Glimmr Reviews 

I’m very happy of how Glimmer took care of me and my house, with a simple and efficient process. The professionalism of both the customer care service and the cleaning service associates stood out to me. Highly recommend to give them a chance!

I have been using this cleaning service for my office for the past few months and have been extremely satisfied with the level of service provided. Special thanks to the Glimmr happiness team. The team is punctual, friendly and always go the extra mile to ensure our office is super clean. I highly recommend this company to any business needing good cleaners.

Very good clean and very professional booking service. I used to use Housekeep and they never let me cancel. Got so fed up with it that I decided to go here. So far so good and think their cleaners are vetted!

Helped me find a cleaner for a deep clean at very short notice (same-day). Went the extra mile. Thank you Glimmr team.

Great cleaning and customer service! Best cleaning company we have used :)

Really great cleaners! We've used Glimmr a lot of over the past 2 years. We manage a few Airbnbs and the cleaners are always very reliable, punctual and the customer team always go the extra mile to help us out especially when things don't quite go to plan. Would recommend to anyone else looking for a good cleaners!

I’m surprised at how this agency is still in business. Over the last 6 months their cleaners have either been hours late or not shown to the booking for at least half the cleans. This of course with either 5 minutes notice or none at all.
On top of that, most of their cleaners just leave early as well, especially if you’re in another room working and won’t notice them sneaking out leaving stuff undone.
Lastly, the receptionists are really rude as well and only reply when they have an excuse to avoid accountability or when they want to take out their frustrations for being so (purposely) incompetent on their clients.
Not surprised they have very few cleaners if this is their standard behaviour, I’m sure they’re losing clients by the minute too.

unprofessional,rude and indecent activities with these lowlife people. Timewasters with no good communication skills, not straight forward at all. Risking people life. Lack of home morality. Never use these scams bunch of ridiculous people again. Nonsensity characters.

We booked a weekly clean, but over a three week period, they only managed to send one cleaner once.

The very first clean was cancelled with just 40 minutes notice, and they had no alternative cleaners on any alternative days available. What a great first impression.

The second clean happened on time. There was definitely room for improvement, but overall it was fine.

Third clean didn't happen, as the previous cleaner had become unavailable, the replacement cleaner they offered also later became unavailable, and then they finally terminated my services as they had literally nobody else to send me.

The idea that they would be able to deliver on their advertised happiness guarantee of "If you're not satisfied, we'll come back to re-clean at no extra cost" is laughable, when most of the time they can't even manage to send anyone to clean it in the first place.

I thought a cleaning service would relieve my stress. Instead, I got to deal with rescheduling calls and last-minute cancellations on a near-daily basis. Avoid, avoid, avoid.

I had a deep clean by Glimmr just before Christmas, and was very happy with the service. My cleaner, Jolanta, was punctual, very friendly and did an excellent job! I'll definitely use the service again.
A 4hr deep clean cost £80 + £6 optional fee for the cleaner to bring their own products

If you want a cleaning service who hounds you constantly to move your appointments and cancels on you last minute, then book with Glimmr

I had two domestic cleans with Glimmr, agreed on their website that this would be on a biweekly basis on Sundays. The first time I had the clean, they moved my appointment from morning to afternoon, which was fine. The second time I tried to have my clean, they cancelled and rescheduled my appointment no less than 5 times, pushing my clean into the weekdays when I had work, constantly calling me while I was at work, which I tried to be understanding about given the 'covid' climate. At this point, i hadn't had my house cleaned for 3 weeks. To top it all off, they finally cancelled on me less than 24 hours before my clean was due and said they didn't have any more availabilities in the near term to book me in

The entire process with them was stressful and just absolutely ridiculous. Avoid at all costs. Only book with them if you want to go through weeks of hassle to just end up cleaning your house yourself

Avoid at all costs. Completely unreliable. I booked these to do an end of tenancy clean for the morning before my move. A few days before the cleaning date they called to say the cleaner had another booking and so they would have to send someone else, but in the afternoon. I agreed, but stressed how it was essential that someone was available on the day in question as it left me no time to find an alternative solution. On the day of the booking I called them, to be told they had not been able to contact the cleaner, and that he/she had not showed up for their earlier appointments. They then suggested another cleaner might possibly be able to come later in the afternoon. Given the extreme unlikelihood that this person actually existed or would turn up, I had to request a refund and look elsewhere.

We arranged an end of tenancy clean with specialist carpet cleaning...

Long story short, would just say avoid, wish I hadn't spent the money with them and looked harder for recommendations.

The customer service to arrange this was ok, and I was hopeful when the cleaners arrived that they would do a good job, although it had been recommended that I not be in the property whilst the cleaning occurred.

Although on my brief inspection the flat looked cleaned, when I actually looked (and not in hard to reach places) the reality was that a tardy half a job had been done. What was worse, the carpet had been pulled up by the machine to the point where some of my doors would no longer open.

Again, the customer service team were understanding, but the follow up visit to try and right the initial wrongs was worse than the first time around.

Outright rude cleaning staff barged into my flat, didn't listen to what I was saying to clarify where the missed areas were, did a cursory dusting and then left with the flat in exactly the same state as before, all the time muttering expletives.

I can't believe we paid so much for this and that since sending a description of our experience we haven't received any word back from them.

Update: Once they had realised that my email had been missed they did their best to rectify my situation.

A big thank you to Glimmr. Very personable and significantly cheaper than some local competitors. I had hoped for a certain level of service but this went far beyond my expectations. Absolutely immaculate following a very comprehensive clean. They even tended the plants. Highly recommended.

You book this cleaning company online. They call you two days before the clean they will say the cleaner is unavailable but charge £12 more for the cleaner to come on the bus with a mop and charge you the 100%cancellation fee if you won’t pay it. They state they’ll not charge you but they do. be warned they are then not responding to the phone or emails

The cleaning was thorough and exceptional. Very friendly and worked hard.

Excellent customer service. Patricia the customer service agent, really helped me, there was no availibility for a next day service. But she secured a cleaner last minute, while keeping me informed how the search is going. Excellent phone manner, friendly, reassuring very dilligent.

My cleaner was equally friendly, courteous and the cleaning result was perfect (Katherine Vasquez). I will definitely use again.

Lovely and friendly cleaners, easy to set up booking, both cleaners truly went the extra mile. I've never seen my house so clean!

The cleaners came on time and made my flat shine. It was clean before but they worked hard to make it spotless.

Needed a one off cleaner when our regular cleaner was ill and glimmr were amazing - super responsive and helpful and the apartment was absolutely spotless afterwards. So pleased.