Glyn Hopkin Group Reviews 

Totally disgusting attitude from the bishop Stortford branch regarding an issue. I've leased through them for 9 years and would say I'm a good customer. My most recent car all electric which has been a great car so far but we encountered an issue rece6where the car wouldnt start or even register. I called for help and advice but was treated by Ai which was terrible. I finally requested a call back as my wife works with children and her vehicle is very important. I explained my situation and very arrogantly she said I can see her you haven't had a service with us so we can't help. I said sorry I brought the car from you cars, we have a car that's electric which we don't know anything about and need someone to look at it, she still replied with unfortunately because you haven't had a service no. Was so cocky, rude and arrogant and showed absolutely no compassion at all. Needless to say I will not be renewing any further contracts with them and even after saying 9 years of loyalty, they couldn't even care less. Disgusting.

Took car in for diagnostic check as limp mode invoked. Price £180 to plug dongle in and read a code. However cannot speak to branch ( Milton Keynes Nissan), have to go through AI assistant. No communication from the branch, not getting anywhere. Don’t think I will be buying again from GH.

awful experience at Chelmsford. I booked a service and confirmed the price in advance, only to be told when I arrived that I'd have to pay an extra £20 for oil increase due to what happening in the middleEast. The excuse given was insulting. I booked a 2-hour slot but waited 4 hours with no updates, no acknowledgement, and no basic courtesy, no tea, no drink, nothing. Meanwhile, other customers came and left while I was still waiting. My car was returned dirty, with visible marks around the new tires. I paid around £750 and felt completely let down. This isn't the first time either, which makes me question the level of care and service standards at this dealership. I hope management takes this seriously, because customers shouldn't be treated this way.

Glyn Hopkin Chelmsford. Nissan Service Department. Arrived on site to be told my fixed price service price had increased by £20. Reason given; We do not use Nissan oil and cost of oil from our supplier has increased due to the war in Ukraine! Not informed beforehand and nothing on the website to say that a fixed price service is not actually fixed price. I asked to raise a complaint regarding price increase and was told it would be passed to Head Office. The car was returned to me in 50 minutes from arrival after a major service had reportedly been completed. Cost £409.40. Sophie (Glyn Hopkin AI) states the cost is £199.40 and should take 1.7 hours. I asked if a complaint had been raised as I had requested, to be told that they were just about to do so. When the car was returned to me I was given the wrong keys and was unable to gain entry to my car. Another customer had been given
my keys for 15 minutes or so who was also unable to get into their car. I checked my mileage and it was exactly the same as when I left the car despite the service sheet stating it had been taken for a test drive. If the test drive has not been completed despite the checklist stating it had what else had not been done? Considering the major service was completed in half the time Gyln Hopkin specified. I have been trying to get Gyln Hopkin Chelmsford / Head Office to respond to my complaint for 8 days now via Sophie as this seems to be the only way to get in touch. No response.

Great service from start to finish with Wayne in your Bishops Stortford branch, excellent customer service very knowledgeable was able to answer all our questions.
Such a same that Glyn Hopkin"s can't match the other companies Lease Deals as would definitely of used Wayne to sort this for us.

Great service from start to finish - from them finding a car - getting it in all perfect
I must heap praise on Liam Barrett who was my contact at Chelmsford MG he really does go the extra mile to get everything sorted 👍😀 great experience all round - Thank you

Fast turnaround. Great service from Gavin!

Gavin was super helpful and very knowledgeable on BYD’s. Will definitely come back to purchase a BYD through this dealership directly. Great test drive and Gavin ensured to run through every single feature with us - highly recommend!

Had a great experience buying a new car from Connor In Chelmsford. Very helpful and knowledgeable.

Glen hopkins
London near ilford
Experience not good
Might sure you read all the paperwork and understand
Thank you
When you ring through
No one answers the phone
This is my experience
Very frustrating 😕

MG dealership Glyn Hopkin in Milton Keynes is an absolute shambles. I would not recommend this dealership to anyone I know.
My experience left me with the impression that customer service is driven more by greed than by any genuine commitment to customer satisfaction. Throughout the process, there was little evidence of transparency, fairness, or a customer-focused approach. Instead, it felt as though the priority was finding reasons to retain deposits rather than working towards a fair outcome for customers.
The dealership's attitude and conduct were extremely disappointing. They showed little regard for their reputation or for building trust with customers. The entire experience felt misleading and left me feeling completely undervalued as a customer.
Based on my experience, this dealership deserves zero stars. I strongly advise potential customers to think carefully before doing business here.

Had a problem with our new byd after reading the reviews i was expecting a difficult experience but I’ve got to say that from my own experience with this byd dealership they was extremely helpful and efficient with getting me into a vehicle while they diagnosed my vehicle can’t fault them from start to finish recommend , Alexandra was brilliant she was very helpful and a pleasure to deal with

I needed to replace my tyres and made a booking online. However, the online booking system did not provide a specific appointment time, so I called for clarification. I was told that I would receive a phone call the following day, but no one contacted me.

I then called the branch directly and was told that I could bring my car in straight away. Relying on that information, I took my car to the branch. However, I ended up waiting almost six hours for the work to be completed.

This was completely unacceptable. Had I been given an honest indication of the waiting time, I could have brought food and drinks with me, left my dog at home or made alternative arrangements. Instead, I was left waiting for hours with no information about how long the process would take.

To make matters worse, I noticed that members of staff were offering drinks to customers waiting in the sales area, yet I was not offered so much as a glass of water during my almost six-hour wait!!

I am extremely disappointed by both the lack of communication and the poor level of customer service I received.

Disgusting service from their Milton Keynes Nissan dealership - please steer clear. A returning customer treated like dirt and the dealership manager couldn’t be bothered to return my call and their deputy manager has 0 customer service skills and just wanted to argue! And don’t get me started on the sales person

Geely Romford. I was looking at a car and it was nice, and Chloe Dean came over to me and showed me around the car. And we got in side the car and she explained all about the car and all its features. And showed me how they all worked
Chloe Dean spent a lot off time with me. She was amazing. So thank you Chloe Dean for you time this morning

Not a good experience, MG Glen. Hopkins london 436KF
Not very helpful at all.

I took it to m g basildon
Aa1. Thank you, MG Basildon.
Very good customer service m g basildon

I raised a formal complaint on 10 February 2026 and, 141 days later, I still haven't received an outcome.

I've chased it multiple times and every response is the same: someone will be in touch "as soon as possible". That never happens.

I genuinely don't understand how it is acceptable for a complaint to remain unresolved for nearly five months, especially when the company has already exceeded the timescales set out in its own complaints handling policy.

A complaints process should provide customers with confidence that issues will be dealt with fairly and within a reasonable timeframe. Unfortunately, that has not been my experience at all.

Would advise not using MG East London, on Romford Road Manor Park E12. We bought a used MGZS from them - paid deposit to hold vehicle company did not get in touch with us, we had to chase them and was told the reason was because the person who had accepted our holding deposit had left. Visited show room, saw car and paid in full direct bank payment - we were to collect the vehicle the following week, but this was cancelled due to the vehicle needing repairs following failed MOT - notified of unable to collect via text message after 5PM; we had already sold our previous car and was therefore without a vehicle. Collected two weeks after paying the whole price - car was still being cleaned on our arrival to collect. Around 2 months of ownership the screen stopped working - showing radio module initialising (nothing on screen worked including satnav) and when advice was sought, we were informed that it would need a software upgrade but because they could not book the vehicle in within the 3-month warranty then we would have to pay. Despite several emails requesting honoring warranty as it was not our fault dates were not available, no final response was given and we therefore went to a local MG dealer, paying £204 as we refuse to give the Glyn Hopkin Group any more of our money. Poor customer service and severe lack of communication.

Not happy .. we had our qashqui regased at the chelmsford branch last September 2025 and now found the a/c not working .. was told to pay again to have regassed.. when we have hardly used it.