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See what reviewers are saying

Rated 5 out of 5 stars

The service is very reasonably priced and they are very responsive to any issues. They also have some robust self-service capabilities - I was able to set up a multi-person set of call trees on my ow... See more

Rated 5 out of 5 stars

This is an excellent service provider in global call forwarding, affordable and if you encounter any issue they attend to it immediately. Particularly, Beny Mouen Sales Manager - APAC has been very p... See more

Company replied

Rated 5 out of 5 stars

What an amazing company and service over the world. I just one of the client for this company, but when I occur any problem, no matter how big or small. they always provide immediately response and f... See more

Company replied

Rated 5 out of 5 stars

On 19 Oct 23 all of my credentials were stolen and I had no contact of any kind to anyone. So I remembered that on my computer I was a client of Global Call Forwarding (United World Telecom). The Fir... See more

Company replied

Company details

  1. Telecommunications service provider
  2. Business-to-Business service
  3. Call Centre
  4. Phone and internet services

Written by the company

Global Call Forwarding provides cloud communications solutions for businesses around the world. The company specializes in providing cloud-based phone numbers from more than 160 countries. These phone numbers can be used to make and receive calls. Global Call Forwarding also offers advanced cloud telephony features and value-added solutions that give businesses more control over their international phone numbers. Some popular features include IVR, advanced routing, outbound caller ID, call recording, call transcription, local ringback tones, voicemail, customized greetings, custom reports, and AI insights. Global Call Forwarding prides itself on its 24/7 live support model, high-quality international voice solutions, and network reliability. The brand was launched in 2007. Its parent company has been in business since 1996 and has over 28 years of global telecommunications experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Benny Mouen to the rescue.

Had an inquiry about my account and adjustments to be made. chatted with Benny Mouen; immediately he was very professional, attentive and great customer service oriented, where the problem solved in few seconds.

13 November 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you for your review!

Rated 5 out of 5 stars

Above and Beyond

On 19 Oct 23 all of my credentials were stolen and I had no contact of any kind to anyone. So I remembered that on my computer I was a client of Global Call Forwarding (United World Telecom). The First message you see is "We're Online!
How may I help you today? Once I made contact on the night of 23 Oct 23 three members of the support began to assist me. After 2 great attempts that night I went to bed a bit discouraged, but the next morning when I engaged Beny Mouen he was confident and tackled my problem with immediate success. To insure that I understood all of his instructions he called and walkie talk me through the entire process within 5 minutes. I knew his and his co-supporter were dedicated to my success. Above and Beyond like Military precision.

24 October 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you so much, Jimmie, for your detailed and thoughtful review! We're sorry to hear about the challenges you faced but are glad our team, especially Beny, was able to provide the support you needed. It’s great to know that our service met your expectations, and we take pride in delivering prompt, effective assistance when it matters most. Your kind words mean a lot to us, and we’re honored to have earned your trust!

Rated 5 out of 5 stars

Customer Service is Excellent!

Process of setting up the account is quick and easy with the help from the staff. Staff is really helpful and responds quickly. Special thanks to Lin, Dennis & Beny, really appreciate it! :)

12 October 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you for your great feedback! We're glad to hear that the account setup process was quick and easy with the help of our team. Special thanks to Lin, Dennis, and Beny for making your experience smooth! We truly appreciate your kind words and look forward to supporting you further.

Rated 5 out of 5 stars

Helpful Staff

The staff was very helpful when teaching me how to use the service.

22 September 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you for your review!

Rated 5 out of 5 stars

The customer service is excellent and…

The customer service is excellent and their staff always provide prompt and comprehensive reply. Special thanks to the staff of Lin and Harry that they pay lots of effort and keep follow up in every single status. Good service provider: )

5 September 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you for your wonderful feedback! We're thrilled to hear that Lin and Harry provided you with prompt and thorough support. It's great to know their efforts made a difference, and we're proud to be your service provider. We appreciate your kind words and continued trust!

Rated 5 out of 5 stars

Comment on service

The product and service that fits the requirement for company and personal. Deliver a reliable and good quality of service. Prompt respond for any support request. Those are the main area that I have used your service for more than 15 years.

18 August 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you, Jerry, for your loyalty and trust over the past 15 years! We're delighted to hear that our product and service have consistently met your needs, both for your company and personal use. Providing reliable service and prompt support is our top priority, and we're grateful for your continued partnership!

Rated 5 out of 5 stars

Luke and Thadeu and the rest of the…

Luke and Thadeu and the rest of the team were really helpful. We had a couple of minor issues but they were resolved straight away.

Would certainly recommend.

14 July 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you for your review!

Rated 2 out of 5 stars

Global Call Forwarding

Hi, the service is really and very professional, But I'm not satisfy with their Hid fees as should they charge me around 8$ but they did about 15.85$ with a very hilarious reason, let see the next month! as they told me will reduce the fee, if they did, I will write it here, if go to another direction, as well back here to write my comment for people.
always business should be clear.

Dr Arian

1 July 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Hello Dr. Arian,

Thank you for your kind words about the professionalism of our service.

I'm sorry you feel that way about hidden fees, but please note that the pricing and fees are indicated throughout our signup process and on the invoice. You signed up for a US phone number ($7.95/month) plus SMS forwarding ($5.95/month).

In addition, we charge a 14.3% Regulatory Recovery Fee to help recover a portion of the costs incurred in funding and complying with worldwide government regulations, mandates, programs, and obligations. This fee is very common among global telecom providers, many of whom charge between 12-24% of the invoice total. The Regulatory Recovery Fee is clearly indicated in our Terms & Conditions, which new customers must agree to upon signup.

Please feel free to contact us if you would like to go in another direction. Our services are month-to-month with no commitment.

Sincerely,

Luke

Rated 5 out of 5 stars

Good service

The service they are providing is of high quality and the entire team as well as the client are really happy with the choice. The support from them is top notch too, really helpful and dedicated persons.

12 May 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you very much, Remus, for your kind words. Support and service quality are our top priority. We truly value your business.

Rated 5 out of 5 stars

Excellent service experience with GCF

What an amazing company and service over the world. I just one of the client for this company, but when I occur any problem, no matter how big or small. they always provide immediately response and follow up with my inquiries all the time. Beny who is my account manager, keep touch with me all the time until my problem solved. Thank you Beny and GCF. will keeping business with you always.

10 May 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you for your kind words and continued trust! We're delighted to hear that our team, especially Beny, has been able to provide prompt and thorough support whenever needed. It's great to know you’ve had such a positive experience, and we look forward to continuing our partnership with you!

Rated 5 out of 5 stars

Very simple software and never had a…

Very simple software and never had a problem with it. We used it for 7 years to forward a French number our French team in the UK.

17 February 2023
Unprompted review
Global Call Forwarding logo

Reply from Global Call Forwarding

Thank you for your review!

Rated 1 out of 5 stars

They are totally scam company

They are totally scam company. They keep charging my credit card after I closed my account and don't let me delete my personal information from their platform. Don't give your personal information to them and work with a good call forwarding company

2 October 2022
Unprompted review

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