Globeheating Reviews 13

We had our bathroom completely stripped out and replaced. The standard of work, communication, and professionalism throughout the whole job was exceptional - we couldn't be happier, and I'm sure you'll agree it looks amazing!

The reviews here are very positive. Unfortunately, that was not our experience. I had an Ideal Icos boiler where the control board had failed having only been replaced 18 months previously. Chris persuaded me to replace the boiler with a Baxi boiler (rather than getting the existing boiler repaired) and assured me that we would not have the same reliability problems with a Baxi boiler. He did not disclose that he only installs Baxi boiler. On installation of the boiler, he specified the size of the boiler based on the existing boiler (30kW). He did not consider the size of the house, the number of radiators or the fact that we had a water softener. From day one, we had problems with the boiler. There was a gas leak. Both Chris and Baxi could not locate the leak. Baxi replaced the combustion unit, but still gas was leaking. After 3 years, the heat exchanger failed. Baxi was called out to replace the heat exchanger. The Baxi engineer was very honest. He explained that the boiler was not suitable for houses like mine. The boiler was having to continuously work at the limit of its capacity to heat our home. The boiler is fitted with an aluminium heat exchanger and that was corroding due to continuous use of the boiler. In spite of the fact that the boiler was only 3 years old, he strongly advised replacing it with a boiler that had a stainless steel heat exchanger. He said that he could replace the heat exchanger, but it is a messy job and it would fail again in 3 years. I took up the case with Baxi head office. They tried to reassure me that their boilers were reliable and they extended the warranty a further 3 years and so I got them to replace the heat exchanger. I also asked them to carry out further checks to locate the source of the gas leak. After over 3 years, they eventually located the leak. One of the pipes had not been properly welded during installation of the boiler. 2 years and 11 months later, the heat exchanger failed again. I emailed Chris asking why the boiler was repeatedly failing. However, all he would say was that he had not had issues with the heat exchanger on other boiler installations and that it was a matter for Baxi. I tried ringing him on a number of occasions to discuss the issue, but he would not return my calls. On a positive note, Chris and Shane are pleasant to deal with. However, my experience is that they don’t want to take responsibility for their failings in the problems with my boiler and the fact that they did not carry out a proper assessment to determine whether the boiler would be suitable for our home. For others out there, it is also worth understanding that they only install Baxi boilers so you need to ensure that the Baxi boiler will meet your requirements. Baxi do not do heat only boilers with stainless steel heat exchangers so there are limitations in the performance of their boilers.

Can’t believe it’s been so long but the boys were back. We managed to nurse the boiler along, but it was finally time to replace it. A quick call to Globe Heating and a date was agreed.

Like I said before, they provide great advice and don’t try to rip you off.

I had a particular boiler model in mind but when I mentioned it, they provided sound advice on a different make and with a huge saving on what I thought I would be paying.

They turned up on time, covered the floor, installed quickly, tidied up and were away.

Fantastic service, thank you.

Brilliant company and really good owner. Work ethics is second to none and really friendly and helpful for advice ,I've done some with with globe heating and they are brilliant to work with on big projects would highly recommend the company as they cover Bristol area and I cover Swindon

Chris and Shane of globe heating are fantastic, they do all my installations as being a gas and plumbing engineer with years of experience myself are unable to do for various reasons. Dealing with them myself is always a positive experience. From quote to final instal and first year service its always been a positive experience. I never have any hassle and the jobs is done to a more than professional standard.
On first year service i always get positive feedback from customers on their instal process the previous year.
If you want a boiler installation done , this is the company to phone. This company fit decent quality boilers at more than a fair price. look no further.

Great from start to finish. These lads know what they’re doing and nothing is to much trouble. Fully explained every step and made us feel at ease. Very professional with a touch of humour, which is always nice these days. Thankyou Chris and Shane

Chris and Shane are top guys, honest, tidy, hard working and in my two dealings with them always put my needs and my family first. Two brilliant jobs completed by them in the time stated at the price stated and were happy to do a few little bits for me at no extra charge. Look no further for your plumbing needs I really can’t praise them enough 10/10

Top job friendly good workmen .seem very honest and done a great tidy job thanks guys 👍

I was so great full when Shane and Chris turned up from Globe to attend to my leaking boiler and managed to repair it and renew some pipe work they advised me that the boiler was over sixteen years old and I confirmed this they will be back before winter to replace it can't thank them enough very professional no fuss neat and tidy

From start to finish I was very happy with the guys from Globe. Very tidy work and a quick professional job. Will highly recommend and will be using for all my servicing and any future work.

Chris and Shane are a great team. Totally reliable, you can be sure you are getting the best work at the best price possible.
From the moment they come in your front door and cover all the carpet from the door onwards you realise you have people who care in your home.
Be totally confident in your choice of using Globe Heating.

Globe Heating have carried out many jobs in my house and I am always very pleased with the results, they are very knowledgeable, tidy, friendly and they are very good value for money. Would not hesitate to recommend this company to anyone.