First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
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The Delivery agent didnt even bother to ring the bell or try to delivery the package. he happily routed it to a packet shop where as I had to take permission to stay home so i can receive the importan... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
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Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Company details
- Courier and Delivery Service
- Courier service
- Delivery Service
- Logistics service
- Shipping and postal service
- Shipping service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
101k reviews
Asks customers to review
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Agressive behavior by delivery man
On 08/06/2026 at approximately 10:30 AM, a package was delivered to my address.
The driver rang not only my doorbell but also my neighbors', despite the fact that I opened the door within seconds. When I politely asked him not to ring my neighbors' doorbells for my deliveries in the future, he reacted with extreme aggression: he slammed the door and prevented me from closing it. His behavior was threatening and completely unacceptable.
Update: I asked the company to please change drivers so I don't have to face this agressive man in my home again and their response was "... a change of delivery personnel cannot be implemented for operational and logistical reasons."
Very dissapointing.
8 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Probably the worst shipping company.
Probably the worst shipping company.
I am waiting for my packet, they try one attempt when i'm at home and fail, never do they call me, i change the delivery to a pick up station to make it easy for them, and contact support, which is almost inexistent. Someone writes back to me, that its too late, and the packet is going back to the sender. They kept it for less than one day, never bothered to call, or send an email. Just terrible experience.
Will no longer be buying from companies that ship via GLS if not resolved presently.
4 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
I cannot be satisfied with options when…
I cannot be satisfied with options when deadlines are not met
5 June 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Worse courier ever
These guys never deliver the goods, always send them to pack station or shops, it’s not the first time and I’m always at home, sick and tired of it, they’re just lazy to do their job.
5 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Delays and poor tracking
The items should have been delivered on Wednesday but they never came. It's now Friday and tracking says they got back to parcel distribution center and no actual information on when it's planned to be delivered.
UPD: after GLS reply to this comment, I immediately wrote an email to the address, they provided and got an auto-reply, that they are very busy and the answer might take longer. So if I understood it correctly, for a public reviews at the trustpilot they are answering quite quickly, but for private email requests they are very busy to reply. I think this itself is worth reducing the rating even further down.
5 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
um deine Privatsphäre zu schützen, können wir dir leider nicht direkt hier antworten. Aber keine Panik, wir sind fest dazu entschlossen, dir optimal weiterzuhelfen oder dein Verbesserungspotential aufzunehmen!
Schicke uns einfach eine E-Mail an service-trustpilot@gls-germany.com.
Erläutere uns nochmal kurz deine Situation und vergiss bitte nicht, uns deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und deine Postleitzahl mitzuteilen.
Wir nehmen dein Anliegen mit voller Ernsthaftigkeit in Angriff und werden es umgehend bearbeiten, sobald wir die benötigten Informationen per E-Mail erhalten haben. Du wirst eine Antwort innerhalb von 36 Stunden von uns erhalten. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause. 🥰
Danke für dein Verständnis und deine Mithilfe!
Liebe Grüße 💙
Dein GLS Germany Kundenservice
It is completely useless, No idea why it's so well known
It is completely useless. There was no real time updates or tracking available for my package. And I didn't really change my address it was already written on my address saying to leave at a myflexbox paket station in my apartment but none of that was taken care of infact my package was delayed saying they need further information on the address when there was honestly no other information i could provide, still i gave my best description of the address and how the myflexbox station is inside my housing society itself and mind you I gave these descriptions at around 12-1 o'clock PM, but still my package was delayed saying that delivery will be attempted some other day. But why??? the delivery driver must've left only a few hours ago and if I provided the necessary information again by mid-day then the delivery could've been made the same day too. Also, there's no helpline number to call and immediately inquire about your package status, you need to write a long ass email or some sort of form to just get in touch with the customer support which is not ideal and efficient for everyone, it's way easier to just call since through mails and forms it might take much take for the representatives to respond back. I've recieved packages from various other companies like dpd, dhl etc. and all of them are so good. I've had this issue earlier of the address since people don't understand that the myflexbox station is located in my society itself but still I just call the customer support and ask them to change and they change it immediately and often the delivery is made the same day. And as we speak the delivery here in this case hasn't been made yet by GLS. So, honestly it's really frustrating to go through this and having almost no where to contact to. A very disappointing experience indeed with GLS.
3 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Easy to choose the drop-off place
Easy to choose the drop-off place.
To choose for future , little more difficult
2 June 2026
Reply from GLS Germany
Hi Parcel Lover,
We are glad to make you happy. Thank you for your trust!
Sending warm greetings. 💙
One start also is too much
One start also is too much, should have given -1.
Package was declared to be delivered between 10-13 then changed to 13-16.
Now shows 11 to 11.
What kind of code is running behind to show this timing?
Also live tracking truck is stuck 14 deliveries before me.
1 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Completly ignored delivery instructions
1 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
great service
1 June 2026
Reply from GLS Germany
Hi Parcel Lover,
We are delighted that you are satisfied with the delivery of your parcel. 💙
We will do everything we can to completely delight you next time and achieve the 5 stars! 🤗
Sending warm greetings. 📦
The worst courier in Europe
The worst courier in Europe, they never deliver on time, they don't ring the doorbell, and the couriers don't take the packages up to the floor
1 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
No delivery attempt
After talking to the customer service, they told me the carrier tried, and will call me a liar, when I tell them that I was sitting in complete silence, waiting for a VERY IMPORTANT parcel.
Now I have to drive 5km and carry the 30kg parcel on my own.
thanks for not doing your job.
1 June 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Shipped 10 days ago, not moving
Package was shipped 4 days ago. Not moved an inch since then. No response from support. What is this joke? This is like the most trivial delivery from one german city to another and you still embarass yourself
upd: Complete scam, still no updates since 3/06. Half-assed customer support response and then ignore. I need this package urgently and this fake "delivery company" can't do it. According to recent reviews here, they completely collapsed.
1 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
I gave them the right address but dtill…
I gave them the right address but dtill took a week to find it
29 May 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Never use them!!!
I only put one star because I had to the system makes me, I would put 0 stars. Package came from Spain no worries until it hits Germany then you very problem it only had to be no more then 5 miles and spent all day at same location. GLS are a joke I hate them
And they should just give up there service and parcels are always damaged I only had them delivered because the surplier used them. I would rather rub my eyes with Barb wire then use GLS (yes that’s right Barb wire).
29 May 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Customer service doesn’t exist, nobody know where is your package
The most terrible experience ever! My parcel stacked in their sort center because of technical failure of information in their system, I called and talked with them and the lady said she doesn’t understand what’s wrong and will redirect it to another packetshop and I can pick up next day, and after 2 days nothing happened. And no possible to call them , only robot is replying “sorry cannot help. Emails and other requests-no reply. Never again .
29 May 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
GLS is the worst company of them all
GLS is the worst company of them all. Even when you are at home—and don't see a single GLS vehicle pass by—you subsequently receive a notification stating that you have to go pick up your package at a shop because "no one was home." Can you believe it? And no, this isn't the first time they've done this; they always act this way. I think I'd be better off just stopping online shopping altogether if the delivery is handled by GLS.
29 May 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
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