be left financially liable after returning a defective vehicle.
I am desperately trying to remain calm and resolve matters professionally, however the stress and frustration this has caused after already having to reject the vehicle has been unacceptable.
Based on my experience, I would strongly encourage anyone considering purchasing from GKS to fully understand exactly how any warranty products and finance agreements operate before signing anything.

Absolutely great experience with GKS from start to finish. The whole process was quick, easy, and completely stress-free, with excellent communication throughout. Elliot was fantastic - really helpful, open, honest, and made sure I got the best deal for my budget and needs.

What stood out most was how reassuring it was to deal with a garage you can genuinely trust. The whole process felt transparent and straightforward from the beginning, which made a huge difference.

I’m absolutely delighted with my new car and wouldn’t hesitate to recommend GKS to anyone, whatever their budget or requirements. I’ll definitely be using them again in the future. Thanks again! :)

Superb customer service from GKS, I could not be happier. Elliot was fantastic, went above and beyond to communicate and update me throughout my car search, and really listened to my requirements and feedback to find a good fit. I could not be happier with the experience, or the car that I came away with.

I would recommend to anyone looking for their new car - a great variety to suit a range of budgets, excellent warranty options and a thoughtful sales process from start to finish.

We recently visited GKS of Ivybridge and were thoroughly impressed by the outstanding service we received. Although we did not end up purchasing the car as it did not fully meet our requirements, John was exceptional throughout. He was friendly, patient and genuinely made us feel welcome .We were treated like family from the moment we arrived. His honesty, professionalism and no-pressure approach set him apart from other independent dealers. We would happily recommend John at GKS to anyone looking for a trustworthy and customer-focused experience.

Very professional and excellent service I would highly recommend GKS
Elliott is very knowledgeable very fair with our trade in value and went above and beyond accommodating our needs we would certainly return the next time we’re looking for a vehicle !

This is the fourth or fifth car I have bought from GKS. Didn't have the car I wanted in stock. My needs are specific so asked if they could get it for me (as they did last time) Elliott said no problem as soon as he found a car that fitted my needs he would let me know. Took a couple of weeks, got the exact car I wanted for me to look at. Went looked, drove and bought it. Gave me a good price for my trade in and I was happy with the price of the car. Picked it up a couple of days ago. So far really happy with it. As always Elliott was very good to deal with. Happy to recommend and would defo use again.
Thank you

Salesman with an awful attitude = no car sale, the salesman needs training in customer service, you know who you are.

Bought a car from GKS last week and they were nothing but helpful and the customer service was fantastic. I will highly recommend for any friends or family who wish to buy a new car.

I agreed a sale of my car to GKS through Motorway. They stalled and took a long time agree a collection date and then cancelled collection on the day. Everyone I dealt with was rude and Scott (see other poor reviews) told me I was the least of his priorities. Don’t bother.

Bought an Audi Q5 and the service was fantastic. Any questions were answered straight away and the car was ready for me to take away within days. I always go back and buy our cars from GKS

Good experience purchasing (Oct 23) the 2012 Skoda estate, and to be fair all of my concerns were attended to before collection. Once the car is home some electrical issues are found to be a problem, internal lights not working (broken switch) and Bluetooth microphone not working, expensive to rectify. I would advise fully testing any electronics (switches) before buying, don’t assume all is well!

However, the most concerning issue (looking through the service history) is the cam belt has not been changed from the day of manufacture. I contacted GKS and asked if they could forward me any information, or contact the previous owner, no response.

Thankfully, I instructed my garage to replace the belt which was (as suspected) original, in a very poor state, and imminent failure in the very near future.

Always the best car buying experience with GKS. Super friendly staff and you never feel pressured into buying a car. Had an ABS fault with my recent purchase and contacted the guys who got it booked in to be repaired ASAP. Will definitely be back when looking to purchase my next car.

Was fully committed to buying a car, would have purchased it on the day but the attitude from car salesman Scott Brittin over the telephone quite frankly put me off. When enquiring about delivery of the vehicle to Scotland Scott said “I don’t see how it’s our problem that you live in Aberdeen”. Avoid this company if you can. Received much better customer service at a local garage where they bent over backwards to help me buy the same car from them with much better mileage and specs.

GKS were a pleasure to deal with but were inexcusably dishonest about a car that I put a deposit down on and travelled a very long way to view. The car was covered in poor bodywork repairs that were very easy to see, even to the untrained eye. GKS were very apologetic and did return my deposit and cover the return train journey. However, I wasted a day which was very disappointing since I had been very explicit about having as much info as possible since I would be viewing a car such a long distance away with the intention of following through with the purchase. I asked many questions including if there were any blemishes or obvious repairs to the bodywork. It was confirmed that the bodywork was all very good condition, clean and straight. I was lead to believe (via a walk around video with audio) that the only blemishes were slight lacquering above the headlight washers and some corrosion to the alloys which would be rectified. There was over a week between me placing the deposit and traveling to potentially collect the car. In the meantime the car was prepared and valeted by GKS and, at no point, did anyone let me know about all of the damage. On inspection, It was clearly visible that nearly every panel of the car had been resprayed. There were abrasion marks, masking tape lines, paint runs/sags, dust in the lacquer and overspray on fog light lens. Worst of all were the poorly shaped filler repair on the near side front wheel arch, various poorly finished filler repairs to near side rear quarter and doors on both sides and near side sill that had been sprayed in a slightly different shade of silver. GKS offered a discount of £1,000 to me to get the paintwork put right. Unfortunately, this was not acceptable to me as I felt that the actual cost to put it right would be several thousand pounds and the extent of all the damage under the poor repair work could not be known.

Following my review, I received an offer of 'compensation' from GKS to remove my review. I will allow consumers to draw their own conclusions.

Quick turn around from viewing car online to buying new car, sorting finance and part ex-ing old in less than a week. Small leak issue in new car addressed immediately with no quibble. Recommend.

Had a problem with car battery rang James who said pop into garage too test battery which I did garage fitted a new one in straight away even though they were very busy excellent service Thank you Peter Bance

The greatest place to buy a car from, the staff are so helpful and friendly, catering to every need. Drove from 3 hours a way to buy a car from them and when it wasn’t available to take home the same day, they offered to deliver it to me. I would highly recommend this company for the quality and honesty.

This car sales business used to be a small friendly & righteous concern but now seems to have outgrown those attributes & has seemingly adopted a far more hardnosed and insincere approach. Cars can be overpriced between £500-£1000, when compared to online valuations and prices advertised elsewhere for the same model & mileage vehicle. Similarly, part exchange values offered are usually lower than those published by unadulterated Black Cap values. Since Jo has left the business, sales ethics have deteriorated, with high profit margins now seemingly the uppermost priority. On occasion, the initial forecourt & online advertised price can be increased markedly, if sales staff consider they can make a fast buck. Be wary.