We recently went on the Glengoyne Distillery's "Secret Stories and Summer Serves" with hostess Kathy. It was an exceptional experience which far surpassed any tour we have had before. And despite my t... See more
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Review summary
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Reviews shaping this summary
Perfect special bottle to celebrate summer solstice and add a new memory . We have been huge Glengoyne fans ever since our visit and tour round the distillery quite a few years ago. Love the distincti... See more
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Ive recived the order this whisky is not what i ordered.my order was for a stronger one however i will cintact you later as im busy at clarence house today depending on my day one will indevour to get... See more
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I ordered the personalised bottle on the Tuesday. It arrived by Royal Mail on the Friday. It is beautifully packaged and a small sampler bottle was included! I haven’t checked the personal message as... See more
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Company details
- #4 of 23 best companies in Distillery
Written by the company
A TASTE OF THE HIGHLANDS ON GLASGOW'S DOORSTEP. GLENGOYNE IS DISTILLED MORE SLOWLY THAN ANY OTHER MALT WHISKY. WE NURSE THE SPIRIT THROUGH THE STILLS TO CREATE THE COMPLEX, FRUITY, AWARD-WINNING SPIRIT OF WHICH WE ARE SO RIGHTLY PROUD. WE NEVER RUSH ANYTHING HERE AND NEITHER SHOULD YOU.
Contact info
Dumgoyne, Killearn, G63 9LB, Glasgow, United Kingdom
- info@glengoyne.com
- www.glengoyne.com
4.9
Excellent
900 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great product delivered early
11 November 2025
Reply from Glengoyne Distillery
Thank you for your 5 stars and review Ian! We are thrilled you are satisfied with our service! Kind Regards, The Glengoyne Team.
Quick and easy ordering
Quick and easy ordering, delivery prompt.
Excellent whisky too!
12 November 2025
Reply from Glengoyne Distillery
Thank you so much for your lovely feedback Andrew! We’re delighted to hear your ordering experience was quick and easy, and that your whisky arrived promptly. Even better that you’re enjoying the dram itself, Glengoyne is all about savouring those rich flavours slowly. Here’s to many more moments of enjoyment!
Slàinte Mhath, The Glengoyne Team
Great company
Great company. Quick and knowledgeable response when contacted by phone and fast delivery. Add that to an amazing product and what more could you want.
10 November 2025
Reply from Glengoyne Distillery
Thank you for such a fantastic review! We’re delighted to hear you enjoyed quick service, knowledgeable support, and of course, our whisky. It means a lot to know we’ve ticked all the boxes for you.
Kindest regards, The Glengoyne Team.
Reply from Glengoyne Distillery
Thank for your 5 stars and review Margaret!
For me the go to whisky.
Had the pleasure of visiting the distillery a few years ago. Really impressed with the set up and the staff. Made my first purchase of a 12 year old single malt and the rest is history. Purchased a fresh bottle last week and it arrived in days plus 2 free whisky glasses and a sample bottle. For me the go to whisky as it’s delicious.
9 November 2025
Reply from Glengoyne Distillery
Thank you Andy so much for sharing your story! It’s wonderful to hear Glengoyne has become your go-to whisky. We’re delighted you enjoyed your distillery visit and that our 12 Year Old made such a lasting impression. Knowing your recent order arrived quickly, complete with glasses and a sample makes us smile! Here’s to many more delicious drams.
Slàinte Mhath, The Glengoyne Team
Great service
I took the opportunity to call direct and the response was very helpful and so placed my order as a result on line. My order arrived in good time which included a little surprise so thank Glengoyne.
4 November 2025
Reply from Glengoyne Distillery
Thank you so much for your lovely review Malcolm, we’re absolutely delighted to hear that you had a great experience with our team and that your order arrived in good time!
We’re especially glad the little surprise brought a smile, it’s always a pleasure to add a wee extra touch of Glengoyne magic.
Here’s to many more moments of enjoyment ahead!
Slàinte Mhath,
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you so much for your review Elaine, we’re delighted to hear you found the ordering process nice and easy!
Here’s hoping your Glengoyne gift brings plenty of joy (and a few drams too!).
Slàinte Mhath,
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you so much for your kind words Mr Stebbens, we’re delighted to hear you’re enjoying the brilliant taste and smooth blend of Glengoyne!
We’re especially glad to hear the no-peat profile is hitting the spot, it’s what makes Glengoyne so beautifully distinctive.
Here’s to many more drams to come!
Slàinte Mhath,
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you for your 5 stars and review Robert! We are delighted you are satisfied with our service! Kind Regards, The Glengoyne Team.
use a speedy delivery service
28 October 2025
Reply from Glengoyne Distillery
We are very sorry to hear you are not completely satisfied with our service. Please feel free to email us directly at info@glengoyne.com if we can further assist. Kind Regards, The Glengoyne Team.
Very easy to deal with
Very easy to deal with, smooth, and allowing for my local postal notions, arrived timely. Will be back
28 October 2025
Reply from Glengoyne Distillery
Thank you so much for your kind words!
We’re delighted to hear your experience with Glengoyne Distillery was smooth and easy, from placing your order to receiving it, even with your local postal quirks! It’s always a pleasure to hear when everything arrives in good time and brings a smile.
Warmest regards,
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you ever so much for your kind words!
We’re absolutely thrilled to hear you’ve had a fantastic experience with both our customer service and our whisky. It’s always a joy to know we’ve made someone’s day a little more flavourful and a lot more fabulous!
Here’s to many more delightful sips ahead.
Kind Regards, The Glengoyne Team.
My order was cancelled
My order was cancelled, after my credit card was charged. I got a refund but I didn’t get the whisky for my Xmas gift. Not happy.
29 October 2025
Reply from Glengoyne Distillery
We are very sorry to hear about your disappointment and can see our team have been in touch directly. Unfortunately, we’re unable to ship directly to the United States at this time, and we’re truly sorry for any inconvenience caused. If you have any further queries, please reach out to our team directly at info@glengoyne.come. Thank you, The Glengoyne Team
Great Service.
Easy purchase, efficient delivery and kept well informed.
As regards the Whisky…… not tried it yet!
28 October 2025
Reply from Glengoyne Distillery
Thank you so much for your kind words!
We’re delighted to hear your purchase was smooth and delivery went without a hitch, just how we like it! As for the whisky… we won’t spoil the surprise, but we hope it’s every bit as enjoyable as the experience so far.
Here’s to a sip worth waiting for!
Kind Regards, The Glengoyne Team.
There's nothing different from shopping…
There's nothing different from shopping with Glengoyne, it's the same experience every time, EXCEPTIONAL.
28 October 2025
Reply from Glengoyne Distillery
Thank you so much for your kind words!
We’re absolutely thrilled to hear that every experience with Glengoyne has been consistently exceptional. It’s wonderful to know that our commitment to quality and care shines through each time you shop with us.
Here’s to many more memorable moments, and perhaps a wee dram to celebrate them!
Kind Regards, The Glengoyne Team.
My purchase was for a gift.
My purchase was for a gift.
It was just what I expected, perfect!
It arrived very quick and was packaged extremely well.
I was so thrilled to find within the package, a little free gift of their Glengoyne Whisky as well .
Thank you very much.
I’m sure to return for future purchases.
10 October 2025
Reply from Glengoyne Distillery
Thank you so much for your kind words, we’re thrilled to hear your gift was just what you hoped for!
It’s wonderful to know your order arrived quickly and safely, and that the little surprise inside brought an extra smile. We love adding a touch of Glengoyne magic wherever we can!
We truly appreciate your support and look forward to welcoming you back for future purchases.
Slàinte Mhath,
The Glengoyne Team
Amazing service from Glengoyne
Amazing service from Glengoyne, can't recommend enough! Had a slight issue with delivery as package went missing but spoke with a lovely lady who could not have been more helpful, it was very quickly sorted out. The whiskey arrived with the personalised lable and it was a very smart bottle, the whiskey was smooth and tasty. Brilliant service and product! Auld granda was over the moon with it as a gift aswell. Would highly recommend
11 October 2025
Reply from Glengoyne Distillery
Good Afternoon John. Thank you so much for your kind words, we’re absolutely delighted to hear that your experience with Glengoyne was a smooth one (just like our whisky!).
We’re sorry to hear there was a hiccup with delivery, but thrilled that our team could help get things sorted quickly. It’s wonderful to know the personalised bottle made such a special gift for your Grandad we hope it brought a wee dram of joy!
Warmest regards,
The Glengoyne Team
Easy to order fast deliver
16 October 2025
Reply from Glengoyne Distillery
Thanks so much for your lovely review Mr Fisher! We're thrilled to hear your order was a breeze and arrived in no time, just the way we like it!
Here’s to many happy drams ahead.
Warmest regards,
The Glengoyne Team
Glengoyne Excellence
Ordering on line was very straightforward and efficient. The personalised label was for my partner Tricia’s late father Kenneth Smith who until retirement lived in Killearn and was a customs officer testing whisky! It was beautifully presented - oh, and the whisky was rather good! Thank you
13 October 2025
Reply from Glengoyne Distillery
Thank you so much for your kind words Brian and what a beautiful tribute to Tricia’s late father. It’s truly special to know that your personalised bottle honours someone with such a meaningful connection to whisky and to Killearn.
We’re delighted to hear the ordering process was smooth and that the presentation hit the mark and of course, we’re thrilled the whisky itself was enjoyed too!
Here’s to many more memorable drams shared in good company.
Warmest regards,
The Glengoyne Team
Reply from Glengoyne Distillery
What a lovely way to celebrate Gail, we’re so pleased to hear our whisky made for the best birthday present!
It’s wonderful to know you found it great value and that delivery was speedy too. We hope every sip brings a smile and a moment to savour.
Warmest regards,
The Glengoyne Team
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