Emil has been very helpful eith my withdrawal query. Helpful staff highly recommend.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and really good gameplay from my first deposit. Customer service agent Maxi was really helpful also with a bonus being added.
Company replied
I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
Company replied
I have a very good experience at the live chat with Vlad S., it doesnt happened in most of the casino online. Very friendly and taking the time to explain everything thing I asked for.
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
4.0
Great
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used the chat and was assisted by… very helpful
Used the chat and was assisted by Patrick. Very helpful
1 March 2024
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Ib Ze!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Verification & Withdrawal
I have just joined this site an have attempted to make a withdrawal, I was required to send in documents which I have, I was informed by Teresa that all documentation was recieved and no more was required, I as then informed by Rachel that my account was now verified and payment would be processed by the 22nd by 6pm. I have had no confirmation my account is still suspended. I have continued to ask via the chat for an update and had several different responses again asking for documentation or it will be processed by 6pm. My emails have gone ignored since the 21st
EDIT: I have been contacted by glossy bingo and have recieved notification of withdrawal however it is for much less, I have contacted them directly and have been assured my withdrawal for £700 will be processed. I will update again when I recieve the money and how much it was
19 February 2024
Unprompted review
Reply from Glossy Bingo
Hi Couragly,
Thank you for bringing this matter to our attention and for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you have encountered while attempting to make a withdrawal from our site.
We understand the importance of timely and transparent communication, especially when it comes to account verification and withdrawal processes. It is disappointing to hear that your interactions with our support team have not met the standards we strive to uphold.
We have reached out to you to ask for more details which will help us to locate your account.
Please accept our sincerest apologies for any delays or confusion you have experienced. We are committed to addressing your concerns promptly and effectively.
If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are dedicated to restoring your trust in our services.
Thank you for your patience and understanding.
Best regards,
Glossy Bingo
Disappointed
Starts out promising but the jackpots become harder to trigger and instead of winning decent amounts your only winning pennies you could spend hundreds and have nothing to show for it
21 February 2024
Reply from Glossy Bingo
Hi Jaime,
Thank you for sharing your experience with us. We understand your frustration and want to assure you that our games are designed to be fair and random. The outcomes are determined by complex algorithms to ensure fairness for all players. However, we also understand that luck can sometimes be elusive, and winning streaks may vary for each individual.
We value your feedback and would like to help improve your experience. Please reach out to our customer support team so we can investigate further and address any specific concerns you may have. Your satisfaction is important to us, and we strive to provide an enjoyable gaming environment for all our players. Thank you for bringing this to our attention.
Best regards,
Glossy Bingo
I love Glossy bingo....
I love Glossy bingo..... really good customer support so friendly and understanding....
Lots off bonus and fair play I've had some big winnings on both bingo and slots ...so many fun hours off play with Glossy and there sister site's....it can get a little frustrating with the pay out time but if you withdraw before 8 am UK time you will get your winnings same day really reable and trust worthy
Thank you for a lot off fun Glossy bingo
Kind regards Tammy Jespersen
17 February 2024
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Tammy!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Absolutely shocking site
Absolutely shocking site, played big bass splash and as soon as I won on a bonus round it kicked me from the game withheld my winnings and wouldn't let me back into the game, contacted C.S only to be told it was a fault my end and my error even though when I tried to load the game it said I was not logged in, but I could load and play any other game on the website my winnings weren't even that big but that's not the point kicking a player out of a game and then not receiving the winnings is dodgy at best so I would avoid this website at all costs. Customer support was poor and tried to claim it was all my error and that I had not won anything.
14 February 2024
Unprompted review
Reply from Glossy Bingo
Hi Dave,
Thank you for bringing this to our attention, and we're truly sorry to hear about the experience you had while playing Big Bass Splash. We understand how frustrating it must have been to encounter technical issues during a bonus round and not receive your winnings.
We assure you that providing a seamless and enjoyable gaming experience is of utmost importance to us, and we take your feedback seriously. It's unfortunate that you were unable to continue playing the game and that the customer support experience fell short of your expectations.
Please know that we are actively investigating the issue you encountered to prevent similar incidents from happening in the future. If you could provide us with more details about your experience, such as your account information and the time of the incident, we would greatly appreciate it.
Once again, we apologize for any inconvenience this has caused you, and we hope to have the opportunity to make things right. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can assist you with.
Best regards,
Glossy Bingo
Very helpful customer service
Very helpful customer service. Big shout of to Teresa.
13 February 2024
Unprompted review
Reply from Glossy Bingo
Hi Kelly,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
I am so disappointed
I am so disappointed, at my treatment. Over a week waiting for payment, 5 days since I was checked with my documents, messed about feel let down ,very quick to send me notification on daily deals and take my money but won't pay out , very poor business
11 February 2024
Unprompted review
Reply from Glossy Bingo
Hi Steven,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you have encountered regarding the delay in your payment and the handling of your documents.
Your feedback is incredibly valuable to us, and we take your concerns seriously. We have identified the issue you've experienced and are actively working to ensure that such delays and inconvenience are minimized in the future.
We understand the importance of providing timely and efficient service to our customers, and we regret that we fell short of meeting your expectations in this instance.
If you have any further concerns or would like to discuss your situation in more detail, please feel free to reach out to us directly. We are here to assist you and ensure that your experience with us is a positive one.
Thank you for your understanding and patience.
Best regards,
Glossy Bingo
Spoke with Andrew this morning
Spoke with Andrew this morning, he was very helpful and quick to look into my query.
10 February 2024
Unprompted review
Reply from Glossy Bingo
Hi Eileen,
Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Amanda was very helpful when I had a…
Amanda was very helpful when I had a query. Very prompt with a reply
5 February 2024
Unprompted review
Reply from Glossy Bingo
Hi Linda,
Thank you for your positive review of our site. We are glad to hear that you found Amanda very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Spoke to Patrick today brilliant…
Spoke to Patrick today brilliant service and sorted my problem straight away
2 February 2024
Unprompted review
Reply from Glossy Bingo
Hi Katie,
Thank you for your positive review of our site. We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Jessica from customer support was very…
Jessica from customer support was very fast and effective when resolving an issue of me not being able to use 40 free spins on a certain game. She resolved my query by giving me 40 free spins on another game and this was hasselt free and instant. Thank you Jessica
31 January 2024
Unprompted review
Reply from Glossy Bingo
Hi Steven,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Theresa was very kind and quick at…
Theresa was very kind and quick at getting back to me really happy with the service
30 January 2024
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Abdul!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
I live in the UK England my benefits…
I live in the UK England my benefits are job centre my address is 16 norbreck road Thornton cleavleys Blackpool Lancashire
24 January 2024
Unprompted review
Reply from Glossy Bingo
Thanks for the review, Charlie.
However, we are not sure if this is for Glossy Bingo? Our Team is available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
very warm welcome from Patrick very…
very warm welcome from Patrick very well spoking go out way to help you all in all 10 out 10 for service tonite
21 January 2024
Unprompted review
Reply from Glossy Bingo
Hi Victoria,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Really polite and helpful customer…
Really polite and helpful customer service.. great choice of games and bonuses.. I would highly recommend Glossy bingo..
18 January 2024
Unprompted review
Reply from Glossy Bingo
Hi Sammi,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Patrick was very helpful and answer my…
Patrick was very helpful and answer my questions
12 January 2024
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Joanne!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Amanda was prompt and super helpful.
6 January 2024
Unprompted review
Reply from Glossy Bingo
Hi Trigno,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Amanda.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Withholding my winnings
While having a cheeky play on here I have won a big amount of £2800 they asked for documents I had sent my passport and other bits to them but due to me living with parents they are withholding my money that I have won as I can’t provide them with a gas or electricity bill but when you have explained that everything if in your parents name it’s not acceptable
Each email is different so it’s not that you talk with 1 person they all ask for a different document
I will keep everyone updated intill I have my winning that I won on the 20th December remember they ban you aswell intill you sent in your payslips when I sent in one for a document but it was not acceptable
20 December 2023
Unprompted review
Reply from Glossy Bingo
HI Kelly,
Thank you for bringing your concerns to our attention, and first and foremost, congratulations on your substantial win. We sincerely apologize for the inconvenience and frustration you've experienced during the verification process.
Your feedback is crucial to us, and we want to assure you that we are taking immediate steps to investigate and address the issues you've raised. It's disheartening to hear about the challenges you faced in providing the required documentation, especially when residing with your parents.
We understand the importance of clear and consistent communication during this process, and we apologize for any confusion caused by differing responses in our emails. Rest assured, we are actively working to improve our procedures to avoid such inconsistencies in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your patience. We will be reaching out to you directly to ensure that your concerns are fully addressed and to expedite the resolution of your withdrawal.
Thank you for your understanding, and we are committed to ensuring a positive outcome.
Best regards,
Glossy Bingo team
Reply from Glossy Bingo
Hi George,
Thank you for taking the time to share your feedback with us, and we are happy to see that your experience with Glossy Bingo was positive.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Glossy Bingo.
Best regards,
Glossy Bingo team
Great service
I had a win but hasn't reached account but spoke to Patrick today and he has reassured me it will be in my account for 6pm. Its a really good site easy to use would recommend it
18 December 2023
Unprompted review
Reply from Glossy Bingo
Hi Tracy,
Thank you for sharing your positive experience with us! We're delighted to hear that you find our site easy to use and appreciate your recommendation.
We're glad that Patrick was able to assist you and provide reassurance regarding your recent win. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you continue to enjoy your time with us.
Thank you for choosing Glossy Bingo. We appreciate your support!
Best regards,
Glossy Bingo team
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