Terrible after-sales customer service from Glossop Caravans. We purchased a Camptech Cayman awning, but upon first use, we found a rip in the side skirt and a missing curtain fixing clip. While t... See more
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I’ve bought several items from Dominic at Glossop Awnings & their customer service is outstanding. Dominic has gone out of his way each time I’ve been looking for an item, searching their warehouse, s... See more
Company replied
Today we visited the awning department at Glossop caravans with some awning poles that had come apart. Dominic Pole cheerfully repaired the poles in a matter of minutes and demonstrated how we coul... See more
After being let down when our awning didn't arrive, they gave us another, more expensive one in place of it Delivered within a week Dom was our salesman and couldn't have been more helpful We erec... See more
You should know
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Harrogate Camping Show
Met the staff at the Harrogate Camping show and they were lovely, helpful and informative. Met them last year at the same show and they even let us have some of their little flower pegs. They helped us this year look at an air beam pump. Amazing company, highly recommend.
Harrogate Camper Show
Excellent Service at the harrogate motorhome and campervan show. Purchased the vango airbeam sunlight air. Thank you
Vango air beam is amazing just been to…
Vango air beam is amazing just been to the show in Yorkshire and the assistant for vango is amazing helpful and wouldn’t buy any other make great day out
Friendly staff and very informative
Friendly staff and very informative
Absolutely faultless excellent service
Absolutely faultless excellent service. Ordered one morning and delivered 9am the following day.
Great Service and Advice
Great Service and Advice to ensure we purchased the perfect awning for our needs
Great informative help given and no…
Great informative help given and no question deemed as non relevant. Really happy with the service.
Great range of products on show!
Great range of products on show! Really helpful and knowledgeable staff!
This is my 2nd screenhouse 6
This is my 2nd screenhouse 6, first one lasted 2.5years of being constantly outside. Awesome product.
Awning pole repair
Today we visited the awning department at Glossop caravans with some awning poles that had come apart.
Dominic Pole cheerfully repaired the poles in a matter of minutes and demonstrated how we could repair any further breakages.
What a wonderful service - 5 star 🌟
Thank you 🙏
Faulty item will not refund or exchange due to opening the packaging
Ordered 2 windbreaks. Only received 1. Chased the other 1 "oh sorry did no one call you we don't have any left in stock, we can send you the x demo at a discounted price ". Received and it was faulty. Called customer service told to send photos which I did. No one came back to me. Chased again oh we cannot refund or replace because you have opened the packaging!!!!!! We have to to make a claim under the warranty!!!!
DO NO BUY ONLINE FROM THESE PEOPLE UNLESS YOU JUST WANT TO LOOK AT IT IN TJE PACKAGING
Recommended!
We ordered an Isabella Sun Canopy on a Sunday and it arrived on the Tuesday. Quick delivery and a good experience all round.
Camptech awning
I bought an awning, put it up as per video and instructions! 10 days later the rain had completely stretched the roof and bent some of the bars, this was early July contacted them mid July after being alerted by the owner of my site that the roof was holding water and neighbours had been in to push the water off!
I contacted Glossop had to do this several times for customer service, they promised to phone back never did! They emailed me a week later and then again 4 days later I replied each time and now they reckon that my new awning is not covered by weather damage! On the instructions it says nothing about rain only about storms!
I is Summer we haven't had a storm , we live in Wales it rains a lot! I paid for a seasonal frame therefor I expected the awning to last more than 10 days! I now have put up extra bars and broom handles to get me through the season! I am not happy!
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