Ordered from Bedford Chicken George. No food turned up after an hour when we were originally told 15-30 mins. We had to ask for an update to. E told they have no delivery drivers & could not te... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Twice now I've watched on the tracking the driver collect my food 2 mins from my house, then picked up another order from the local shop and delivered that elsewhere before then delivering my food...... See more
Company replied
GoGetters do exactly as their name suggests!! Had great deliveries from them every time - both in Ware & Hitchin. Always deliver with a smile & a “enjoy your food comment” or the like. They’ve always... See more
Company replied
Highly recommend Go getters , friendly helpful delivery drivers , prompt replies to any queries via online chat . Food arrived hot and on time , with added bonus of being able to track every stage o... See more
Company replied
Company details
Written by the company
GoGetters is a fast growing, on-demand food delivery service with a big difference. By working with a carefully curated network of quality local, independent, restaurants GoGetters is able to offer its partners and customers a quality of service unmatched in the sector. GoGetters is incredibly proud to provide the UK's local hospitality economy with the platform to share their passion and produce with a discerning customer base who aren't prepared to compromise on quality when it comes to convenience. We help communities thrive.
Contact info
United Kingdom
- customersupport@gogetters.co.uk
- www.gogetters.co.uk
3.4
Average
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Takes too long
Poor service, food delivery was much later than was led to believe when ordering. Messaged customer service, they just said restaurant was unexpectedly busy and kept pushing me to cancel the order, which on a Sunday evening isn’t a great suggestion as few alternatives. When it did finally arrive kids were past the point of eating, which was a shame as food was actually hot and very good.
10 March 2024
Unprompted review
Reply from GoGetters
Good afternoon,
Thank you for leaving a review with us.
I do apologise for any inconvenience caused on the evening of your order. On occasion both stores, restaurants and GoGetters do receive a high volume of increased orders, and we now have proposed plans in place to minimize any customer disruption going forward.
I would like to reach out to you in regards to your feedback and experience on our live chat, so please do contact me directly on amyh@gogetters.co.uk.
Kind Regards,
Amy
Head of Customer Service
Took over 2 and a half hours for the food to arrive
Waited over an hour for my order, so I spoke to the live chat as the order status did not move from 'order received'. They requested I wait another 45 minutes for the food to arrive. Not only did the food not arrive then, I had to wait an additional 45+ minutes! Waiting over 2 and a half hours for food to arrive since hitting the order button is ridiculous. All I got from Customer Services when I first contacted them is 'we can cancel your order if you like?'... Great customer service...
15 February 2024
Unprompted review
Reply from GoGetters
Hi Jim,
Thank you for leaving a review with us.
I'm really sorry that on this occasion, our customer service did not meet your expectation.
I'd like to speak to you in regards to the above, please contact me directly on amyh@gogetters.co.uk.
Kind Regards,
Amy
Head of Customer Service.
Truly awful customer service.
Truly awful customer service.
So I get it Valentine’s Day and they are probably busy but I waited almost 2 hours for my food with completely unrealistic expectations set and then when I tried to follow up through their ‘chat’ function the whole thing ground to a halt. My advice - don’t bother. The fees are crazy - this was me paying £8 on top of a £20 order and then to get stuck with rubbish customer service I will be sticking with Uber Eats or Deliveroo etc on future
14 February 2024
Unprompted review
Reply from GoGetters
Good afternoon Alexandra,
Thank you for leaving a review with us.
On Valentines day, we received a record high volume of orders. I understand that this contributed towards the delay in you receiving your order, and i do apologise about this.
I can see that we did have contact with yourself, and a credit was applied to your account for any inconvenience caused by your experience with us on this occasion.
I have reached out to you via email, and i look forward to your reply so we can action an solution to the above for you.
Kind Regards,
Amy
Head of Customer Service
Great platform and so many options!
8 December 2023
Unprompted review
Great service
Fast delivery even on busy days
There drivers are super we have a small child at home and have asked door bell not to be used and ever time the drivers have read the note
24 December 2023
Unprompted review
Great choice
I live in a smallish town, we don’t have many delivery services.
Gogetters have more selection, even including food trucks which is great!
Drivers are always prompt and the food always pipping hot.
I would recommend!
5 January 2024
Unprompted review
Avoid at all costs
Twice now I've watched on the tracking the driver collect my food 2 mins from my house, then picked up another order from the local shop and delivered that elsewhere before then delivering my food... stone cold and inedible after sitting in his car for 20 minutes. When questioned he lied and said a road was closed, which even if it was true (it isn't) wouldn't explain why he stopped at the Co Op for ten mins with my food on board! When contacted customer service they refused a refund. Avoid at all costs
2 January 2024
Unprompted review
Reply from GoGetters
Hi Gill,
Following my recent email to you, I would like to publicly apologise for the drop in service you received on this occasion.
Your query was escalated to me for review as our operator on the evening in question, could not authorise a full refund. Once I had the full information I then authorised the refund.
Our driver should not have diverted anywhere else while on your order, and they have been reminded of this policy.
Thank you for bringing the issue to our attention, we work hard to ensure a high level of service, and when that isn't achieved we look for ways to improve.
Kind regards
Tanya
Head of Relations
GoGetters Delivery Limited
Too expensive
Too expensive.
Each dish had around an extra pound on it compared to the restaurant menu.
Then a delivery charge of £3.95
Then a service charge of £1.75
Would have been cheaper to book my food a taxi!!
12 December 2023
Unprompted review
Reply from GoGetters
Hi there,
Thank you for your review. I would like to take this opportunity to explain the fees that you mentioned , so that there is transparency for you.
Our stores are responsible for the prices they set their menu at.
Delivery charges and service charges are higher than other platforms because we pay our drives a fairer fee for their time ; they are paid hourly, as well as per drop, unlike other platforms that only pay per drop.
We also provide a personal end to end service where your order is processed by actual humans, who can intervene and help and support should there be any problems.
We have a team of co-ordinators and customer service reps on hand for every order, and that's why we charge a little more: to give a much higher service.
I hope that helps explain things for you, and once again thank you for your review.
Kind regards
Tanya
Head of Relations
GoGetters Delivery Ltd
GoGetters are going places
First experience with GoGetters was great. Food arrived hot, on time & the delivery person was vey respectful.
Will definitely use again!
18 November 2023
Unprompted review
Reply from GoGetters
Thank you so much Stephen, we really appreciate the feedback and look forward to your next order!
Excellent service and so easy to use...
Excellent service and so easy to use...
Would definitely recommend...
Keep up the great service...
24 November 2023
Unprompted review
Reply from GoGetters
Thank you so much Clive!
Highly recommend Go getters great service
Highly recommend Go getters , friendly helpful delivery drivers , prompt replies to any queries via online chat .
Food arrived hot and on time , with added bonus of being able to track every stage of the delivery, important when you live just out of the town .
Will definitely use on a regular basis .
4 November 2023
Unprompted review
Reply from GoGetters
Thank you so much for your review Nicola!
Really love that GoGetters are…
Really love that GoGetters are supporting local non-chain businesses and the three orders I have made have always been on time and have found the riders friendly, I recommend them and you can find some lovely small and new restaurants that you don’t find on some other apps! Give them ago and support small and local!
22 November 2023
Unprompted review
Reply from GoGetters
Thank you so much for your review Ray, so gad you are discovering the new restaurants we are working with!
Great Service
Used Gogetters several times now and haven't had any issues at all, very pleased and would definitely recommend, 5* all the way
14 November 2023
Unprompted review
Reply from GoGetters
We really appreciate the support Chrissy , thank you!
New customer
New customer, seamless process, easy to use app great variety of food outlets..
10 November 2023
Unprompted review
Reply from GoGetters
Thank you Stuart, and thank you for trying us out!
great fast delivery on time and nice…
great fast delivery on time and nice and hot food would recommend
28 October 2023
Unprompted review
Reply from GoGetters
Thank you Emma!
Great GoGetters
Great service provided first of many times I will use them
5 November 2023
Unprompted review
Reply from GoGetters
Thank you Carol , we are very happy you had a great first experience!
I recommend GoGetters
I recently ordered via the GoGetters app. The delivery was quite fast and without issues. I like the tracking info, so I can set the table in time for dinner. I recommend them.
29 October 2023
Unprompted review
Reply from GoGetters
Thank you so much Sairv!
Brilliant
Always have great experience with gogetters and been using them for over a year now I've found they offer quicker service compared to other food delivery services which is fab! Thanks :D
17 November 2023
Unprompted review
Reply from GoGetters
Thank you so much Jas, we really appreciate the feedback!
They did what it says on the tin
They did what it says on the tin - very professional, timely and courteous.
16 November 2023
Unprompted review
Reply from GoGetters
Thank you Andy! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.