Great service, product feels like good quality at a reasonable price. The high st 2 for 1 offers are a con because you just end up with 2 pairs of poor quality glasses. I was a bit nervous about orde... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection and clear information on details of frames availble at reasonable prices. When delivered my varifocals fit very well and provide better vision than my latest high street opticians pair.... See more
I think the lady announced herself as “Honey”? By name and nature I suspect. The service I enjoyed from her, when she called me to review and confirm my order was exemplary. She was friendly, helpfu... See more
Absolutely love glasses direct. I have purchased several pairs. I need varifocal lenses and there is always some great offers and discounts and much cheap that opticians on the high Street. You need a... See more
Company details
- #23 of 44 best companies in Glasses store
About Glasses Direct
Written by the company
Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company
- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk
Get 2 pairs of glasses from £15!
4.7
Excellent
282k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish…
Excellent service from start to finish , great glasses at a third of the price from high street retailers
31 July 2026
I spoke to a guy called Fred
I spoke to a guy called Fred. Ge was so helpful. Im a 64 year old man and not very technical but Fred was brilliant.
31 July 2026
Really quick delivery and great quality…
Really quick delivery and great quality product
28 July 2026
Great Place
I always love ordering from here, my glasses usually come clean and ready to wear in about a week or two. Biggest complaint is that I re-ordered glasses I had before and they're a bit tighter this time for some reason but hopefully it's just something that'll sort itself the more I wear them.
28 July 2026
Excellent producta & prices
Excellent producta & prices. Glasses were made very quickly. I didnt receive a cloth to clean my glasses, but other than that, great service. Would highly recommend
30 July 2026
Fairly simple service
Fairly simple service, they did charge me extra after I had placed the order and it took a bit longer than expected, but the glasses seem to be good quality and the trail service was great.
4 July 2026
6th pair of varifocals now with glasses:)
It takes me a long time to choose my glasses as I love colours and something a little different, this is my 6th pair of varifocals now with glasses direct and I’m so happy with them. Once chosen the ordering process is very straightforward, delivery time is good too but best of all two pairs of lovely glasses, script correct and quality is great, very happy 😃
30 July 2026
Had an eye test
Had an eye test , got a prescription, went to the website and chose my frames. Entered my prescription details and ordered two pairs.
Ordered and delivered in four days, absolutely brilliant service and I'm very pleased.
31 July 2026
Unprompted review
Second time buying glasses
Second time buying glasses, impressed with the service quality and cost.
30 July 2026
I must admit I am happy with my…
I must admit I am happy with my glasses. And they delivered my order within 6-7 days.
30 July 2026
I wasn't happy with a previous…
I wasn't happy with a previous companies service. Tried these guys and more than happy with quality of product to really good delivery time.
I shall be ordering more with glasses direct. 👍
27 July 2026
quality Glasses
such a easy process to order glasses and prices very competitive. Took just over a week to be delivered. will be buying from this company again.
30 July 2026
Efficient service
Efficient service. Good communication. Delivery as advised in the first contact.
30 July 2026
Nice fit glasses lens are spot on
Nice fit glasses lens are spot on. Easy to use website, not the cheapest, and would probably wouldn’t use them if I hadn’t had the discount. But happy to recommend them.
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Glasses arrived the day after that the…
Glasses arrived the day after that the post office texted a message telling me they had been delivered. The product is ok but the offers are confusing ie. 2 pairs for £15. This is not always the case so check the discounted products carefully.
30 July 2026
Reply from Glasses Direct
Dear Guest,
We hope this message finds you well. We sincerely apologize for any confusion and inconvenience you experienced with your recent glasses order. We understand your concerns regarding the delivery timing and the clarity of our offers, and we appreciate you taking the time to share your feedback.
This is certainly not the level of service we strive to provide, and we are committed to improving your experience. We recommend carefully checking the details of each promotion and discounted product, and we will continue working to make our offers clearer and easier to understand.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for any inconvenience caused.
Warm regards,
Team Glasses Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.