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GlowZone Sussex Ltd Reviews 

573
•
TrustScore 5 out of 5

4.9

Gas engineer
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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and reliable service, noting prompt responses and timely arrivals for appointments. Many people highlight the professionalism and friendliness of the staff, who are described as knowledgeable and helpful in resolving issues. Reviewers appreciate the clear explanations and advice from engineers, ensuring understanding of the work performed. The team is also commended for their tidiness, consistently leaving workspaces clean and without mess after completing tasks. Overall, consumers express high satisfaction, often recommending the company for its consistent quality and reliability over many years.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as professional, timely, and efficient.... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional assistance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleasant and helpful receptionist. Engineer arrived at agreed time and offered some helpful advice. He worked tidily and left no mess. He left information about his testing results and an invoice... See more

Rated 5 out of 5 stars

Excellent service. Quick to respond to call and same day emergency call out. Engineer very courteous and kept work space tidy. Cleaned up afterwards. Job took in total nearly five hours... cost very... See more

Rated 5 out of 5 stars

I've used this company for a many years for various boiler related jobs and new radiators. Very efficient and would highly recommend. They turn up when they say, get the job done well and are clean an... See more

Rated 5 out of 5 stars

Alex is always friendly, efficient and very helpful. This time he pointed out that I needed more access to the gas meter than the kitchen fitters had allowed me, and marked out what more needed to b... See more

Company details

  1. #17 of 59 best companies in Gas engineer
  2. #19 of 45 best companies in Gas installation service
  3. #24 of 75 best companies in Central Heating Service
  4. #22 of 117 best companies in Heating service
  5. #19 of 96 best companies in Plumber
  6. #4 of 8 best companies in Radiator repair service

Written by the company

Glowzone Sussex Ltd is the premier, independent gas, heating and plumbing business in the city of Brighton. As the first heating company in Brighton to offer same-day response times to boiler breakdowns, we have paved the way in rapid response. It is this revolutionary service that has earned us an enviable reputation for being a reliable and reputable company. Our team of engineers have over 70 years experience at Glowzone Sussex Ltd alone, working on the diverse range of boilers. We offer a unique level in quality of service, achieved through considerable investment in our systems and dedicated staff. As well as offering annual gas safety inspections and boiler services at competitive prices, we are Platinum Accredited Installers of Worcester Bosch, and are able to offer comprehensive warranties of up to 12 years on our quality boiler installations and provide free, professional no-obligation quotations upon request. To help spread the cost on a new boiler we can offer 0% interest free credit over two years with Novuna Finance. To find out what other options are available, please visit our website for more details: www.office@glowzone.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

573 reviews

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4.9

All reviews

(573)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

More than a good service

Alex (I think) came on time, was very friendly and was very good at explaining things. In particular, I was having a problem last winter with the radiators and he gave very useful advice about rebalancing which I shall be following up with Glowzone in the autumn

8 August 2025
Rated 5 out of 5 stars

20+ years

I have been with Glowzone for over 20 years. They were a little on the pricier side originally but the team is efficient, quick, no messing around and I have been looked after well ever since.
I even left the system in their care when I went away for a few years. They were great.
It’s a family feel firm and I defiantly recommend.

24 July 2025

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