Go Raw Reviews 

142
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I order online and collect at the Newport shop on Sunday AM. The service is excellent, with my order packed and ready for collection. The young lady is always cheerful and helpful. I also find th... See more

Rated 5 out of 5 stars

Fantastic company and great value for money. What is really outstanding to me though is their customer service. They were waiting on stock to come in so contacted me to offer an alternative. I initial... See more

Rated 5 out of 5 stars

We have been using Go Raw products at The Vale Ferretry UK for several years as part of our meat‑supplementation routine. Throughout this period, the salmon chunks, sardines and lambs liver and the Du... See more

Rated 3 out of 5 stars

This is a good company let down by a poor courier. Late and delayed deliveries, APC tend to drop defrosted meat on the doorstep and scarper - not even ringing the bell. Promises of delivery and then n... See more

Company details

  1. Pet Care Store

Written by the company

Raw food specialist superstores based in South Wales delivering to all UK areas, low prices and top quality raw dog food delivered to your door.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

142 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(142)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

I Wanted to leave a new review for Go…

I Wanted to leave a new review for Go Raw as my last one was not the best but that was due to DPD rather than Go Raw themselves.

My last couple of deliveries have been with whoever their new delivery company is and it's a vast improvement over DPD.

Instead of getting my delivery scattered across 2 or 3 vans at some point between 8.30 am and whenever they feel like it, it now turns up on one van fairly early in the day.

25 October 2025
Unprompted review
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Reply from Go Raw

Darren thank you for taking the time to write this and for your honest review. APC are our new courier but due to volumes we still need to use DPD on occasion. If you just pop a note on your order saying something like "only send with APC" that will ensure we use them for your orders. I've also popped a note on your account
Thanks again for the review
John Go Raw

Rated 5 out of 5 stars

Go Raw rock!

I’ve been using Go Raw for a while now and will continue to do so. I like the range of food on offer, the ease of ordering and the way it comes packaged, delivered right to my door. My Griffons love the raw food and bark for their dinner every day. They are very happy boys! 🐕🐕‍🦺

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I have used Go Raw for years now

I have used Go Raw for years now.
Im lucky to have 2 local stores, both of which carry a vast variety of makes and proteins/flavours, treats, supplements and various other goods.
Staff are always welcoming and very helpful with queries and advising on problems with the dogs regarding food allergies etc, and they don't just push you at the most expensive brands as their answer like a lot of places do!
I love their regular offers too, as we all need to save money where we can.
Highly recommended!

16 October 2025
Unprompted review
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Reply from Go Raw

Thank you so much for taking the time to review us.

Rated 5 out of 5 stars

Excellent

Excellent communication , Very friendly and helpful and more importantly very knowledgeable , would highly recommend.

25 September 2025
Unprompted review
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Reply from Go Raw

Thank you so much for taking the time to review us.

Rated 5 out of 5 stars

Fart free house

Really honest approach to deliver in hot weather. Good quality food and a fart free house!

8 August 2025
Unprompted review
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Reply from Go Raw

Thank you so much for taking the time to review us.

Rated 5 out of 5 stars

Very happy repeat customers

Our dog loves the raw chunks and bones, the order is always delivered fast and packaged well. We have had a few items substituted however they always call and ask if this is ok which we appreciate.

8 September 2025
Unprompted review
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Reply from Go Raw

Thank you so much for taking the time to review us.

Rated 1 out of 5 stars

What’s very suspicious also is since my…

What’s very suspicious also is since my and someone else’s original negative review about the meat smelling and being inedible and quality going down , high delivery charges etc - the company suddenly have several great reviews which have brought their rating back up - something else smells off now. I haven’t sent a complaint as the company have a disclaimer to say they take no responsibility for meat arriving spoilt so what’s the point they didn’t address the odd claim though that you can refreeze meat up to 3 times

5 September 2025
Unprompted review
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Reply from Go Raw

Thank you for taking the time to review us. Due to a number of "fake" customer reviews our marketing department have asked genuine customers to take a moment to leave us a review and we are grateful to all these customers for doing so. Once again we ask that if you do have a genuine complaint that you contact john@go-raw.co.uk and we will do whatever we need to try to resolve things for you. We have asked you to do this previously but have not received any contact from you, if this is a genuine complaint please contact us so we can help.

Rated 4 out of 5 stars

Great company that I use regularly

Great company that I use regularly, product is always as ordered and if there are any issues they call you up and tell you! ( how refreshing is that!)
Friday offers by text are welcome and can sometimes surprise with a bonus discount. The only issue I have found is I’m not getting any kind of order despatched notification, I get the confirmation of order then I have no clue as to when the order will be delivered until the day of delivery. It’s not a big issue but it would be handy to know that information. Great company, straightforward ordering process and good communication other than the despatch bit! Nice one folks.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, we have been ordering from here for a long time now and never had any issues. The dogs seem happy with their food and treats! Even when I had forgot to change my address the team were great at resolving the issue for me.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Shame about the plastic wrapThis is the only food my dog will eat

This is the only food my dog will eat, she is not food driven at all and on top of that she has so many allergies so as you can imagine getting the weight up on her is really difficult and being a German shepherd she needs it. My only criticism is that there is now plastic wrapping on the blocks of meat. Having no wrap to deal with is what attracted me to this company

*** have emailed you John ***

19 August 2025
Unprompted review
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Reply from Go Raw

Hi Donna
Thank you :-)
If you pop me an email let's see if I can find some sort of solution for you.
John

Hi Donna we are gutted to lose a star :-( can I look into this for you. Could you email me john@go-raw.co.uk so I can look into what youre buying from us. Unfortunately most manufacturers use plastic packing but some of it is recyclable
Southcliffe breeder blocks used to be unwrapped but I believe their choice to wrap them was forced on them by Defra and not a choice they made voluntarily unfortunately. If you drop me an email I'm happy to try to provide a resolution for you and get my 1 star back :-)

Rated 5 out of 5 stars

I have been using go raw since my dogs…

I have been using go raw since my dogs were 12 weeks old they are 4 and 2 now. I have never ever been let down when it comes to delivery or collection always have what I need and there is a wide variety of raw food even if my usual stuff isn't available. Keep doing what you do best and I look forward to seeing you next month. Dan.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great

Great communication, always call if they don’t have something in stock for delivery and will suggest something else if you need help. Super knowledgeable and extremely reliable! I just wish they’d bring back the 1.3kg own brand completes as it was so convenient, but they do have loads of variety at all price points. I’ve looked at almost every provider in the UK and these are the best value for money without compromising on quality.

3 September 2025
Unprompted review

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