Glass Blocks Direct Reviews 

644
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Super fast delivery, all the kit arrived well packaged. Its the third time I've put together a little project with glass blocks and these guys are very helpful.

Rated 5 out of 5 stars

We have had a client that had a request in building a glass wall to enclose a kitchen area and we have been in contact with glass blocks people and they where really helpful with helping choose and... See more

Company replied

Rated 5 out of 5 stars

The quality of the product (basic clear wave blocks and the block lock system) was very high, and the staff were very knowledgeable about their product and happy to answer any questions and offer advi... See more

Rated 5 out of 5 stars

Helpful advise throughout. We were doing something that was quite niche and Glass Blocks Direct was the only place we found that could source the materials we needed. After many message exchanges an... See more

Company details

  1. #1 of 1 best companies in Glass Block Supplier
  2. #3 of 57 best companies in Craft shop

Written by the company

Largest UK Glass Block distributor of SEVES Glass Block products and installation materials. Based in the South Coast picturesque City of Chichester, Glass Blocks Direct deliver globally to both residential and commercial properties where glass blocks are required, whether the project is a small one-squared meter internal partition or a few hundred squared meter external facade, we're here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(644)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The greatest customer service ever!!!

Jack was brilliant - I completely over ordered and he advised how much I should actually be ordering, changed my order and refunded me a large amount of money due to my own mistake! Very impressed and would use again. The glass bricks were incredible also!!!

26 July 2024
Unprompted review
Glass Blocks Direct logo

Reply from Glass Blocks Direct

Thank you very much for you kind words! We're glad to hear you are happy with the service received & the blocks themselves!

Rated 5 out of 5 stars

Excellent Product

I have been ordering these blocks for some years from your company and cannot fault the quality. The price is great value too. They arrive well packaged and quickly. I will continue to order them as long as they are in stock.

1 October 2024
Rated 5 out of 5 stars

Great support and fast service

Great support, fast service and patience from their team... ordering the correct blocks for the purpose, quantity of materials, etc. Highly recommended and especial thanks to Jack.

25 September 2024
Glass Blocks Direct logo

Reply from Glass Blocks Direct

Thank you very much for you kind words - we're really pleased that you were happy with the service & products received!

Rated 4 out of 5 stars

Jack Murray was really helpful …

Jack Murray was really helpful with my order and it arived when he said it would I highly recommend them thank you Glass blocks

2 September 2024
Glass Blocks Direct logo

Reply from Glass Blocks Direct

Many thanks for your kind words! We are glad to hear you were happy with the service provided!

Rated 5 out of 5 stars

This company is very easy to deal with

This company is very easy to deal with, offering that personal touch which is becoming rare.
Ordered and paid by phone with Jack offering all the help and advice I needed to get things right.
Can highly recomend.

30 August 2024
Glass Blocks Direct logo

Reply from Glass Blocks Direct

Thank you for your kind words - we are glad to hear you were happy with the service provided!

Rated 4 out of 5 stars

Good products, excessive packaging

All products arrived promptly and look good. The only negative was that there seemed to be an excessive amount of packaging - the little polystyrene cushions - that needed several large bin bags to be disposed of. Would be great if this could be collected at delivery and re-used, or some more thought into how this could be reduced.

27 August 2024
Glass Blocks Direct logo

Reply from Glass Blocks Direct

Thank you for your review - glad to hear you are mostly happy with our product and service! We are constantly looking for new ways to change our packaging. The method we currently use is the best one we have found so far, as it has drastically decreased our damage rate & need to send out replacement parcels/products. The Green Biofill (box filling) is made from recycled products, and fully recyclable itself, as is the box the blocks comes in. We do have a packaging review with our suppliers every year, to see if there are new products that can help us strike a balance between products arriving in an undamaged state to our customers & minimising the packaging required to do so! Thank you for your order, feedback & we hope you will use us again in the future!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look