Global Telemetrics Reviews 

Fantastic company very helpful and very polite

Alex was very helpful and resolved my app error very quickly

I have praise this company for their customer service. After having problems with my immobliser, they worked hard to sort it out. With complicated electronics in modern cars, I understand that problems can arise. This company don't shrug their shoulders or pass the buck. They fix the problem, no matter how much it costs them. In a world where after sales service is non existent, these guys provide first class customer support. I am grateful to the entire team for their persistence. They also respond very promptly if they suspect that the car has been stolen which was my fault on a few occasions.

efficient, effective and courteous

The tracker itself has been great so far. It’s reliable, and after an initial issue with delayed real-time tracking, things have improved significantly. That part of the system is now working exactly as expected.

However, I’ve had several problems with the D-ID app since installation. After switching to the physical card, I stopped receiving notifications altogether when the card is off . It seems the card isn’t properly linked to the device, or there may be an underlying issue that hasn’t been resolved yet.

At this point, the tracker is the only part of the system that’s actually working.

I had contacted GT and numerous occasions regarding the app, if you look at my history you will see how many times I had done so! I seemed to get a different answer everytime, I was told all different reasons why the app wasnt working. I even told Debbie(Manager?) that I was prepared to not renew my subscription! I was in communication with another tracker company (Scorpion) to take control of my Motorhome, however I thought I would give GT one last try to get my app to work on my phone, i spoke with Kirsty who understood my frustration Kirsty told me she would call me back with an answer to get the app to work, true to her word Kirsty called me back and we went through what she thought would sort the issue, Kirsty was very patient with the situation and talked me through the process, Kirsty explained that for my login-in to work more smoothly I needed to get my Samsung To access my bio-metric fingerprint, not one of the tech guys suggested this! even though they all knew which phone I had, What I am trying to say is that Kirsty has saved GT from loosing my subscription! (and probably others) she deserves a bonus because now if there are anymore customers with issues Kirsty has the answer! I would like to thank Kirsty for the kind way that she operates! others take a leaf out of her book.Payrise would be nice.
Richard Hunter

Callum was very professional, with troubleshooting my card and my mobile app with reference to my motorbike tracker, very well done thank you.

An excellent company who employ staff that are engaged and smart, just like their products. I own RS6 and with Global T looking after car/me it takes away 99% of worry in case of 'you know what'. Their easy to use App, tracking, immobiliser + Audi's Thatcham + 2 steering locks - is hopefully game, set & match!

Great service. Helpful. When I’ve spoken with staff they have always provided clear answers and been more than willing to answer questions. I had no problem transferring a subscription over from one vehicle to another. They also answer the phone quickly! I like that. 😃.

Awful company to deal with. I had bought a McLaren that had their immobiliser left on the vehicle. The car randomly one day would not start and I kept thinking that it must be something battery related or starter motor. Eventually somebody advised me that it might be an immobiliser turns out it was fitted by this company and a randomly kicked in. They managed to disable the immobiliser only a day later to again reactivate. I then asked global telemetrics to remove their device and they advised me to contact some installers. This isn’t my responsibility to sort out as they have left their device and can control my car as they please. I am now looking to take legal action to have them remove their device from my vehicle.

Very professional when I could not do the renewal on line the person who handle my problem solved it very quickly

Had my motorhome stolen and it was the tracker that helped get it back. Now updated to include the immobiliser so now they won't be able to start it if they steal it again.

We purchased a van in 2021 that had a tracker fitted so we took over the subscription which expires in JUL 2027, we have decided to trade in our van for a new vehicle which comes with a tracker already fitted but from a different company. Having just spoken with customer services it appears that if we deactivate the tracker when it goes to the dealer as a part exchange we get no money back at all. When a new owner activates the tracker they get more money from the new owner. They get paid twice in effect, this is disgusting, I can’t say how disappointed I am.

Kirsty was amazing - she really went the extra mile to help me.

We had a Global Telemetrics S5 tracker with driver ID installed in our new campervan. After a few installation and teething problems our tracker is running fine. A big weakness in security of this tracker is If I drive our camper without a driver ID card present I receive a call asking only my name and postcode to prove my identity. I find this very poor security given many motorhome owners will travel with printouts of site bookings showing their name and postcode which thieves could find and use. I'm amazed Global Telemetrics don't issue a 4 diget pin number for owners to quote and prove their identity. I'm more surprised that Thatcham permit only a name and postcode as proof of identity for S5 level security.

UPDATE

As a consequence of this feedback Global Telemetrics contacted me to set up a password which will be required in future to confirm my identity. Apparently this should have been offered to me post installation but wasn't for some reason....

Charlie of Global Telemetric's was very helpful, and nothing was too much trouble for him, going through the systems, installation & subscriptions. Together we decided upon the best system for me. Mark then set up the full process even liaising with the car dealer to obtain the best install date & communicated with me regularly until completion & handover. A knowledgeable chap, helpful & polite, a great company Ambassador. A pleasure to deal with. Thank you.

Unbelievable I’d just jumped in the tow truck and the guy fromTelemetrics was on the phone. Amazing service

Had the tracker fitted October 2024.

First was replaced due to it not remote immobilising.
Second unit offered poor GPS signal, thought the car was on when it wasn’t , off when it was on, or in a location it was in several hours earlier. Took months of an installer (who was brilliant) coming backwards and forwards to try and fix it etc
Reported a month ago that there was GPS issues, delays on ignition, gaps on tracking, was forwarded to technical team, emails backwards and forwards of we are looking and will monitor it, 6 weeks later there has been no improvement, can't even get an email or an update from them, infact it seems to be even worse.

Feel like just ripping it out because I can’t even be bothered to deal with all the hassle, teething issues and aggro of chasing them etc.

Of the 8 months I had it, only one and a half have been OK and working.

Responsive and efficient customer service - much appreciated!

Great service when I had an issue using the app. Alex listened to my issue, we tried a number of things and manage to resolve the issue in the first call ..... which was brilliant.