Glass America | Windshield Repair & Replacement Reviews 

246
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the technicians for being exceptionally punctual, highly professional, and respectful while performing quick windshield repairs and installations. Consumers truly appreciate the highly convenient mobile service, noting that appointments are extremely easy to set up and technicians arrive directly at their homes or workplaces to complete the work seamlessly. However, some customers also noted minor issues regarding extra costs, scheduling constraints, or overall comfort during the process. Reviewers occasionally encountered specific inconveniences such as unexpected additional expenses, coordination challenges regarding insurance scheduling, or slightly uncomfortable temporary conditions.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are professional, friendly, and... See more

Staff

Users describe positive interactions with staff members who are consistently polite, efficient, and... See more

User experience

People report positive experiences with user experience, highlighting that the entire process was smooth,... See more

Customer service

Customers report positive experiences with customer service, highlighting great communication and... See more

Price

Consumers find satisfaction with the price and overall service. Reviewers frequently highlight affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service as priced very fairly and completed by a professional, mindful, and kind technician. He did turn up very late, but he called me multiple times to update me and explain matters that were ou... See more

Rated 5 out of 5 stars

Very punctual and professional. He did a great job installing the windshield and calibrating the sensors. He also cleaned up the area so that when he left you could not tell that he was there except t... See more

Rated 5 out of 5 stars

Was great, came installed window and gave instructions during the install and if we needed anything will let him know. Thank you for your professionalism.

Rated 5 out of 5 stars

I am so impressed. He was very professional and kept me informed every step of the way. He replaced my window in no time and make sure window went up and down without any issues. I highly recommend G... See more


Company details

  1. Windshield Repair Service
  2. Vehicle repair shop
  3. Window installation service

Written by the company

As one of the nation's largest auto glass and windshield replacement and repair businesses, Glass America has been keeping cars, trucks and vans safe on the road since 1999. We work with all insurance companies to handle your claim efficiently and we offer a lifetime warranty on workmanship. Glass America is one of the largest automobile glass repair and replacement companies in the U.S. It provides services for all years, makes and models, foreign and domestic, commercial or passenger vehicles. As a leader in the US auto glass repair and replacement industry, Glass America upholds the highest levels of quality craftsmanship consistently maintaining a proven track record for superior customer service. All technicians are certified and all auto glass installations meet or exceed industry AGRSS Standards and come with a lifetime workmanship warranty. Glass America currently has service centers conducting business under the names Glass America and Auto Glass Service in more than 40 states. Each of the service centers offers mobile auto glass repair and replacement services as a convenience for its customers. We offer fast, free mobile service to your house, business or designated location (We come to you at no extra charge). Glass America's prices are extremely competitive. Our certified installers, OEM (Original Equipment Manufacturer) only the highest quality glass, lifetime warranty and free mobile service add up to unparalleled value.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(246)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Windshield replacement

Very nice people to work with from the person scheduling the appointment, reception and technician. Good work. Took less time than expected. Very pleased with experience

1 September 2026
Unprompted review
Rated 5 out of 5 stars

10/10

It was such a great, quick and easy process! They came straight to my house and replaced window on site! Strongly recommend choosing Glass America!!

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

I had called Fond du lac wi location. Had a windshield repaired. He never covered the hood up and dropped resin on the paint. It wouldn't wipe off. Had to have it buffed out which cost us money. He also used our step ups instead of bringing a ladder in to stand on. We have a Jeep Wrangler with only 60k miles in excellent condition. And that is how they treat your vehicle. They will never work on any of our vehicles again.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with Glass…

I had a wonderful experience with Glass America! Everyone was friendly, professional, and very helpful. The service was quick, smooth, and stress-free, and the quality of the work was excellent. I’m very happy with the service and would definitely recommend Glass America to anyone who needs auto glass repair or replacement. Thank you for the great experience!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Look no further

This was a great experience! The price was right, excellent communication, and wonderful installer. Definitely recommend and will use in the future if needed.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Taylor was lovely over the phone and…

Taylor was lovely over the phone and helped make the process super simple! She did a great job keeping me informed during the different steps of the process. Daniel who installed the class was professional and did a great job. Very easy to work with- would highly recommend!

31 August 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

My experience was fantastic. It was quick and easy. I called Sunday for an appointment. My appointment was Monday morning due to needing a specific brand. Hugo was my glass technician and kept me updated and cleaned the broken glass in my vehicle.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Decent price and excellent technician

The service as priced very fairly and completed by a professional, mindful, and kind technician. He did turn up very late, but he called me multiple times to update me and explain matters that were out of his control. Overall, it was a good experience and I would use Glass America again.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast convenient service

Fast convenient service. Easy to schedule. Very courteous technician. He was on time and kept us up to date. I would recommend.

26 August 2026
Unprompted review

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