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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness, making the tours enjoyable and informative. People particularly appreciate the insights provided by the captains about Copenhagen's history and landmarks. Many found the boats to be clean, comfortable, and well-maintained, contributing to a pleasant holiday experience. However, some customers experienced issues with the service and product. There were instances where people found the steering of the boats difficult, and some felt that their concerns about boat functionality were not adequately addressed by management. Additionally, a few reviewers were dissatisfied with the company's policy regarding ponchos during unexpected rain, feeling the charges were excessive.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight the opportunity to... See more

Holidays

Clients share positive opinions on holidays. Many reviewers had a lovely time on their tours, praising the... See more

Service

Reviewers mention ambiguous feedback about service. Some customers found the service good, clear, and... See more

Product

Consumers find the product experience to be ambiguous. Many reviewers praise the electric boats, noting they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice trip with a very good captain. Sha was good to inform about the history of Københagen

Company replied

Rated 5 out of 5 stars

We really enjoyed our Harbour Tour (1h)! The boat was nice and clean, and pretty new. Fully electric so also environmental-friendly. The captain was very friendly and he told us many curiosity on C... See more

Company replied

Rated 5 out of 5 stars

Great harbour tour with a friendly and knowledgeable captain (Julian) who told us loads of interesting & funny facts about the city. This was our first full day in Copenhagen and it gave us a great in... See more

Company replied

Rated 5 out of 5 stars

The service was good, everything was clear and understandable. The instructions were also clear. We asked for blankets in case we get cold, they were given with no questions asked. So, we had 2.5 hour... See more


Company details

  1. Boating club
  2. Amusement Ride Supplier
  3. Boat accessories supplier

Written by the company

GoBoat er sat i verden for at give unikke helhedsoplevelser og uforglemmelige minder på vandet. Vi ønsker at åbne vandet op og gøre det tilgængeligt for alle. Ideen er opstået ud fra en fascination af det maritime univers og ikke mindst udsprunget af den glæde og frihed, som tiden på vandet skaber. Vi brænder for at levere trygge, komfortable og æstetiske rammer og et højt serviceniveau baseret på empati, der gør, at du altid vil føle dig velkommen og godt behandlet.


Contact info

4.2

Great

TrustScore 4 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Wonderful experience with the GoBoat Team in Copenhagen!

Wonderful experience with the GoBoat team in Copenhagen. I booked a GoBoat cruise for my partner and I, with the plan of sailing to a private spot so I could propose to her. The GoBoat team helped turn this plan into reality, and we couldn't be happier with how it all went!

Firstly, I want to say a big thank you to Julie for helping me with the planning in the run-up to our sail. She recommended appropriate pickup/dropoff points, as well as giving the headsup to the captain on the day to be discrete, plus suggesting private spots that could be perfect for a proposal. Trekroner Fortet did not disappoint! Thank you for your hard work and help, Julie - you went above and beyond.

On the day itself, Frederik was our captain. He was an excellent captain - professional, friendly, and knowledgeable. He was also able to provide plenty of recommendations for the rest of our Copenhagen trip, and he helped tee up the big proposal moment perfectly.

Thanks again - the whole experience with GoBoat was fantastic from start to finish.

27 August 2024
Unprompted review
GoBoat logo

Reply from GoBoat

Hi Sameer,

Thank you so much for taking the time to write such a wonderful review. We are so happy to hear that you had an amazing experience with the GoBoat team in Copenhagen.

It's moments like this that make it all worth it for us. Julie and Frederik will be so happy to hear your positive feedback. We are proud to have helped make your special day a reality and even more delighted that your plan to propose went so well!

We are always here to help and make our passengers' experience personalised and memorable. Your kind words and the five stars really make our day!

We hope to see you again for some more amazing boat trips around Copenhagen. Have a great weekend!

Team GoBoat

Rated 5 out of 5 stars

incredible

We made the mistake of not booking a goboat, but were given the option of a guided boat. The best mistake we made. We had an incredibly knowledgeable guide, who was fantastic. The experience was 10/10 and we could not recommend further. If you want one of the best experiences in Copenhagen, ask for a tour by a much younger version of Olivia Coleman.

17 August 2024
Unprompted review
GoBoat logo

Reply from GoBoat

Hi Matt

Thank you for the kind review.

I'm so happy to hear that you had such a great experience and that you took the time to share it with others!

If you ever come up with any suggestions to what could make our concept even better, please don't hesitate to contact us.

I wish you a very nice day.

Best regards,
Julie

Rated 5 out of 5 stars

We had a wonderful time in the boat

We had a wonderful time in the boat, independently sailing around the charming and beautiful Copen harbor. The staff was welcoming, the boat in great condition. We really want to come back and do this again.

18 July 2024
Unprompted review
GoBoat logo

Reply from GoBoat

Dear Lene

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you had such a great time exploring the charming Copenhagen harbor and that you found both our staff welcoming and the boat in excellent condition.

We’d love to welcome you back for another fantastic trip on the water soon!

Best regards,
Team GoBoat

Rated 5 out of 5 stars

Friendly staff

18 July 2024
Unprompted review
GoBoat logo

Reply from GoBoat

Kære Isabela

Tak for din dejlige anmeldelse!

Vi er glade for at høre, at I havde en skøn oplevelse på vandet, og at vores personale gjorde en positiv forskel. Vi sætter stor pris på din feedback.

Vi håber at se jer igen snart til endnu en tur i kanalerne!

De bedste hilsner,
Team GoBoat

Rated 5 out of 5 stars

Amazing trip

Amazing trip, we had so much fun - thank you!

15 May 2024
Unprompted review
GoBoat logo

Reply from GoBoat

Dear Adrian

Thank you so much for your amazing review! We are thrilled to hear that you had such a fun and enjoyable trip with us. Your positive feedback means a lot to our team. We look forward to welcoming you aboard again soon for another great experience!

Best regards,
The GoBoat Team

Rated 5 out of 5 stars

Quality time with the family

Wonderful way to celebrate a birthday with my family. It will be an anual tradition now.

5 August 2022
Unprompted review
GoBoat logo

Reply from GoBoat

We already look forward to seeing you next year, Michala!

Thanks for the kind review!
Best
Team GoBoat

Rated 5 out of 5 stars

Very good

Got the tickets as a present, I had a very good and fantastic trip and expire this with my family

2 August 2022
Unprompted review
GoBoat logo

Reply from GoBoat

Thanks, Stig. You got a perfect gift!

Thanks for sailing with us and sharing here.
Team GoBoat

Rated 5 out of 5 stars

One of the best things you can do in Copenhagen!

If you're in Copenhagen and the weather is nice, don't miss the opportunity to do this. Skip the crowded tourist boats! Unique experience, wonderful, joyous, great in every way. Don't forget to bring something to eat and drink, it'll enhance the experience so much.

30 July 2022
Unprompted review
GoBoat logo

Reply from GoBoat

Thanks so much for your fine review, Matilda! We agree on everything you said!

We hope to see you again in Copenhagen or some of the other locations in Denmark, Germany, UK, Sweden and Australia we are in!

Best,
Team GoBoat

Rated 5 out of 5 stars

Good experience

Good experience. A bit windy but I guess that can’t be controlled😉

27 July 2022
Unprompted review
GoBoat logo

Reply from GoBoat

Hello Virginia! Thanks for your review. If we could control the wind, the world would be a different place!

We hope to see you again!
Team GoBoat

Rated 5 out of 5 stars

Great experience

Great experience. It’s interesting to see Copenhagen from the water and awesome to be a captain. Boats are easy to navigate, and fun for kids and adults alike. I messed up the reservation and missed our slot, but it was solved with a smile. Can highly recommend.

24 July 2022
Unprompted review
GoBoat logo

Reply from GoBoat

Hello Johan. We agree: Copenhagen from the water is just the best. Thanks for your 5 star review and we are happy that we could help you with the reservation.

Hopefully we'll see you again!
Team GoBoat

Rated 5 out of 5 stars

Really good experience...

We were really well received - had good instructions - personel were friendly and receptive. We were proposed a wonderful route which was my biggest concern. We had wonderful weather.

23 July 2022
Unprompted review
GoBoat logo

Reply from GoBoat

Thanks so much for your review. Great that you enjoyed the proposed route and we'll forward your praise to our crew (and the Danish weather)!
Best
Team GoBoat

Rated 4 out of 5 stars

30 degrees and a lot of traffic on the…

30 degrees and a lot of traffic on the water. But we managed to eat our "smørrebrød" in spite of wind and big waves and had our own little party. Would be nice if you could speed up the boat a bit, you can hardly reach from one end to the other in the harbour as we were told from take off. We really enjoyed the 3 hours though and can highly recommend.

21 July 2022
Unprompted review
GoBoat logo

Reply from GoBoat

Thanks a lot for your review, Ella!

Regarding the speed, our boats sail about 3 knots. On windy days of course you can't sail quite as far as on non-windy days. Those are the elements. We'll make sure to tell our crew to inform guests that the wind can impact how far you can sail.

And we agree smørrebrød and a sail in the Copenhagen harbour is the perfect combo!

Thanks again!
Team GoBoat

Rated 5 out of 5 stars

Outstanding customer service!

Due to unforseen circumstances, we had to cancel our booking last minute, but GoBoat went extra mile and provided us voacher (they weren't obligated to) which we are so looking forward to use it as soon as we can. Thank you GoBoat

13 May 2021
Unprompted review
GoBoat logo

Reply from GoBoat

Thank you, Jozef. We look forward to seeing you when it's possible.

Best,
Team GoBoat

Rated 5 out of 5 stars

They might cut your trip short if they're having a bad day.

Some goboat service guy sailed by and informed us that we broke the alcohol policy because we were mixing alcohol, which was fair, as we had overlooked it. We were told that the trip was interrupted and we had to go straight back. We complied, but we'd been going at a slow speed since the very beginning since we'd prefer to be slow but safe. He then sailed by again on the way back to tell us that we should sail to the side and that he'd toe it back. We complied, but as we'd gotten everything out, he suddenly changed his mind and then said one had to stay. Don't know why a single person had to stay. Probably just to harass and inconvenience us as much as possible, so we said we'd all go back faster or all leave the boat as originally instructed. I had one beer as the captain and was informed there was a zero tolerance policy. Upon looking into it, it turns out that they can only interrupt the trip if you're visibly drunk. Extremely unprofessional having personel making up rules on the fly. Paid for 3 hours and we barely got two.

Edit 31/08/2020: Was contacted by the owner of GoBoat as he wanted gain clarity of the situation. He was polite and easy to communicate with. We got a voucher for the full time along with an apology, which was way better than I expected as we had technically broken the alcohol policy and were merely unsatisfied with how it was handled. Can't say they don't own up to mistakes and care about correcting wrongs which is the reason for the better rating. We'll be back - this time without hard alcohol ;-)

29 August 2020
Unprompted review
Rated 5 out of 5 stars

Tur fra Islands Brygge, kbh.

Tur fra Islands Brygge, to timer, god instruktion, og tidsmæssig perfekt, god modtagelse med retur, intet negativ at sige. Ikke sidste gang, vi tager denne tur.

19 July 2020
Unprompted review
GoBoat logo

Reply from GoBoat

Ohøj Uffe!

Tusind tak for din anmeldelse. Vi er rigtig glade for, at du havde en god oplevelse på din bådtur.

Vi håber, at vi ser dig igen snart :)

Venlige og maritime hilsner,
Nanna

Rated 4 out of 5 stars

Fun, fun, fun

The experience needed to be re-booked twice due to bad weather and the service was great. Re-booked twice with no fuss.
On July 12, 4 adults and 2 children had great fun! The boat was easy, it was thoroughly clear and the staff was helpful and friendly.
Definitely recommend it. I will do it again in the future.

16 July 2020
Unprompted review
GoBoat logo

Reply from GoBoat

Ahoy Ana!

Thank you for the warm and kind words. We are very pleased to read that you had a great experience with us.

We hope to see you again soon!

Kind regards,
Nanna

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